10-04-2016 09:19 AM
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  1. acentralist's Avatar
    From media reports, this is at least the fourth Note 7 to allegedly catch fire/explode in China. I believe this is the first from the "safe" Note 7s. There are several reports that the newer version overheats and the battery drains rapidly. A few friends/acquaintances have reported this. It's possible that there are additional problems with the Note 7 besides the potential for exploding batteries.

    TBH, I wouldn't turn over the phone so quickly if I were him. I would want authorities to be involved, not a company that has every reason to hide a possibly serious problem.
    +1
    09-28-2016 12:24 AM
  2. zipro's Avatar
    Lots of phones burn, unfortunately. Might have had a faulty battery, or a faulty USB-C cable (which are known to cause fires once in a while, even very expensive ones) or he used a 3rd party charger.
    09-28-2016 01:00 AM
  3. Mdm23's Avatar
    And......the lies continue.
    09-28-2016 01:52 AM
  4. Breuklen's Avatar
    He ought to get someone to look into this. I hope he does, because I'm itching to know what's up as the details I got so far do seem rather sketchy.
    What makes it sketchy? It's a new phone according to the documentation. What does he gain from lying? Especially during both a new phone and a laptop? Given the initial response to the exploding batteries last month, people said the same thing. I'll take a wait and see attitude.
    Del1701 and recDNA like this.
    09-28-2016 02:15 AM
  5. D13H4RD2L1V3's Avatar
    What makes it sketchy? It's a new phone according to the documentation. What does he gain from lying? Especially during both a new phone and a laptop? Given the initial response to the exploding batteries last month, people said the same thing. I'll take a wait and see attitude.
    Just how soon it happened and his initial response.

    I'm not saying he's lying. I'm just somewhat suspicious. A phone catching fire within 24 hours is certainly something I'm interested in knowing more of.

    But I can't draw a line until more facts come in. Expecting him to at least get someone else to take a look at it in the meantime. Especially curious to see the cable.

    Only thing I can say right now is that something definitely caused the cells in the battery to rupture, causing it to inflate to the point of it catching fire. What that "something" is remains to be seen.
    09-28-2016 02:21 AM
  6. recDNA's Avatar
    I don't care if he used a Hasbro charger and Popeil fisherman usb c cable phone should have built in safety features preventing explosions. My Note 7 got extremely hot on VZW car charging cable so would it have served me right if it blew up. because I used a cheap 3rd party cable? And the notion that thjs is some big Apple conspiracy is just sad. Open your eyes but not in a VR with a Note 7 in it.
    Sapient, Lobwedgephil and Breuklen like this.
    09-28-2016 08:21 AM
  7. PRGDR's Avatar
    Oh and of course i would bet Apple would pay someone a few grand to say that.
    I doubt it... (just in case, I am far from being an Apple fan).
    09-28-2016 08:40 AM
  8. D13H4RD2L1V3's Avatar
    I don't care if he used a Hasbro charger and Popeil fisherman usb c cable phone should have built in safety features preventing explosions. My Note 7 got extremely hot on VZW car charging cable so would it have served me right if it blew up. because I used a cheap 3rd party cable? And the notion that thjs is some big Apple conspiracy is just sad. Open your eyes but not in a VR with a Note 7 in it.
    They do. The charging ports on phones are usually made to ensure that the device is as protected as possible from bad electrical flow and batteries also have their own protection circuit, consisting of a regulator and a thermal fuse.

    While these safeties are usually made to be robust, there were cases where some rogue charger just went past all the safety gear.

    Not saying that a faulty charger is the cause of this one, because unless someone goes to investigate, we may never know, but there were cases of this happening. Also keep in mind that I'm not blaming anyone for this, because there's no one to blame with the real info we currently have.
    09-28-2016 08:47 AM
  9. note7s7edge's Avatar
    I don't care if he used a Hasbro charger and Popeil fisherman usb c cable phone should have built in safety features preventing explosions. My Note 7 got extremely hot on VZW car charging cable so would it have served me right if it blew up. because I used a cheap 3rd party cable? And the notion that thjs is some big Apple conspiracy is just sad. Open your eyes but not in a VR with a Note 7 in it.
    Exactly. It pains me when people blame the user for the manufacturers mistakes. Must be the cables; must be the charger. BS. Unless that charger was putting out a lot more than 5 volts, the phone shouldn't get damaged. Even if the voltage is too high, some fuse should blow up; the battery shouldn't explode.
    recDNA and Sapient like this.
    09-28-2016 08:52 AM
  10. donm527's Avatar
    I don't have any experience with usb-c cables but I would have thought being so "advanced" from micro-usb that, at the port on the phone, there should some engineering that would do the power regulating or cut off when power too high or even cut off when it doesn't like the cable.

