Guys,
So I posted on saturday about a vibration issue with my New Note7 (post recall) where the vibrate produces a rattling sound. I was trying to get a replacement but no stores in my area had any new ones, so I got stuck with it. Well fast forward to that night and I've cracked the back of my phone . Very annoying as the last phone I broke was my note 2 and that was back in 2011 after having it for two years
I use to work at Verizon so I know how staunch they are on replacing broken phone: it's an asurion issue. I do however know that this recall shook things up a bit. Now I'm gonna still try and get my replacement as the issue was there before I even broke the back but I wonder what my odds are? My argument is I have a defective phone that I got stuck with because of the limited availability and furthermore, my initial Note7 was perfect, it's not my fault I had to trade it in and get something with issues.
I'm not trying to remove blame from myself but this is frustrating as its not a cut and dry situation. If I had actually got my replacement on Saturday then I would've broken that one and it'd be a non-issue, I'd be filing an insurance claim, no questions asked.
A little frustrated at this point, but I'm pretty sure that even if I have to order a replacement from asurion that it'll be a new one, but that's 150 down the drain.
So what do you all think? what are my odds or any suggestions on how I explain myself? I know I just made this more of a debacle.
So I posted on saturday about a vibration issue with my New Note7 (post recall) where the vibrate produces a rattling sound. I was trying to get a replacement but no stores in my area had any new ones, so I got stuck with it. Well fast forward to that night and I've cracked the back of my phone . Very annoying as the last phone I broke was my note 2 and that was back in 2011 after having it for two years
I use to work at Verizon so I know how staunch they are on replacing broken phone: it's an asurion issue. I do however know that this recall shook things up a bit. Now I'm gonna still try and get my replacement as the issue was there before I even broke the back but I wonder what my odds are? My argument is I have a defective phone that I got stuck with because of the limited availability and furthermore, my initial Note7 was perfect, it's not my fault I had to trade it in and get something with issues.
I'm not trying to remove blame from myself but this is frustrating as its not a cut and dry situation. If I had actually got my replacement on Saturday then I would've broken that one and it'd be a non-issue, I'd be filing an insurance claim, no questions asked.
A little frustrated at this point, but I'm pretty sure that even if I have to order a replacement from asurion that it'll be a new one, but that's 150 down the drain.
So what do you all think? what are my odds or any suggestions on how I explain myself? I know I just made this more of a debacle.
Last edited: