09-23-2016 03:49 AM
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  1. LL HUGH J's Avatar
    It doesn't carry over when you swap for a new Note. SMH. Will still try to contact support to see if they can somehow still honor it.
    09-19-2016 11:47 AM
  2. keepnitreel's Avatar
    There was a thread about this but I guess it hasn't been active for some time now.. http://forums.androidcentral.com/sho...d.php?t=722122
    I made sure I used all of mines before the switch.... best way to used up an odd balance is the go inside a gas station and ask for the exact balance on pump whatever

    Edit: I also used up the $10 Samsung pay from the S7edge loaner....
    LL HUGH J and skatergirl like this.
    09-19-2016 11:58 AM
  3. ahhChu's Avatar
    I spoke to support twice. The first time I wiped my phone and they were able to put the gift card back on my account remotely. The second time I contacted them in preparation of receiving my new N7 they said I can complete another promotion and the gift will include the original $20.
    LL HUGH J and keepnitreel like this.
    09-19-2016 12:01 PM
  4. LL HUGH J's Avatar
    There was a thread about this but I guess it hasn't been active for some time now.. http://forums.androidcentral.com/sho...d.php?t=722122
    I made sure I used all of mines before the switch.... best way to used up an odd balance is the go inside a gas station and ask for the exact balance on pump whatever

    Edit: I also used up the $10 Samsung pay from the S7edge loaner....
    Reading thread now.....this place moves so fast lol. Thanks for the reference point

    I spoke to support twice. The first time I wiped my phone and they were able to put the gift card back on my account remotely. The second time I contacted them in preparation of receiving my new N7 they said I can complete another promotion and the gift will include the original $20.
    Awesome news! Thanks! So there should be nothing to worry about then
    09-19-2016 12:04 PM
  5. Halloweenoreo's Avatar
    It doesn't carry over when you swap for a new Note. SMH. Will still try to contact support to see if they can somehow still honor it.
    This was something I was wondering too thabks for sharing.. that's crap if doesn't guess ill use mine on a new screen protector while waiting for a replacement
    09-19-2016 12:04 PM
  6. LL HUGH J's Avatar
    Samsung will hopefully have a way to automate this, because they will get killed on support calls/tickets. But that's under the assumption that people have been holding on to there's and hadn't spent already
    09-19-2016 12:04 PM
  7. Serkle K's Avatar
    I wiped my note7 to return it before I was able to use the $20. I called Samsung Pay support to ask a few questions, and they said as long as I have the original email, with the confirmation code, that I received when I first got the $20, then I can get it reissued when I get the new device.
    09-19-2016 12:07 PM
  8. ahhChu's Avatar
    Awesome news! Thanks! So there should be nothing to worry about then
    Yeah. Don't worry. It takes a few days to get the promotional card back but they reassured me I will not lose the card.
    09-19-2016 12:08 PM
  9. keepnitreel's Avatar
    I spoke to support twice. The first time I wiped my phone and they were able to put the gift card back on my account remotely. The second time I contacted them in preparation of receiving my new N7 they said I can complete another promotion and the gift will include the original $20.
    Here's a SS of the N7 $20 and the S7edge $10..... So the CSR is correct.
    09-19-2016 12:12 PM
  10. Ambivalencetech's Avatar
    I asked customer service and was put on hold for a bit before I was told that it's only active on that phone. I don't know if that means it's model and account specific because I was asking to move it to a Note 5 and they said it didn't seem possible. Just got my loaner s7 edge delivered. Is there a $10 specific to samsungpay on the s7?
    09-19-2016 12:18 PM
  11. anon(782252)'s Avatar
    I needed to have my card reissued after doing FDR a couple weeks ago. It took them 15 days to do it but they got it done and I used it right away because I had a loaner coming.
    skatergirl likes this.
    09-19-2016 02:15 PM
  12. smooth4lyfe's Avatar
    It doesn't carry over when you swap for a new Note. SMH. Will still try to contact support to see if they can somehow still honor it.
    This is false
    If you call Samsung they can switch it to your new phone if you give them the IMEI...I called before asked and confirmed
    09-19-2016 02:20 PM
  13. keepnitreel's Avatar
    I asked customer service and was put on hold for a bit before I was told that it's only active on that phone. I don't know if that means it's model and account specific because I was asking to move it to a Note 5 and they said it didn't seem possible. Just got my loaner s7 edge delivered. Is there a $10 specific to samsungpay on the s7?
    S7 and S7edge Samsung pay promo is $10. When I used SP yesterday for the first time on the loaner. I received the $10 card and it was the same card number as the N7 SP promo card. The card even included my previous transactions from the N7.... I would assume the balance from the previous promo will show up, once you make your first purchase with the loaner phone...
    09-19-2016 03:24 PM
  14. Ambivalencetech's Avatar
    S7 and S7edge Samsung pay promo is $10. When I used SP yesterday for the first time on the loaner. I received the $10 card and it was the same card number as the N7 SP promo card. The card even included my previous transactions from the N7.... I would assume the balance from the previous promo will show up, once you make your first purchase with the loaner phone...
    Thanks a bunch
    09-19-2016 03:29 PM
  15. ScottRx82's Avatar
    It doesn't carry over when you swap for a new Note. SMH. Will still try to contact support to see if they can somehow still honor it.
    Maybe i got lucky, but after i used samsung pay on my new replacement note, i got a new Samsung gift card loaded. The balance was $30 ($10 promotion from the new note plus $20 from my previous note). So it's possible that once you use Samsung pay for the first time, everything loads appropriately. That was my experience at least.
    09-20-2016 07:43 AM
  16. daddyscooltv's Avatar
    I just did this and it actually worked..it restored my rewards card that I had on my original note 7 to my loaner S7 phone..I did have an update to the samsung pay app before I did this