    Years of iphones, ipads, androids I think everyone will always experience having access to a ton of charge adapters laying around at home, work, traveling, friends house, etc that you will more than likely just plug in and use to charge or top off and not care what kind it is as long as the adapter is correct. This is silly if you have to worry be concerned about the adapter you are plugging into.

    What if you use a courtesy charge station at the airport or office centers with their cords? Aftermarket car chargers? Wireless charge plates at Starbucks?

    If the guy used a non-Samsung charger, I wouldn't put the blame on the charger/cable anyways... I would still say it's a phone problem if it can't handle after market cables.

    I don't care if he used a Hasbro charger and Popeil fisherman usb c cable phone should have built in safety features preventing explosions. My Note 7 got extremely hot on VZW car charging cable so would it have served me right if it blew up. because I used a cheap 3rd party cable? And the notion that thjs is some big Apple conspiracy is just sad. Open your eyes but not in a VR with a Note 7 in it.
    Sapient likes this.
    09-28-2016 08:56 AM
  11. Sapient's Avatar
    I don't have any experience with usb-c cables but I would have thought being so "advanced" from micro-usb that, at the port on the phone, there should some engineering that would do the power regulating or cut off when power too high or even cut off when it doesn't like the cable.

    Years of iphones, ipads, androids I think everyone will always experience having access to a ton of charge adapters laying around at home, work, traveling, friends house, etc that you will more than likely just plug in and use to charge or top off and not care what kind it is as long as the adapter is correct. This is silly if you have to worry be concerned about the adapter you are plugging into.

    What if you use a courtesy charge station at the airport or office centers with their cords? Aftermarket car chargers? Wireless charge plates at Starbucks?

    If the guy used a non-Samsung charger, I wouldn't put the blame on the charger/cable anyways... I would still say it's a phone problem if it can't handle after market cables.
    This is well said. A phone that can't handle aftermarket chargers is a defective phone.

    It is possible that this is an isolated case, a scam, or something else. There is no reason to simply assume it is though. We should just be watching to see how it unfolds. I do think it is a shame this guy won't let Samsung investigate.
    debdroid1a likes this.
    09-28-2016 09:02 AM
  12. LeoRex's Avatar
    Exactly. It pains me when people blame the user for the manufacturers mistakes. Must be the cables; must be the charger. BS. Unless that charger was putting out a lot more than 5 volts, the phone shouldn't get damaged. Even if the voltage is too high, some fuse should blow up; the battery shouldn't explode.
    Actually, that is precisely what can happen. Keep in mind that the Note 7 moved to USB-C.... back when the 6P and 5X were released, there were plenty of issues with third party micro-C adapter cables... so much so that a Google engineer famously went on a one man quest to test as many of them as he could. Turns out that some of the cables can be downright dangerous... one killed all of his test equipment and it could have caused a fire had he not been there, testing, when it happened.

    There are safeties in place in these devices, but they aren't completely foolproof. Given the wrong cable plugged into the wrong charger, you can end up pushing juice that's way to hot into that battery.... and those safeties can still fail.

    That doesn't look like a stock charging cable, and that damage looks like the type of damage you would see if you plugged a phone into a bad charger/cable combo. Using up-to-spec gear was important back when we were all still using micro USB, and it is critical now that we are using USB-C. Problem is that a lot of the third party gear was completely hacked together and not even remotely safe....
    KupKrazy likes this.
    09-28-2016 09:02 AM
  13. kabeeo's Avatar
    09-28-2016 09:04 AM
  14. D13H4RD2L1V3's Avatar
    This is well said. A phone that can't handle aftermarket chargers is a defective phone.

    It is possible that this is an isolated case, a scam, or something else. There is no reason to simply assume it is though. We should just be watching to see how it unfolds. I do think it is a shame this guy won't let Samsung investigate.
    I do have to agree. It's too early to tell. Let's see how this unfolds.

    On the topic of aftermarket chargers, it's not really that the phone can't handle all of them. Most can certainly handle third-party cables and wallwarts, as long as they are from reputable manufacturers, like the ones Benson Leung and Nathan K. recommend.

