09-29-2016 02:16 PM
43 12
tools
  1. Dalaryius13's Avatar
    I'm not even trying to go in there and lie. Essentially. I had to replace my perfectly fine phone with a phone that had issues and couldn't replace it due to availability. I mean i think that's valid. I'm not trying to game the system.
    09-27-2016 02:08 PM
  2. Serkle K's Avatar
    Verizon would know he's not there for the recall as soon as they pull up the account and see that the switch has taken place already.
    True. As I said, that's why I like to stay with AT&T, lol.
    09-27-2016 02:29 PM
  3. Law2138's Avatar
    I'm not even trying to go in there and lie. Essentially. I had to replace my perfectly fine phone with a phone that had issues and couldn't replace it due to availability. I mean i think that's valid. I'm not trying to game the system.
    I understand your pain, as I've been to my carrier and through the Samsung repair process a number of times to get my device fixed. The carrier is going to stick to their guns 99% of the time. Go through Samsung to get your device repaired, and they'll quote you a cost and estimate the repair time. Push hard enough and you may be able to negotiate a repair price.

    Luckily, you can forego the above by paying out the insurance deductable and getting whatever replacement they give you when they are available.
    09-27-2016 02:41 PM
  4. Dalaryius13's Avatar
    That's my next step. So they're still out of stockk, so I'd be stuck with my defective phone regardlesss if I broke it. This whole recall situation was trash...I loved my old one. Smh
    09-27-2016 05:38 PM
  5. Jaycemiskel's Avatar
    True. As I said, that's why I like to stay with AT&T, lol.
    AT&T would be able to do the same. We use sim cards and just swap on Verizon these days too. There's just a record of what devices are on an account.
    islanddawg671 likes this.
    09-27-2016 05:44 PM
  6. ZOMMBIE1's Avatar
    They will not replace a broken device. I tried to replace my daughters S6 cause the screen rotation does work, but she broke the charging port and they said it's an insurance claim now. If she hadn't broke the charging port they said it would have been replaced free cause of the software issue. Thank goodness for wireless charging at least.
    09-27-2016 06:02 PM
  7. Serkle K's Avatar
    AT&T would be able to do the same. We use sim cards and just swap on Verizon these days too. There's just a record of what devices are on an account.
    Yes, but I dont need to ask AT&T to activate my phone when I get a new device. So AT&T won't have to look up anything, as was the case with my last 5 devices, including the 3 notes I've had because of the recall and a hardware issue. I did get my device from Best Buy though, because I bought it outright. And when I had to exchange my last Note7 because of a screen issue, the rep agreed with me, that it would have been less of a hassle had i just said I was there for the recall and not a hardware issue exchange.

    But again, my conscious won't let me do that either.
    09-27-2016 06:20 PM
  8. Jaycemiskel's Avatar
    Yes, but I dont need to ask AT&T to activate my phone when I get a new device. So AT&T won't have to look up anything, as was the case with my last 5 devices, including the 3 notes I've had because of the recall and a hardware issue. I did get my device from Best Buy though, because I bought it outright. And when I had to exchange my last Note7 because of a screen issue, the rep agreed with me, that it would have been less of a hassle had i just said I was there for the recall and not a hardware issue exchange.