    If you haven't used your  Samsung Pay Visa Gift card already.....-20160920_085601.png
    09-20-2016 08:01 AM
  17. skatergirl's Avatar
    Samsung may say the card will swap over, but when my app became corrupted Aug. 30 it took until YESTERDAY (Sept. 19) for Samsung to finally refill my card. I am going to use it before my replacement gets here. I don't feel like waiting another three weeks or more because of all these replacement phones firing up to get my money.
    09-20-2016 08:17 AM
  18. keepnitreel's Avatar
    Maybe i got lucky, but after i used samsung pay on my new replacement note, i got a new Samsung gift card loaded. The balance was $30 ($10 promotion from the new note plus $20 from my previous note). So it's possible that once you use Samsung pay for the first time, everything loads appropriately. That was my experience at least.
    That's just the way it works.... It's the same gift card associated with your previous phone and Samsung account.... I received the $20 from the N7 and $10 from the S7edge already....
    But your post answered my question of what amount the replacement N7 would receive.... total of $40 bucks is not bad.
    09-20-2016 08:26 AM
  19. keepnitreel's Avatar
    FYI
    skatergirl likes this.
    09-20-2016 08:33 AM
  20. Ca_lvn's Avatar
    Use samsung pay all the time,just updated hope all these app updates transfur over and dont half to do again.
    09-20-2016 08:50 AM
  21. jsgiv's Avatar
    another improvement (and very nice)...

    Previously when I wiped my original N7 - I called in (because the app lost the card) and they were going to re-issue it for my s7e loaner.. I told them to hold off until I got my new N7..

    imagine my surprise when I updated to the latest version and the card was automatically added back to my new N7!!!

    it's like it's working like it always should have..
    09-20-2016 08:56 AM
  22. TX Jedi's Avatar
    slightly off-topic. I tried to use my rewards once and it didn't work. I know that Samsung Pay itself can be used with most card readers. In order to use rewards, does the establishment have to authorize Samsung Pay?
    09-20-2016 08:58 AM
  23. Serkle K's Avatar
    I am in the process of re-setting up my New Note manually. I installed and updated Samsung Pay, and it alerted me that my $20 was ready to use, and I didn't even have to contact the Samsung Pay dept. for that! That new update is going to be very helpful to the new Note owners!!
    09-20-2016 10:47 AM
  24. skatergirl's Avatar
    Nice ... But I hope that also pertains to different phones or factory resets and not just signing in and out. When I requested getting my $20 back from the corrupted app, I had to provide my phone's imei number. It also looks like users will still have to add credit and debit cards back in if the app is uninstalled or activated on a new phone.
    09-20-2016 01:06 PM
  25. Ca_lvn's Avatar
    Well this is good sothing working like its supost too , guess they dident want 2.2 million calls to reset samsung pay.
    I use it all the time , hope it's more secure like its supost to be than my debit card
    skatergirl and keepnitreel like this.
    09-20-2016 01:09 PM
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