    When we're talking about cheapskate wallwarts from the dollar store, I wouldn't bet on that, TBH.
    09-28-2016 09:06 AM
  15. Mike Dee's Avatar
    It's sad..... Too much drama with this phone. I wouldn't be able to sleep well at night with a Note 7 plugged in on my nightstand. Maybe if I used one of those charging bags that I have for the batteries that I use for my remote control helicopter. Helps snuff out the flames.
    GrooveRite and Todd Anthony1 like this.
    09-28-2016 09:09 AM
  16. lanenubia's Avatar
    Supposedly it's a Note 5 in the picture not a Note 7
    jgraves1107 likes this.
    09-28-2016 09:11 AM
  17. D13H4RD2L1V3's Avatar
    Supposedly it's a Note 5 in the picture not a Note 7
    It's a Note 7

    The less-aggressive curvature on the back and the IMEI confirmed it.
    09-28-2016 09:14 AM
  18. dsignori's Avatar
    I love the CSI here :-)
    09-28-2016 09:17 AM
  19. jgraves1107's Avatar
    To be honest there is nothing saying that the usb port on the laptop didn't go over voltage. The fact is any device with a lithium battery can do this. There is the off chance it had a bad connection or bad cable or bad anything. There is also the chance it's a recall N7. I'm not giving up my new N7!! I have had now issues with it. I have 3 usb-c cables from Verizon and the phone fast charges without getting hot or even warm. But I said it b4 I used an old micro sub from my N4 and my first N7 got so hot it burned my fingers. So it's possible the pinouts on some cables are wrong causing this. It could also be as simple as a fraction of a hair alignment on the parts inside the phone causing something to touch that shouldn't.
    09-28-2016 09:24 AM
  20. Bbarbie's Avatar
    I am trying to stay as positive as i can be but I hope there is not a recall part 2!!!! That would suck big time and will be a huge blow to Samsung for sure and also government that approved this replacement. Not for nothing I am sick and tired of having to keep setting up the phone over and over again.
    09-28-2016 09:46 AM
  21. donm527's Avatar
    Hope they have updates on this story or time will tell if any more stories on the replacements... it's only been a week the replacements out and it took 3-4 weeks after the initial launch before hearing issues and recall.

    I'm all for hearing these stories come out and bringing them to light... I'm wanting to buy one... wanted to at press release and almost bought that day right before hearing of the recall announcement... but I want this phone sorted out ASAP before pulling the trigger cause I just don't want to have to deal with issues like this and deal with dealers/exchange hassle.

    You don't hear any issues with the S7 and Edge and been out most of the year so wth is with the note 7 :/

    Any longer and the S8 will be out and even though the main feature I want is the pen but the rumor on the S8... 5.2" screen and 4000mah battery... man another few months and I may want that... the think I don't like on both the iphone 7 and S7 is the small screen but 5.2" is the sweet spot for me. I can't wait until next September for S8 Note.
    09-28-2016 09:50 AM
  22. PraetorianGuard14's Avatar
    It's sad..... Too much drama with this phone. I wouldn't be able to sleep well at night with a Note 7 plugged in on my nightstand. Maybe if I used one of those charging bags that I have for the batteries that I use for my remote control helicopter. Helps snuff out the flames.
    Link to proof that new phones are unsafe?
    jackash0912 likes this.
    09-28-2016 09:58 AM
  23. ThrottleJohnny's Avatar
    Exactly. It pains me when people blame the user for the manufacturers mistakes. Must be the cables; must be the charger. BS. Unless that charger was putting out a lot more than 5 volts, the phone shouldn't get damaged. Even if the voltage is too high, some fuse should blow up; the battery shouldn't explode.
    Yeah. Might want to wait until an investigation is done to start throwing out wild theories either way.
    09-28-2016 10:11 AM
  24. debdroid1a's Avatar
    Oh and of course i would bet Apple would pay someone a few grand to say that.
    Looking at tweets fir #Note7 I found this one:
    Tweet from AppleInsider (@appleinsider)
    New Galaxy #Note7 fire raises worries @samsung didn't fix battery problems appleinsider.com/articles/16/09… pic.twitter.com/vDmMUForEs

    https://twitter.com/appleinsider/sta...71816918966272
    09-28-2016 10:15 AM
  25. jbcatl's Avatar
    It's not out of the realm of possibilities that a lone Note 7, even post-recall, had a manufacturing defect. As others have pointed out it happens to every device manufacturer out there. The recall occurred because with v1.0, there were sudden and numerous reports of batteries overheating and rupturing. Until Samsung is seeing a bunch of reports of new Note 7's burning I don't think it's an issue.

    I will throw out there that if there is a recall part II, I'm done with the Note 7.
    09-28-2016 10:40 AM
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