1. corvette72778's Avatar
    Samsung pulled a fast one on us Original Note 7s owners with the latest update. The fast charging has been disabled. Samsung is being sneaky by having it still say "Fast charging" on the phone. And although it says fast charging its not. I know this because of 2 observations. 1) it takes longer to charge. 2) my Anker car charger turns green when fast charging and blue when it's not. It turns green for a split second when I plug the charger into the phone until the recall notice comes up and immediately turns blue. I was wondering why it was charging so slow. Anybody else notice this?

    This is for a recalled Note 7.
    09-25-2016 01:20 AM
  2. Jewels81's Avatar
    Lol nope. Mine still charges as fast as it did before update. No problem at all.
    09-25-2016 01:33 AM
  3. corvette72778's Avatar
    Lol nope. Mine still charges as fast as it did before update. No problem at all.
    My original recalled Note with the OTA installed definitely has the fast charging disabled despite fast charging still indicated.
    Another observation I made is when the phone was off and plugged into the Anker car charger, the green light came back on (from blue indicating it was fast charging). When the phone is on the fast charging is disabled by the OS. It was charging significantly faster at about 1%/min turned off and plugged in.

    Do you still have the recalled Note 7? Is the OTA update installed? What carrier do you have? I have T-Mobile.
    09-25-2016 03:02 AM
  4. anon(9708869)'s Avatar
    Samsung pulled a fast one on us Original Note 7s owners with the latest update. The fast charging has been disabled. Samsung is being sneaky by having it still say "Fast charging" on the phone. And although it says fast charging its not. I know this because of 2 observations. 1) it takes longer to charge. 2) my Anker car charger turns green when fast charging and blue when it's not. It turns green for a split second when I plug the charger into the phone until the recall notice comes up and immediately turns blue. I was wondering why it was charging so slow. Anybody else notice this?

    This is for a recalled Note 7.
    Maybe you should just turn in the phone for a new one. They probably disabled it for a reason. You're lucky they don't just disable the whole phone OTA.
    09-25-2016 03:11 AM
  5. Roman Akert's Avatar
    Why don't you exchange it?

    Are folks really that daft?
    Jona005 likes this.
    09-25-2016 03:29 AM
  6. jhimmel's Avatar
    Why don't you exchange it?

    Are folks really that daft?
    Maybe he got it from Samsung.com and is waiting for them to provide a way to return or exchange it.
    09-25-2016 07:46 AM
  7. keepnitreel's Avatar
    Maybe he got it from Samsung.com and is waiting for them to provide a way to return or exchange it.
    True.... The majority of people are not aware that the people that bought directly from Samsung.com, places like Craigslist and Swappa, are having a difficult time getting replacements..
    So giving a response of "Just exchange it like you were told" isn't as simple for these people...
    While the rest of us who bought through regular channels are enjoying our replacements and benefited from having loaners and extra promotion gifts. These people are still living the nightmare of holding on to a $900 device that's basically worthless to them...
    09-25-2016 08:01 AM
  8. Nakrohtap's Avatar
    Maybe you should just turn in the phone for a new one. They probably disabled it for a reason. You're lucky they don't just disable the whole phone OTA.
    No kidding. My sentiments exactly. What are people trying to prove by hanging onto a bad one?
    09-25-2016 08:04 AM
  9. jhimmel's Avatar
    No kidding. My sentiments exactly. What are people trying to prove by hanging onto a bad one?
    Again, some people have been unable to return it.
    Jewels81 likes this.
    09-25-2016 08:26 AM
  10. torbach1's Avatar
    Samsung pulled a fast one on us Original Note 7s owners with the latest update. The fast charging has been disabled. Samsung is being sneaky by having it still say "Fast charging" on the phone. And although it says fast charging its not. I know this because of 2 observations. 1) it takes longer to charge. 2) my Anker car charger turns green when fast charging and blue when it's not. It turns green for a split second when I plug the charger into the phone until the recall notice comes up and immediately turns blue. I was wondering why it was charging so slow. Anybody else notice this?

    This is for a recalled Note 7.
    If it is one of the original Notes, it's a good thing they disabled fast charging. As you know, fast charging heats up the phone a lot. So it increases the odds of a fire in a defective unit. I hope you can exchange yours soon. I got my replacement from T-Mobile yesterday. It was very quick and easy, and the replacement unit is working great. I had returned the original one and was using an Axon 7 in the meantime.
    09-25-2016 08:26 AM
  11. corvette72778's Avatar
    Why don't you exchange it?

    Are folks really that daft?
    I got my Note 7 on craigslist. T-Mobile won't exchange it. Trying to go through Samsung but they don't have the process in place for third party exchanges. Been raising hell trying to get an exchanged unit especially since I get annoying recall pop ups and I have a first ever on a phone of mine: a scratch (thanks gg5).

    Anyways it sucks not having fast charging. It's a huge feature for me. Samsung is sneaky too saying it's fast charging when it's not.
    09-25-2016 12:20 PM
  12. torbach1's Avatar
    I got my Note 7 on craigslist. T-Mobile won't exchange it. Trying to go through Samsung but they don't have the process in place for third party exchanges. Been raising hell trying to get an exchanged unit especially since I get annoying recall pop ups and I have a first ever on a phone of mine: a scratch (thanks gg5).

    Anyways it sucks not having fast charging. It's a huge feature for me. Samsung is sneaky too saying it's fast charging when it's not.
    That really sucks. Sorry you're going through that. I have to believe that especially with the government mandating the recall, Samsung will have to replace your device for you. I wonder if it would be worth your trying to contact the US Consumer Product Safety Commission directly about it? They've mandated Samsung to replace all of these devices, and I don't think Samsung wants to get on their bad side just because you got your phone from Craigslist.

