09-29-2016 02:16 PM
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  1. Dalaryius13's Avatar
    Guys,

    So I posted on saturday about a vibration issue with my New Note7 (post recall) where the vibrate produces a rattling sound. I was trying to get a replacement but no stores in my area had any new ones, so I got stuck with it. Well fast forward to that night and I've cracked the back of my phone . Very annoying as the last phone I broke was my note 2 and that was back in 2011 after having it for two years

    I use to work at Verizon so I know how staunch they are on replacing broken phone: it's an asurion issue. I do however know that this recall shook things up a bit. Now I'm gonna still try and get my replacement as the issue was there before I even broke the back but I wonder what my odds are? My argument is I have a defective phone that I got stuck with because of the limited availability and furthermore, my initial Note7 was perfect, it's not my fault I had to trade it in and get something with issues.

    I'm not trying to remove blame from myself but this is frustrating as its not a cut and dry situation. If I had actually got my replacement on Saturday then I would've broken that one and it'd be a non-issue, I'd be filing an insurance claim, no questions asked.

    A little frustrated at this point, but I'm pretty sure that even if I have to order a replacement from asurion that it'll be a new one, but that's 150 down the drain.

    So what do you all think? what are my odds or any suggestions on how I explain myself? I know I just made this more of a debacle.
    jimd1050 likes this.
    09-26-2016 11:30 AM
  2. heatdissipation's Avatar
    From everything I have read they have to replace the defective phone regardless of the condition. So you shouldn't have any problems
    09-26-2016 11:36 AM
  3. Dalaryius13's Avatar
    Well this is a post re-call device, thats the issue don't think I posted that part. Probably should edit that post.
    keepnitreel likes this.
    09-26-2016 11:44 AM
  4. keepnitreel's Avatar
    Sounds like an insurance claim... sorry


    Edit: You may get a new unit under insurance claim since its only been a matter of days since green battery devices started rolling out. Or you might be the first to receive a refurbished 1st round N7s with a swapped battery
    jordans0nly likes this.
    09-26-2016 11:48 AM
  5. donm527's Avatar
    How did it crack? Had case? If you worked retail before then you know... crack is user induced damage and not under warranty. If you have insurance that covers it then cool.
    09-26-2016 11:52 AM
  6. Dalaryius13's Avatar
    You think If I have to go that route I'll get a new one?
    09-26-2016 11:53 AM
  7. donm527's Avatar
    Only a guess but because of current situation... all the recalls I am guessing in no position to be refurbed and they only started exchanging the old phones for new ones in last week... I guess they have not gotten any new versions back to refurb in place right now. So my guess it would be new.
    09-26-2016 12:03 PM
  8. Cary Quinn's Avatar
    I think to answer your question to have to ask as a former Verizon employee is what would be the policy if someone came into the store with a similar claim. Was cracking the back of the phone related to the buzzing issue, or caused by some other action?

    EDIT: I agree with the guess on replacement phones. I'm betting if there were any phones already in the pipeline for insurance replacements that many of them were also subject to the recall, and would be substituted with "new" units.
    09-26-2016 12:04 PM
  9. daddyd302's Avatar
    You're SoL. You can argue all you want about this and that but in the end you broke the phone. It's consider physical damage and you'll have to make a claim on it. You get a new phone but you'll be out whatever the deductible is.
    jordans0nly and Viscomi4444 like this.
    09-26-2016 12:09 PM
  10. Lobwedgephil's Avatar
    I think you are going to have to file for an insurance claim. Sucks, but damaging the phone probably has no bering especially since you have a new replacement "fixed" device.
    Viscomi4444 likes this.
    09-26-2016 12:11 PM
  11. Dalaryius13's Avatar
    Yeah, I worked at a Retail location, not corporate and even so, I wouldn't know how they're handling things in this situation. At my old store it would've been a **** no. The cracking occured because I dropped it. But the buzzing issue was something I noticed the day after getting my new phone. I even tested it against my roommates Note7 so I know its definitely a defect. Like I said it would've been replaced before the crack but no availability, and I checked at 4 corporate stores. Thats really my main argument.
    09-26-2016 12:11 PM
  12. Serkle K's Avatar
    one way to buck the system is dependent on if you have the green icon or not.

    Something I thought of when I had to exchange my replacement because of a hardware issue, was that the process of replacing the replacement took longer than picking up the original replacement. After all was said and done, I could have went back in and said it was a recalled device, and it would have been switched out and I could have kept the accessories. I should add that I made all my purchases and transactions through Best Buy. They have a policy of not turning on any recalled devices. And if you perform an FDR, they won't be able to see the status of the device unless they check the IMEI or set it up to see the green battery.

    Just my thoughts. I have too good of a conscious to actually try to pull that off though. Which is why I am still sitting here with a new Note7, 3 devices later, and I don't have any spare accessories.
    09-26-2016 01:14 PM
  13. shook187's Avatar
    Thats really my main argument.
    You don't have much of a argument..but you can try.

