ThrottleJohnny
Trusted Member
I think we are being a little unrealistic here. When you purchased the phone to begin with, You received a gift worth around 150-175$. Absolutely free. Didn't ask for shipping or anything. So you already pretty much had incentive to buy. Now as much as it pained you with this recall.. Think about what it cost them to man up and take responsibility.. They had to recall 2.5 million phones. Which means each and every carrier that sold a unit had to be reimbursed. In some form or fashion. They also had to be paid at least something for all the stress it put on the carriers staff at all its locations.. Fielding CONSTANT phone calls from customers and walk-ins, Replacement phones that someone had to pay for.. ( For those that got it. ) Refunds for those who returned their phones, And moved to something else. If you asked me. I think samsung lost a lot. Oh BTW that measly 25$ adds up to a lot.2.5 million x 25$. Oh, and damn, I al most forgot the law suits that are more then likely coming their way.
But, Damn, you had to deal with knowing you had to get a phone replaced. For free and a gesture for you time making another trip to the store, while you impatiently waited for a new release date for a phone that will not burn down your house or car. Let's be a little more forgiving. Or the next time you make a mistake and it cost you a ton. ( and I mean yourself not who you work for ) don't forget to keep adding to their benefit while you take a huge loss..
That's my opinion as I'm glad to just be able to get a phone I like that is working as it should.
I think the only ones left from the pre-orders and who have already purchased should be reward with a voucher valid 2 years for 50 % discount on the note 8 or 9.we are taking a big risk re airports and have had a frustrating month or so. Alos I hope I'm wrong on this but they will not give this phone the full support like previous phone. I hope Samsung reads this. Also, we will have lost a lot of money due to terrible resell value (not to mention almost inevitable scratches I'm sure the next glass screens won't be gorrila glass 5.) Samsung support your strongest fans.
I think the only ones left from the pre-orders and who have already purchased should be reward with a voucher valid 2 years for 50 % discount on the note 8 or 9.we are taking a big risk re airports and have had a frustrating month or so. Alos I hope I'm wrong on this but they will not give this phone the full support like previous phone. I hope Samsung reads this. Also, we will have lost a lot of money due to terrible resell value (not to mention almost inevitable scratches I'm sure the next glass screens won't be gorrila glass 5.) Samsung support your strongest fans.
I was just referring to the loyal customers that have stayed and waited for Samsung to sort all this out.
Looking at the articles I found it amazing how many people have switched to iPhone 7 and if my phone is delayed too much longer I may change to another phone. I think Samsung should if offered more if an incentive to their existing base. Knowing the nite 7 will have a stigma. Let only pre-ordered customers get a discount on the note 8.
Also read this. If Samsung stated 50% discount if you buy and keep the note 7 for least till note 8 comes out.
iPhone 7 sales may top 100 million thanks to Galaxy Note 7 recall over EXPLODING batteries | Myinforms
They would of kept a million customers. Maybe more. Once lost its a lot more difficult to get them back. Sure I feel sorry for Samsung. But in other countries they have not handled it too well it's a global problem. In many countries there were no free gifts. Also in many countries the iPhone 7 cost almost the same.
I'd be happy if they would not allow the carriers to put their boat on the phone. If Apple can tell the carriers no, then why can't samsung?
Loyal customers are already being rewarded/compensated very well.
Old Note7
--- $175 - Free S2 Promo
--- $ 20 - Samsung Pay Promo
--- $ 5 - Dunkin Donuts Promo
--- $ 5 - Samsung Pay Referral Promo
S7 or S7 Edge Loaner
--- $100 - Samsung Gear VR Promo
--- $ 10 - Samsung Pay Promo
--- $ 5 - Dunkin Donuts Promo
--- $ 5 - Samsung Pay Referral Promo
New Note 7
--- $25 Accessories Credit from Samsung
That's $350 worth of goodies from a single $850 purchase.
ie a 41% return on investment
You aren't getting that from Apple or any other manufacturer, for that matter.
Great add up on freebies. Only thing is Samsung pay doesn't support all banks and cards. So that's not something everyone can redeem everything else is spot on.
I'd even add those that were able to keep their n7 box full of headphones, fast charging adapter/cable, otg cable, USB adapter, and stylus tips equals to $30 or more.
The OP does bring up a good point about software support. That does have me worried especially if the s8 comes out in January. If that happens it will feel like Samsung is trying to make people forget about the N7 and would they really invest in updates for the phone? The FAA thing will blow over hopefully or people use any phone on take off and people will use N7's and other phones on plane.
Regardless I love my soon to be replacement N7 and I don't think the gear VR promo being timed around s7/edge replacements was coincidental. Clever Samsung. They might even do it again when N7s go on sale officially but past the replacements date so we don't triple dip on freebies