    But again, my conscious won't let me do that either.
    We don't have to ask Verizon to activate our phones either so I'm not sure I understand what you think that difference is.
    09-27-2016 06:22 PM
  9. shook187's Avatar
    They will not replace a broken device. I tried to replace my daughters S6 cause the screen rotation does work, but she broke the charging port and they said it's an insurance claim now. If she hadn't broke the charging port they said it would have been replaced free cause of the software issue. Thank goodness for wireless charging at least.
    So who told the representative that the charging port was broken? And without any physical damage a broken charging port is usually a reason a device gets exchange with no questions asked.
    09-27-2016 06:43 PM
  10. Serkle K's Avatar
    We don't have to ask Verizon to activate our phones either so I'm not sure I understand what you think that difference is.
    OH, I see. I was not aware, since I've only ever been on AT&T. From what others I know on Verizon, and other posts I've read on the various forums I've been in, people on VZW and Sprint usually have to contact their carrier when they want to change devices in order to get the proper service. So then if Verizon doesn't have to do anything, why would they check his account?
    09-27-2016 08:08 PM
  11. ZOMMBIE1's Avatar
    So who told the representative that the charging port was broken? And without any physical damage a broken charging port is usually a reason a device gets exchange with no questions asked.
    I told them cause they said the the phone would be inspected for damage and that was not a manufacturer defect. And if I were to trade it for a new one cause of the software issue I would be charged for a broken device. Kinda sucks cause now it's 200$ for a replacement device with the insurance claim.
    09-27-2016 08:27 PM
  12. Jaycemiskel's Avatar
    OH, I see. I was not aware, since I've only ever been on AT&T. From what others I know on Verizon, and other posts I've read on the various forums I've been in, people on VZW and Sprint usually have to contact their carrier when they want to change devices in order to get the proper service. So then if Verizon doesn't have to do anything, why would they check his account?
    It used to be that way, not anymore with the LTE phones. It's the same as on a GSM carrier. But they would have to look at his account to process the exchange for a recalled unit. They don't just accept the device and hand you a new one without looking in the system lol.
    keepnitreel likes this.
    09-27-2016 08:58 PM
  13. Serkle K's Avatar
    It used to be that way, not anymore with the LTE phones. It's the same as on a GSM carrier. But they would have to look at his account to process the exchange for a recalled unit. They don't just accept the device and hand you a new one without looking in the system lol.
    That's what happened with me. But I bought mine outright, so there was no need to look at my account.
    09-27-2016 09:14 PM
  14. Joneser2006's Avatar
    That's my next step. So they're still out of stockk, so I'd be stuck with my defective phone regardlesss if I broke it. This whole recall situation was trash...I loved my old one. Smh
    Did Verizon document that you had the defect but were unable to get it replaced? If so, try to press that point, maybe a supervisor could do something for you.
    09-27-2016 11:02 PM
  15. Dalaryius13's Avatar
    ZOMMBIE, yeah I get that. I'm just hoping that I can get some kind of concession because of the availability issue. It seems like they haven't any in stock since the initial recall day. I'm going to try and speak to a Supervisor about it. The rattling is SO obvious tho. It actually distorts the sound of the notifications, like its an obvious defect. I screwed up because I should've gone back on thursday, the day after I did the recall but I was letting my screen protector dry so I didn't use the phone enough to notice (went back to my note 5 till it dried) BTW, I would reccommend the skinomi screen protectors as it's adhered to my edges WELL, not perfectly but if you follow the instructions it definitely works better then the 1 I tried before.
    09-28-2016 08:14 AM
  16. ZOMMBIE1's Avatar
    ZOMMBIE, yeah I get that. I'm just hoping that I can get some kind of concession because of the availability issue. It seems like they haven't any in stock since the initial recall day. I'm going to try and speak to a Supervisor about it. The rattling is SO obvious tho. It actually distorts the sound of the notifications, like its an obvious defect. I screwed up because I should've gone back on thursday, the day after I did the recall but I was letting my screen protector dry so I didn't use the phone enough to notice (went back to my note 5 till it dried) BTW, I would reccommend the skinomi screen protectors as it's adhered to my edges WELL, not perfectly but if you follow the instructions it definitely works better then the 1 I tried before.
    Best thing to do is just ask. I would try calling a few times to see if a customer service rep slips up and says they will go ahead and replace it due to manufacture defect. Just make sure you tell them it does have damage after the defect. I'm bought to try again today with my daughter's phone.
    09-28-2016 12:44 PM
  17. Dalaryius13's Avatar
    So, I spoke with Verizon yesterday and they weren't going to replace it but, they did offer me a $100 bill credit to compensate for half the deductible it would cost through insurance. I thought this was fair and it's actually what I thought they'd do. I still didn't think I should have to pay so I decided to call Samsung and after 40 minutes of being told to go through my insurance, I asked to speak with a supervisor. The lady put me on hold for like 10 minutes, and she couldn't get to a supervisor. She then put me on hold again and I felt like they were putting me on hold to see if I hung up. Well, apparently, there were no supervisors available so they just told me they'd replace it. The lady gave me a ticket # and said they should be calling me in a few days to process the exchange. She sounded real unsure of herself tho and I forgot her name, but luckily I have this ticket number to back me up. I'll update once I know for sure it's on its way.
    WalkingHorse and Serkle K like this.
    09-29-2016 07:51 AM
  18. Serkle K's Avatar
    So, I spoke with Verizon yesterday and they weren't going to replace it but, they did offer me a $100 bill credit to compensate for half the deductible it would cost through insurance. I thought this was fair and it's actually what I thought they'd do. I still didn't think I should have to pay so I decided to call Samsung and after 40 minutes of being told to go through my insurance, I asked to speak with a supervisor. The lady put me on hold for like 10 minutes, and she couldn't get to a supervisor. She then put me on hold again and I felt like they were putting me on hold to see if I hung up. Well, apparently, there were no supervisors available so they just told me they'd replace it. The lady gave me a ticket # and said they should be calling me in a few days to process the exchange. She sounded real unsure of herself tho and I forgot her name, but luckily I have this ticket number to back me up. I'll update once I know for sure it's on its way.
    Who knows what will happen after all this... but good luck! Sounds like you might have a resolution after all!
    09-29-2016 02:16 PM
43 12

Similar Threads

  1. new promo
    By Joeykool in forum Samsung Galaxy Note 7
    Replies: 33
    Last Post: 09-28-2016, 11:04 AM
  2. Replies: 3
    Last Post: 09-26-2016, 02:00 PM
  3. Why is my screen not working?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 09-26-2016, 12:04 PM
  4. How do I recover my app widget?
    By oddball090 in forum Ask a Question
    Replies: 1
    Last Post: 09-26-2016, 11:14 AM
  5. my glaaxy s6 no longer makes a sound when I press the mic
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 09-26-2016, 10:35 AM
LINK TO POST COPIED TO CLIPBOARD