1. souffoue's Avatar
    Through a promo at my work I got a Fitbit Alta (hoping it will motivate me). I spent hours last night trying to sync it with my Note 7 and it wouldn't work. I found out today that apparently the note 7 isn't a compatible device (which is quite frustrating). I did hear though that others were able to somehow get their Alta to sync with their Note 7. I was wondering if anyone here had done that and could explain step by step what I needed to do.

    The Alta shows on my phone's Bluetooth when I try to sync it just says "connecting" but never actually connects. TIA!!
    09-21-2016 01:40 AM
  2. ajbrad71's Avatar
    Try syncing thru the Fitbit app. If you haven't yet
    suitebliss likes this.
    09-21-2016 02:32 AM
  3. souffoue's Avatar
    Try syncing thru the Fitbit app. If you haven't yet
    Thanks. I tried that and still not working -- just keeps saying "syncing"
    09-21-2016 10:17 AM
  4. Harry Dunn's Avatar
    Hmm my Alta syncs fine with my note
    09-21-2016 10:44 AM
  5. souffoue's Avatar
    Hmm my Alta syncs fine with my note
    Wish mine would! I was excited to get it and start using it. Maybe I will try deleting it from my phone and start from scratch. I can't get much help from Fit bit since it isn't on their list of compatible devices.
    09-21-2016 12:01 PM
  6. jj2339's Avatar
    That's odd, my Fitbit charge hr worked with no issues, so hopefully if you delete and reinstall that solves it for you!
    09-21-2016 12:02 PM

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