    Another idea if you're not opposed to trying, is to use Twitter, and tweet about it politely calling out @SamsungMobileUS. They know that Twitter is public, and most companies respond to tweets a lot more quickly than any support call. Typically they have a separate group who has more authority than support and monitors their Twitter feed.

    This has backfired on people in rare cases where they've tweeted something that was false, and very damaging to the company in question (one or two airlines have sued), but if it's accurate, there is nothing they can do. I've used Twitter for this about 3 times in the last 2 years when a company left me no option. In each case, the issue was resolved within an hour of my initial tweet. In each case I then tweeted again to thank them for resolving it so quickly.
    09-25-2016 12:35 PM
  13. Jewels81's Avatar
    My original recalled Note with the OTA installed definitely has the fast charging disabled despite fast charging still indicated.
    Another observation I made is when the phone was off and plugged into the Anker car charger, the green light came back on (from blue indicating it was fast charging). When the phone is on the fast charging is disabled by the OS. It was charging significantly faster at about 1%/min turned off and plugged in.

    Do you still have the recalled Note 7? Is the OTA update installed? What carrier do you have? I have T-Mobile.
    Yes I still have have the recalled note 7. I'm on verizon. Verizon won't let me exchange it til I pay my past due bill on Tuesday. And the OTA update is installed.
    09-25-2016 01:33 PM
  14. dlgus's Avatar
    Samsung pulled a fast one on us Original Note 7s owners with the latest update. The fast charging has been disabled. Samsung is being sneaky by having it still say "Fast charging" on the phone. And although it says fast charging its not. I know this because of 2 observations. 1) it takes longer to charge. 2) my Anker car charger turns green when fast charging and blue when it's not. It turns green for a split second when I plug the charger into the phone until the recall notice comes up and immediately turns blue. I was wondering why it was charging so slow. Anybody else notice this?

    This is for a recalled Note 7.
    ROTFLMAO...if they did that, GOOD for them!!! They are probably trying to limit their liability for the 'I'm gonna do whatever I want, no matter WHAT Samsung says' crowd.
    09-25-2016 02:47 PM
  15. dvarapala's Avatar
    Samsung pulled a fast one on us Original Note 7s owners with the latest update. The fast charging has been disabled.
    Expect them to continue to tighten the screws on you holdouts until you cry Uncle and swap out your exploding phones.
    09-25-2016 09:51 PM
  16. Jewels81's Avatar
    Expect them to continue to tighten the screws on you holdouts until you cry Uncle and swap out your exploding phones.
    Some have no choice to wait cause some carriers won't let us exchange
    msndrstood likes this.
    09-25-2016 09:55 PM
  17. clerk's Avatar
    Yes I still have have the recalled note 7. I'm on verizon. Verizon won't let me exchange it til I pay my past due bill on Tuesday. And the OTA update is installed.
    Talk about crazy. Really? Can't believe they would link an exchange to paying your bill. That's a litigation nightmare if something were to happen.
    Jewels81 likes this.
    09-25-2016 10:00 PM
  18. Jewels81's Avatar
    Talk about crazy. Really? Can't believe they would link an exchange to paying your bill. That's a litigation nightmare if something were to happen.
    Yelp. Dude at verizon store told be they had to do the exchange as a Upgrade exchange not recall or whatever so they couldn't do it until past due was paid. Yes past due bill is on me i understand that but when it comes to a recalled phone they should exchange it regardless. That day they had my blue but watch when i pay bill Tuesday they won't lol.
    09-25-2016 10:06 PM
  19. dvarapala's Avatar
    Some have no choice to wait cause some carriers won't let us exchange
    Samsung has asked you to power your phone off and not use it until you can swap it out, so from their perspective you shouldn't even notice these changes. I realize that it's not convenient for everybody to follow Samsung's request, but look at the bright side: at least they didn't brick your phone.
    09-25-2016 10:09 PM
  20. Jewels81's Avatar
    Samsung has asked you to power your phone off and not use it until you can swap it out, so from their perspective you shouldn't even notice these changes. I realize that it's not convenient for everybody to follow Samsung's request, but look at the bright side: at least they didn't brick your phone.
    Obviously I know that lol. I could care less about these changes cause this shouldn't effect me on new note 7. Shoot mine hasn't changed at all like OP has. I think Samsung should brick the phones that haven't been replaced after all the replacement have been sent out. Mine should have been replaced the first time I've tried regardless of pay due bill. But that what i get for having a past due bill and a carrier that only cares more about money that its customers. If i didn't have the best service with verizon version I would switch.
    09-25-2016 10:19 PM
  21. Jewels81's Avatar
    Dang auto correct. Lol
    09-25-2016 10:21 PM
  22. MomoMilky's Avatar
    It's a good thing they did the update. Now you're at less risk of burning down your house (and hurting everyone around you). Sucks you need to find a way to exchange if you bought it from third party.
    09-26-2016 02:50 PM
  23. jhimmel's Avatar
    It's a good thing they did the update. Now you're at less risk of burning down your house (and hurting everyone around you). Sucks you need to find a way to exchange if you bought it from third party.
    Or if you bought it directly from Samsung like I did. Still waiting for them to provide a way to return it.
    09-26-2016 04:36 PM
  24. MomoMilky's Avatar
    Or if you bought it directly from Samsung like I did. Still waiting for them to provide a way to return it.
    That's probably the most ridiculous thing I've heard from this recall. Units bought off Samsung official site should've been exchanged as their number one priority, at whatever cost to Samsung. This is how you lose customers.
    09-26-2016 06:40 PM

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