10-08-2016 07:56 AM
41 12
  1. themikeyt's Avatar
    After that last comment from Samsung, I did respond to them. On how no information sucks, and I got this reply,...

    "We have been told that all registered devices will be completed sending out by late next week" So, here's hoping..
    10-01-2016 11:00 PM
  2. Lundon44's Avatar
    Something tells me I'll be following up a third time on my replacement.
    10-03-2016 03:05 PM
  3. ryannote7's Avatar
    No replacement yet..called 4 times and complained like a mofo. No solid reply.
    10-03-2016 08:43 PM
  4. TheSpiderX's Avatar
    Still nothing, I even had to friggin send all my info to Mobilepromos again because apparently they didn't have it. What a trainwreck.
    10-04-2016 04:48 PM
  5. ryannote7's Avatar
    finally got my shipping notice.
    10-04-2016 08:24 PM
  6. Torm558's Avatar
    Got my special box to ship the defective phone back lol. Except I returned the phone over 2 weeks ago... oie
    10-04-2016 08:46 PM
  7. olga421's Avatar
    So you just returned the phone right ? Did you keep the stylus, charger etc etc??
    10-05-2016 07:08 AM
  8. Lundon44's Avatar
    I assume we keep everything (box, accessories etc) and only send back the phone itself.
    10-05-2016 08:38 AM
  9. marzfreerider's Avatar
    So you just returned the phone right ? Did you keep the stylus, charger etc etc??
    I kept all accessories from my old one. I didn't keep the S pen though.
    10-05-2016 09:07 AM
  10. wirelessgal's Avatar
    So you just returned the phone right ? Did you keep the stylus, charger etc etc??
    You have to return the stylus, that's part of the phone. But you can keep the accessories.
    10-05-2016 12:09 PM
  11. themikeyt's Avatar
    I still haven't heard a thing from them. It's pathetic. It's not the defective phone, or even the delays that is bugging. It's the complete lack of information.
    10-05-2016 04:09 PM
  12. TheSpiderX's Avatar
    I feel the same way! I'm in the same boat.
    10-06-2016 12:32 AM
  13. Lundon44's Avatar
    3rd follow up call today was the icing on the cake. Spoke to a Samsung rep in the phone dept who took my ticket #. After confirming they proceeded to transfer me to the "correct" department dealing with the exchanges. But instead received an automated messaged saying something along the lines of "We're sorry, but to due unforeseen circumstances we're unable to take your call right now. Please try us again later". Is this a joke?

    Why do I need to work this hard to get a replacement for a phone I spent over $1000 on? While I'm being reminded to exchange every time I charge my phone...lol. I feel like I have to beg for a replacement.

    Now I finally got through to Samsung, who again says "You should be receiving your new device this week or next week". I've already heard this 3 times now on my last 3 calls into Samsung. I asked what happened to my previous escalation? He checks the system and tells me the last person did nothing! They didn't even escalate it or send a single email to anyone! So now he says I have to speak to the people that deal with the online exchange forms personally. This is absolutely ridiculous. Sad that this is my experience with my very first Android phone.

    Placed yet another call to the online exchange team. I was told they can't tell me anything more than my exchange order was processed on Sept 28th so I should hear something soon.

    This whole process is a complete mess.
    10-06-2016 08:47 AM
  14. fbcltd's Avatar
    telus Sept 20th. but i filled out Samsung replacement offer asap. they overnight-ed it via FedEx.
    10-06-2016 08:59 AM
  15. themikeyt's Avatar
    I got mine yesterday. Got an email in the morning saying it was shipped, and I should get on Oct 7 (Friday). Was at my house by 10am the same day, and taken to secondary pick up location.

    I found yelling at them via twitter helped. Though, obviously, new concerns have arisen with the whole Airline fiasco. At the moment, I've had no issues with mine.
    wirelessgal likes this.
    10-07-2016 08:34 PM
  16. Media Warrior's Avatar
    Finally got the first one replaced yesterday, still waiting for 2nd one. Notification email for next Wed delivery. Priority sequencing...pfffftttt...both bought together, recall registered 1st day of website within 3 minutes, same name...
    10-08-2016 07:56 AM
41 12

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