09-24-2016 09:17 PM
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  1. coofoodo2's Avatar
    I exchanged my Note 7 yesterday at Best Buy.

    In all, it took about 4 hours over two days -- terrible service.

    When it was all said and done, they told me that they couldn't give me the new box and/or accessories because I didn't bring in the old ones.

    I think I got scammed... Thoughts???
    09-22-2016 12:20 PM
  2. ibcop's Avatar
    No, you didn't get scammed. Some locations of Best Buy (as well as carriers) are doing this. Some people have been able to keep everything but the device itself while others have to return everything. I returned everything and got everything with the new one.
    09-22-2016 12:28 PM
  3. ajbrad71's Avatar
    They gotcha pimp. I got my replacement yesterday at BB in Chesterfield, Va. He put the box and receipt in the bag. He asked for the stuff and i said email said bring phone only.
    09-22-2016 12:28 PM
  4. ibcop's Avatar
    And by the way - Welcome to Android Central.
    09-22-2016 12:28 PM
  5. Strong_Genetics's Avatar
    I exchanged my Note 7 yesterday at Best Buy.

    In all, it took about 4 hours over two days -- terrible service.

    When it was all said and done, they told me that they couldn't give me the new box and/or accessories because I didn't bring in the old ones.

    I think I got scammed... Thoughts???
    Some of these places are taking extra precautions cause their not sure what Samsung wants back...Samsung only wants the phone....so misinformed places are asking for everything and informed places just want the phone.....Then you have those places that are definitely just pocketing the extra accessories.....
    ..When I did my exchange I gave them the box with just the phone and otg connector in it...And they never even checked the box to begin with...I kept the rest...
    09-22-2016 12:29 PM
  6. jrsharp70's Avatar
    Each store seems different. I got a box with all of the accessories. They charged me $20 extra because the sales tax in Texas was $20 more than the tax in Pennsylvania, so they let me keep the S pen from the old phone.
    09-22-2016 12:30 PM
  7. jackash0912's Avatar
    They ended up giving me all accessories after I complained but they kept the new box.
    09-22-2016 12:38 PM
  8. coofoodo2's Avatar
    Thanks for all the replies everyone!
    09-22-2016 12:48 PM
  9. Tahir27's Avatar
    I exchanged mine at Best Buy. Didnt even take the old box in with me, only the phone. They gave me the new box + all of its contents with no hassle.I had the old stuff in my car just in case, but they didnt even ask for anything. They should of let you keep all accessories.
    09-22-2016 12:50 PM
  10. XprincoX's Avatar
    My local best buy guy literally dumped all the accessories out of the old box including my old s pen into my bag and gave me the new box with all the new accessories too. He said they didn't need any of the accessories and only the phone. He gave me a spare sim card remover too lol.
    jordans0nly likes this.
    09-22-2016 01:03 PM
  11. nick1226's Avatar
    At Carphone Warehouse in the UK they wanted everything back but the new phone came with all accessories anyway. The staff even checked inside the box to make sure everything was there and had been packed properly?
    09-22-2016 05:54 PM
  12. dadsterflip's Avatar
    My local best buy guy literally dumped all the accessories out of the old box including my old s pen into my bag and gave me the new box with all the new accessories too. He said they didn't need any of the accessories and only the phone. He gave me a spare sim card remover too lol.
    Sorry man. They probably kept it for them self. Bb told me to keep everything and they had the Verizon rep there and was told the same. Meant to qoute the bottom one lol
    I exchanged my Note 7 yesterday at Best Buy.

    In all, it took about 4 hours over two days -- terrible service.

    When it was all said and done, they told me that they couldn't give me the new box and/or accessories because I didn't bring in the old ones.

    I think I got scammed... Thoughts???
    XprincoX likes this.
    09-22-2016 06:13 PM
  13. convert's Avatar
    It does seem to vary. My BB sent me home with the original box from my recalled N7 and the "brick" adapter plug and I got a whole new box with all new accessories with my brand new N7. I also had a S7E loaner and they let me keep the headphones from that, and considering I got a $100 giftcard too, along with the Gear VR that came with the S7E promotion, I cannot complain.
    09-22-2016 07:36 PM
  14. stmax's Avatar
    I think I would want the replacement model box with the black square on the side and new imei bar code. I think that would become extra proof that you complied with the recall.
    09-22-2016 07:44 PM
  15. homer813's Avatar
    This isn't odd at all. It just speaks to the continued incompetence of the company that has its own employees not knowing about the very policies they have. Check out the Best Buy forums about the Note 7, and you will see all you need to see.
    09-22-2016 08:34 PM
  16. soldier45's Avatar
    Just left BB 30 min ago. 4 hour process (AT&Ts) fault. Got same blue and white box (with black square) but phone feels lighter than old one i compared both they kept the accessories from old phone. Updated to the green battery indicator and good to go now. Just happy to be done with this fiasco. Now have to contact AT&T over the $25 credit Samsung says they owe us.
    09-22-2016 08:38 PM
  17. honda-Dave's Avatar
    I just took the phone and got to keep all my old stuff, box and all.
    Attached Thumbnails Best Buy - Note 7 Exchange - Wouldn't Give Me New Box???-300.jpg  
    09-22-2016 08:42 PM
  18. stmax's Avatar
    At Carphone Warehouse in the UK they wanted everything back but the new phone came with all accessories anyway. The staff even checked inside the box to make sure everything was there and had been packed properly?
    This makes no sense. I don't think Samsung or regulatory authorities would be impressed. What if you lost everything? You don't get to exchange the recalled phone? Or the box of accessories sits at the store? If they follow that logic then the new k e should come witb a tempered glass screen protector strapped to the screen if that's how you have to return your old one.
    09-22-2016 08:57 PM
  19. dcooper830's Avatar
    I don't understand why you didn't bring back the box and accessories.

