10-07-2016 10:59 AM
40 12
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  1. Ken in CA's Avatar
    And how do I check for a system update?
    09-29-2016 02:31 PM
  2. From A Buick 8's Avatar
    And how do I check for a system update?
    Settings
    scroll all the way to the bottom
    System Updates
    Check for system updates
    09-29-2016 02:56 PM
  3. Ken in CA's Avatar
    Settings
    scroll all the way to the bottom
    System Updates
    Check for system updates
    Hmm. Help Manual is at the bottom of my Settings page. Next section up is the General Management section. No system update in there.
    09-29-2016 03:07 PM
  4. LeoRex's Avatar
    Got a Best Buy nearby? The Samsung reps there might be able to force it for you.
    09-29-2016 03:14 PM
  5. Ken in CA's Avatar
    No problem. What's your Build Number? The tech that helped me said 6.0.1 is the right Android version, and it's the one I am on too, but I think this is a build software update. He said that mine was off and he knew that it should be different per the new update. I don't recall what my last one was but I am currently on MMB29M.N930AUCS2APHE. I'm almost positive that's where he knew something else was off.
    Build # is: MMB29M.N930AUCS1APH1
    09-29-2016 03:20 PM
  6. Nakrohtap's Avatar
    Hmm. Help Manual is at the bottom of my Settings page. Next section up is the General Management section. No system update in there.
    Maybe AT&T has a different layout. Show us a screenshot of the bottom of your settings page.
    Also, did you use a new sim card or the one from your old phone? That may make a difference as well.
    09-29-2016 03:35 PM
  7. Ken in CA's Avatar
    Maybe AT&T has a different layout. Show us a screenshot of the bottom of your settings page.
    Also, did you use a new sim card or the one from your old phone? That may make a difference as well.
    https://uploads.tapatalk-cdn.com/2016...6ccb83fb64.jpg
    Best Buy put in a new SIM card (I think). I had those options in Settings on my original N7 but had to enter some sort of code to get the Developer Options to appear. I don't recall how to do it but got it from this forum.
    Attached Thumbnails Got Replacement, but no update for green battery-1530.jpg  
    09-29-2016 04:00 PM
  8. Ken in CA's Avatar
    Here's my screenshot

    Attached Thumbnails Got Replacement, but no update for green battery-1530.jpg  
    09-29-2016 04:02 PM
  9. Serkle K's Avatar
    Build # is: MMB29M.N930AUCS1APH1
    I think your build is the OEM one. That's the one that should show the update for the green battery. If/when you get an AT&T Tech Support Rep, let them know you are still on the old build. It make take a few times explaining that you are on a verified safe device, but don't have the green battery software update. Absolute worst case scenario, if AT&T still hasn't figured it out, then you may want to try a Best Buy and speak with a Samsung rep there to see if they can flash your phone and force the update to it.

    The number the AT&T Tech Rep gave me in case I had any other technical issues is 8669860965 give that a try.
    09-29-2016 05:45 PM
  10. soldier45's Avatar
    I'm on AT&T and got my update the same night as I got my replacement last week. Might be regional but you should have it by now surely.
    09-29-2016 05:53 PM
  11. Ken in CA's Avatar
    Thanks all for the all the great replies. I'll follow up on each one.
    09-29-2016 06:54 PM
  12. From A Buick 8's Avatar
    looks like it might be under general management
    09-30-2016 08:05 PM
  13. Ken in CA's Avatar
    I think your build is the OEM one. That's the one that should show the update for the green battery. If/when you get an AT&T Tech Support Rep, let them know you are still on the old build. It make take a few times explaining that you are on a verified safe device, but don't have the green battery software update. Absolute worst case scenario, if AT&T still hasn't figured it out, then you may want to try a Best Buy and speak with a Samsung rep there to see if they can flash your phone and force the update to it.

    The number the AT&T Tech Rep gave me in case I had any other technical issues is 8669860965 give that a try.
    Again, AT&T tech rep no help. So far both tech support reps have not heard of the green battery icon. I will go to BB and talk to the Samsung rep to see if he can help. Argh.
    10-01-2016 12:03 PM
  14. Serkle K's Avatar
    Again, AT&T tech rep no help. So far both tech support reps have not heard of the green battery icon. I will go to BB and talk to the Samsung rep to see if he can help. Argh.
    Wow... they really have no idea of what they're doing then.
    10-01-2016 05:15 PM
  15. canonuevo's Avatar
    I'm on AT&T and got my update the same night as I got my replacement last week. Might be regional but you should have it by now surely.
    Been about two weeks, still no update. I guess i'll try taking it to a best buy
    10-07-2016 10:59 AM
40 12

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