    Most likely get ready to fork up a deductible payment.
    09-26-2016 01:25 PM
  14. Katrina White1's Avatar
    Are u on a waiting list for a new phone? I think if u went in with the defective phone and told to wait for a new one (and your account was noted, or put on a waiting list), you could bring it in to swap, even in its current state. In that case, it would just be a bit more broken than it already was.
    09-26-2016 01:30 PM
  15. Dalaryius13's Avatar
    Naw, this is my new phone. Yeah, I agree with most of you guys, guess my consolation is that I'll get a new phone with the insurance replacement. I'm still gonna give it a try though. I feel like I'm pretty convincing.
    09-26-2016 02:12 PM
  16. trucksmoveamerica#AC's Avatar
    Guys,

    So I posted on saturday about a vibration issue with my New Note7 (post recall) where the vibrate produces a rattling sound. I was trying to get a replacement but no stores in my area had any new ones, so I got stuck with it. Well fast forward to that night and I've cracked the back of my phone . Very annoying as the last phone I broke was my note 2 and that was back in 2011 after having it for two years

    I use to work at Verizon so I know how staunch they are on replacing broken phone: it's an asurion issue. I do however know that this recall shook things up a bit. Now I'm gonna still try and get my replacement as the issue was there before I even broke the back but I wonder what my odds are? My argument is I have a defective phone that I got stuck with because of the limited availability and furthermore, my initial Note7 was perfect, it's not my fault I had to trade it in and get something with issues.

    I'm not trying to remove blame from myself but this is frustrating as its not a cut and dry situation. If I had actually got my replacement on Saturday then I would've broken that one and it'd be a non-issue, I'd be filing an insurance claim, no questions asked.

    A little frustrated at this point, but I'm pretty sure that even if I have to order a replacement from asurion that it'll be a new one, but that's 150 down the drain.

    So what do you all think? what are my odds or any suggestions on how I explain myself? I know I just made this more of a debacle.
    Sit down, pretty sure the insurance deductible is $199 for the note 7. And the last person before the recall that filed with assurion was told they had none in stock, imagine that hasn't changed yet, and it probably will be awhile. You will either get a new one or be the first to get a refurb old one.
    09-26-2016 08:27 PM
  17. IncredibleJedi's Avatar
    This may have been something you tried already, or maybe it wouldn't work anyway, but would Samsung be able to do anything for you in this situation, being that you had previously attempted to exchange your N7?

    I'm not sure if there's anything they would do, but considering the circumstances of what's happened with the recall and all, it may be worth a shot, even if it's a shot in the dark.
    09-26-2016 10:53 PM
  18. japhule's Avatar
    Sit down, pretty sure the insurance deductible is $199 for the note 7. And the last person before the recall that filed with assurion was told they had none in stock, imagine that hasn't changed yet, and it probably will be awhile. You will either get a new one or be the first to get a refurb old one.
    I think they were offering the S7 Edge as an alternative replacement.
    09-26-2016 11:20 PM
  19. jrham's Avatar
    You could just go on ebay buy a replacement glass back and replace it yourself
    Look at this on eBay http://rover.ebay.com/rover/1/711-53...2F232072001926
    09-26-2016 11:43 PM
  20. msm0511's Avatar
    Naw, this is my new phone. Yeah, I agree with most of you guys, guess my consolation is that I'll get a new phone with the insurance replacement. I'm still gonna give it a try though. I feel like I'm pretty convincing.
    Did you call Verizon about the issue before you cracked yours? Or have a corporate store notate your account that yours was defective? That might be your only saving grace at this point. The reps could say that the rattling is b/c of the cracked phone otherwise.
    09-27-2016 09:32 AM
  21. Serkle K's Avatar
    Again, I would suggest backing up your device. FDR it. Take it back and say you're there for the recall. Get the new device and worry about the activation after you get it. If you can get it. One of the reasons I stick with AT&T, is as long as I have a current account and an active SIM, I can just swap it whenever I want.
    09-27-2016 09:43 AM
  22. NotAnAppleGuy's Avatar
    Did It have a case on it?
    09-27-2016 01:07 PM
  23. Dalaryius13's Avatar
    I'm going today to try my luck MSM0511, yeah I thought about them saying that to which makes it even more worrisome, but its obviously internal--and working at verizon for 5 years I never saw a cracked back cause this kind of issue.
    09-27-2016 01:31 PM
  24. Dalaryius13's Avatar
    Do you really think that'll work? Don't they flag your account after you do the initial recall replacement?
    09-27-2016 01:33 PM
  25. keepnitreel's Avatar
    Again, I would suggest backing up your device. FDR it. Take it back and say you're there for the recall. Get the new device and worry about the activation after you get it. If you can get it. One of the reasons I stick with AT&T, is as long as I have a current account and an active SIM, I can just swap it whenever I want.
    Verizon would know he's not there for the recall as soon as they pull up the account and see that the switch has taken place already.
    09-27-2016 01:47 PM
43 12

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