    Each box has the iemi#, serial #, etc... that corresponds with the phone. So I figure it MIGHT help the process go smoother if you have all that stuff together... plus your receipt.

    That's what I did. I brought everything back... and didn't ASSUME that I could keep everything but the phone.

    I had planned on asking them if I could keep the accessories... but I didn't have to... they took them out of the box and gave them to me.

    So i was happy! I had double of everything (except box) AND I was in and out of there in 10 minutes!

    I don't understand why you tried to keep the box and accessories... and then feel they're trying to scam you.
    09-22-2016 09:27 PM
  20. coofoodo2's Avatar
    I don't understand why you didn't bring back the box and accessories.

    Each box has the iemi#, serial #, etc... that corresponds with the phone. So I figure it MIGHT help the process go smoother if you have all that stuff together... plus your receipt.

    That's what I did. I brought everything back... and didn't ASSUME that I could keep everything but the phone.

    I had planned on asking them if I could keep the accessories... but I didn't have to... they took them out of the box and gave them to me.

    So i was happy! I had double of everything (except box) AND I was in and out of there in 10 minutes!

    I don't understand why you tried to keep the box and accessories... and then feel they're trying to scam you.

    Not upset about the box more so the accessories that I didn't get to doube up on.

    I figured for the screwed up exchange process and terrible customer service that getting double the accessories would help ease the pain. One hour on the phone. Three hours waiting in line over two days for a process that took 15 minutes total. Thats unacceptable.

    I went through the Best Buy exchange thread. Looks like there are many who feel the same way about it
    09-23-2016 12:03 AM
  21. brothamoveson's Avatar
    I didn't even ask they gave me the replacement in the box with everything, and told me to give them the phone and keep everything including the s-pen. No hassles everything went smoothly.
    09-23-2016 02:01 AM
  22. Delirious D's Avatar
    Did mine at sprint just took back the old box left the manual, sim lock thingy, and empty headphone box(not sure where the headphone went i dont use em). kept the stylus in my car.

    I did get my new box and accessories but it was odd/awkward. The whole time the rep kept both boxes on his side of the counter even after the phones was transferred. At one point he was like oh hey dont forget about this and handed me a stylus. Looked down at the new phone and noticed it was gone. (He opened the new box soi dont know, did the new note 7 come with the stylus in the phone or in the box?)

    During the smart switch i decided to purchase the lg tone platinum, sales rep put them in a bag and handed it to me. but didn't put my new box in it. finally the smart switch finished and the new box was still on his side of the counter. so i asked. ummm do i get to keep the box. He was like, "oh yeaaaa here sorry." i have a feeling he was trying to keep it, hoping i would forget about it or not want it. Either way i walked out with a jackpot smile.
    09-23-2016 04:54 AM
  23. cincydavid513's Avatar
    My local sprint just wanted the phone! I walked out with a new phone and all accessories.. The entire time i was getting them exchanged i thought they was going to keep all the goodies in the box but they didn't
    09-23-2016 07:22 AM
  24. Dukins's Avatar
    My local best buy didn't ask for anything but the phone. Since i was changing the phone color, I didn't see a need to keep a black s-pen with a coral blue phone. But then again it probably would've looked nice. Hmmm.
    09-23-2016 07:26 AM
  25. homer813's Avatar
    I don't understand why you didn't bring back the box and accessories.
    As a good friend of mine once said, there's no right answer to the wrong question. If BB employees would bother to stay informed about their own policies over this fiasco, there wouldn't be "issues" like this. There's nothing to assume. They've already stated that those things are not required and that BB employees are not supposed to keep those things. All customers need to bring is the phone itself, in whatever condition it is in. This is a recall on the phones. The replacements will come with original packaging. Samsung is not requiring anything to return except the phone.
    09-23-2016 08:49 AM
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