09-29-2016 05:03 PM
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  1. anon(10029905)'s Avatar
    I got my new replacement Two days ago and I have noticed that the note 7 is getting extremely hot while charging...anyone else with the same problem?
    09-25-2016 02:04 PM
  2. recDNA's Avatar
    I got my new replacement Two days ago and I have noticed that the note 7 is getting extremely hot while charging...anyone else with the same problem?
    Just return it.
    Jona005 likes this.
    09-25-2016 02:15 PM
  3. amyf27's Avatar
    Did the store double check and ensure it was indeed one of the remade ones, not an original problem one
    09-25-2016 02:17 PM
  4. dlgus's Avatar
    Did the store double check and ensure it was indeed one of the remade ones, not an original problem one
    First thing I did was sign in to Samsung and the first thing it said was that my phone was good.
    09-25-2016 02:43 PM
  5. Joe the Insider's Avatar
    It is normal for the phone to get very warm during the initial set up especially if you have a lot to restore.
    Paul Paradis likes this.
    09-25-2016 02:48 PM
  6. felloffthetruck's Avatar
    It is normal for the phone to get very warm during the initial set up especially if you have a lot to restore.
    Joe, what is the official Verizon replacement policy?
    Have to exchange with all accessories or not?
    09-25-2016 02:52 PM
  7. Phillip Pugh's Avatar
    Joe, what is the official Verizon replacement policy?
    Have to exchange with all accessories or not?
    These are glass phones they will get hot from time to time wouldn't worry about it . I've


    had all the Samsung glass phones and they all tend to get warm no different then the metal iPhone
    09-25-2016 03:20 PM
  8. amyf27's Avatar
    I got my new replacement Two days ago and I have noticed that the note 7 is getting extremely hot while charging...anyone else with the same problem?
    Did your box have the black box and the V2 notation
    09-25-2016 03:25 PM
  9. amyf27's Avatar
    I got my new replacement Two days ago and I have noticed that the note 7 is getting extremely hot while charging...anyone else with the same problem?
    09-25-2016 03:26 PM
  10. jamesrick80's Avatar
    Did your box have the black box and the V2 notation
    I bet he didn't even have the actual V2 device........my device will barely heat up unless I force the issue or do heavy gaming and it never heats up while charging....thanks Amy for posting the pic before I did.....
    09-25-2016 03:29 PM
  11. amyf27's Avatar
    I was sending this as an example of how its supposed to look this was my box
    jamesrick80 likes this.
    09-25-2016 03:30 PM
  12. WingLT's Avatar
    Using wireless charging does make my phone warm.
    Bankokbob54 and athenatp like this.
    09-25-2016 03:37 PM
  13. anon(10029905)'s Avatar
    Yes...what does it mean?
    09-25-2016 03:46 PM
  14. jamesrick80's Avatar
    If it's actually getting extremely hot, your device might be defective.....even with replacements...there will always be some devices that just are defective
    rushmore and Viscomi4444 like this.
    09-25-2016 03:51 PM
  15. JessiLulu's Avatar
    I got my new replacement Two days ago and I have noticed that the note 7 is getting extremely hot while charging...anyone else with the same problem?
    Mine does, too. Also gets hot when I have several apps open. I do have a green battery icon and V2 box. Trying to decide if I should check into another replacement.
    09-25-2016 04:54 PM
  16. Amele's Avatar
    Mine gets warm, not quite hot when I charge it on the wireless charger but I just realized it doesn't get anywhere near as warm if I just plug it in. The wireless charger gets really hot so maybe it is just because of that. Think I will use the wireless less.
    09-26-2016 01:06 AM
  17. xsikal's Avatar
    During the first day (including setup), mine was very warm, even with starting fresh. Even the glass front was warm to the touch. Since then, it only rarely gets warm--and even that is just the back--even during wireless charging.
    09-26-2016 01:16 AM
  18. amyf27's Avatar
    Mine was pretty warm when initially setting up but after that it's been fine. Occasionally the charge cord end or wall adapter gets warm, but the phone hasn't been.
    09-26-2016 04:36 AM
  19. D13H4RD2L1V3's Avatar
    How hot was it?

    Was it "pretty warm but not to the point where it's uncomfortable", or "OMG, it's so hot! I can't hold it for more than a few seconds!"?

    If it's the former, that may be normal during setup, as that's when the phone is pushing its resources hard to install new apps and also syncing data. If it's the latter, a defect may have slipped through the cracks. Return it.
    skatergirl likes this.
    09-26-2016 07:32 PM
  20. amyf27's Avatar
    How hot was it?

    Was it "pretty warm but not to the point where it's uncomfortable", or "OMG, it's so hot! I can't hold it for more than a few seconds!"?

    If it's the former, that may be normal during setup, as that's when the phone is pushing its resources hard to install new apps and also syncing data. If it's the latter, a defect may have slipped through the cracks. Return it.
    Well it was warm but not to an alarming rate
    09-26-2016 07:36 PM
  21. D13H4RD2L1V3's Avatar
    Well it was warm but not to an alarming rate
    If the phone is doing something that puts its hardware under load, it being warm is usually normal.
    Averix likes this.
    09-26-2016 07:37 PM
  22. Allen_Jolynn0's Avatar
    According to a report Problems with Galaxy Note7 replacements are ‘completely unrelated to batteries’
    09-27-2016 05:46 AM
  23. chyeo1979's Avatar
    Samsung getting another bashing in my country for the overheating batteries. Note 7 really no hope to redeem itself
    09-27-2016 05:51 AM
  24. jamesrick80's Avatar
    Samsung getting another bashing in my country for the overheating batteries. Note 7 really no hope to redeem itself
    At this point, I don't think samsung is worried about the sales of the note 7 anymore or the profit...it will be a big loss matter no matter what. There focus now is to change public perception and continue to get out replacement devices to their customers. I have stuck with samsung since the first galaxy device and will continue to. They absolutely make the best phones in my opinion and I'm now enjoying my replacement note 7 until next year's note 8......
    juliesdroidsync and Angmoe like this.
    09-27-2016 06:51 AM
  25. Bankokbob54's Avatar
    Yes. I have an S7 and two fast chargers. Each time I use those chargers the phone gets hot. Pretty hot? I dunno if I would go that far, but with all the hoopla about catching on fire it made me think about maybe the ones that catch on fire have been using the fast chargers? So, right now I'm charging the phone using just the regular cable and voila, it's not even warm. I think I'm only gonna use my fast chargers in an emergency from now on.
    09-27-2016 07:22 AM
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