10-11-2016 02:07 PM
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  1. Loren Terveen's Avatar
    Where is the "promo site"? When I go to https://promos.samsungpromotions.com/galaxyoffer/, I see that the Samsung Galaxy Offer ended 9/21 (and I got my replacement Note 7 on 9/24).

    It also says there "If you have just received your new phone as part of the Samsung Galaxy Note7 Battery Safety Recall and Exchange Program, please contact us at 1-800-SAMSUNG for assistance with your claim submission."

    I tried calling, and got one person who said there is no promotion. I tried back, but got a warning message about excessive wait times...
    10-03-2016 09:24 PM
  2. jayp1306's Avatar
    https://promos.samsungpromotions.com...eFuture/Mobile
    That's the link. When it asks select device, enter other. The rest is pretty straight forward
    10-03-2016 10:00 PM
  3. Joeykool's Avatar
    Be sure not to include spaces when entering the IMEI
    I just tried it again and same thing. You can force it through and they will review it and it just turned into more of a mess. I'm going to have to call them tomorrow...ugh.
    10-03-2016 10:00 PM
  4. Loren Terveen's Avatar
    Thanks, that worked!
    jayp1306 likes this.
    10-03-2016 10:08 PM
  5. lanenubia's Avatar
    Thanks, that worked!
    Glad you got it solved. There are some really knowledgeable people on this forum. And everyone is so helpful. It's a pleasure to see everyone lean in.
    lizardchest, Serkle K and Joeykool like this.
    10-04-2016 06:38 AM
  6. credo's Avatar
    Yesterday, I requested the Gear VR on S7 promotional page and was approved today. I received the SD card for the original Note7. For the Gear VR, I uploaded the Verizon receipt for the replacement Note7 with no issues. The recall was worth the hassle (especially since I shattered the glass on the original).
    10-04-2016 07:56 AM
  7. Nabiscuit's Avatar
    For those of y'all that chose the Gear VR on your temp phone - has anyone called Samsung and gotten the Content Bonus transfered over to your new Note 7's IMEI?

    I got three 256 GB Cards (my very first Note7 came with a bad front-facing camera) and the Gear VR.
    10-04-2016 10:46 AM
  8. lizardchest's Avatar
    has anyone called Samsung and gotten the Content Bonus transfered over to your new Note 7's IMEI?
    I just called last night and told the rep I wanted to change my IMEI. He responded with a curt (almost rude) "Why?". I explained how I got an email from Samsung instructing me to do it, then I had to walk him through my purchase history ((N7, S7E, N7) and he put me on hold for 5 or so. He came back and said they would be sending me an email within 48 hours with instructions to change it, but I'm hesitant to believe him about needing to do it over email. I'm going to call again today.
    10-04-2016 11:06 AM
  9. Nabiscuit's Avatar
    I just called last night and told the rep I wanted to change my IMEI. He responded with a curt (almost rude) "Why?". I explained how I got an email from Samsung instructing me to do it, then I had to walk him through my purchase history ((N7, S7E, N7) and he put me on hold for 5 or so. He came back and said they would be sending me an email within 48 hours with instructions to change it, but I'm hesitant to believe him about needing to do it over email. I'm going to call again today.
    Thanks for the reply. Yeah... I knew it was going to be a long shot - but hoping it's still possible. I'll call too and report back. Mine just came in.
    10-04-2016 12:21 PM
  10. whaddupdoe's Avatar
    I just called last night and told the rep I wanted to change my IMEI. He responded with a curt (almost rude) "Why?". I explained how I got an email from Samsung instructing me to do it, then I had to walk him through my purchase history ((N7, S7E, N7) and he put me on hold for 5 or so. He came back and said they would be sending me an email within 48 hours with instructions to change it, but I'm hesitant to believe him about needing to do it over email. I'm going to call again today.
    I got the same reply. The rep was clueless to as what I was talking about, made what should have been a 5 min call a 25 min call. Was told I would receive an email within 48 hours (called on Saturday) still nothing yet.
    10-04-2016 12:41 PM
  11. lanenubia's Avatar
    My first Gear VR just arrived today. Now to figure out how to get the bonus content moved to my Note 7g.
    10-04-2016 01:29 PM
  12. Zaku77's Avatar
    None of these are still going on, right? It took me ages to get my replacement, so I think I missed out on double dipping.
    10-04-2016 02:07 PM
  13. whaddupdoe's Avatar
    None of these are still going on, right? It took me ages to get my replacement, so I think I missed out on double dipping.
    The dates for the Gear Vr and 256 GB microSd card are for:
    Valid Purchase Dates: 9/8/16-10/9/16
    Still some time left
    10-04-2016 02:09 PM
  14. Zaku77's Avatar
    The dates for the Gear Vr and 256 GB microSd card are for:
    Valid Purchase Dates: 9/8/16-10/9/16
    Still some time left
    Interesting. I didn't see that on their website. Can you link?
    10-04-2016 02:10 PM
  15. whaddupdoe's Avatar
    Interesting. I didn't see that on their website. Can you link?
    https://samsungpromotions.com/
    10-04-2016 02:16 PM
  16. Zaku77's Avatar
    That just says for if you buy an S7 or S7 edge.
    10-04-2016 02:18 PM
  17. whaddupdoe's Avatar
    That just says for if you buy an S7 or S7 edge.
    Refer to the very first post, works for the Note 7 as well. The page doesn't show the Note 7 but when you got through the steps you will get an option for the Note 7.
    10-04-2016 02:31 PM
  18. Zaku77's Avatar
    Refer to the very first post, works for the Note 7 as well. The page doesn't show the Note 7 but when you got through the steps you will get an option for the Note 7.
    Gotcha, my mistake. Thanks for the help!
    10-04-2016 02:36 PM
  19. Xenuprime's Avatar
    I just got off the phone with Samsung promotions and here is what they told me. If your new Note 7 IMEI is tied to another promotion (in my case the 256gb card), they cannot put that IMEI onto the Gear VR promotion in order to transfer the content. I don't agree, but didn't want to push too hard. I wonder if we can set up an oculus account with the old IMEI, then transfer to the new IMEI within the oculus account?

    Edit: nevermind about the oculus account. I just set mine up and theres no place to add an imei.
    10-04-2016 03:19 PM
  20. Joeykool's Avatar
    I called Samsung. The trouble I had with the imei number is because I have a international branded phone vs a U.S. one. They said they will sort it out and approve it very soon. Weird

    I also asked if there were any other promotions. She said no, but there will be a new promotion very soon...
    10-04-2016 03:27 PM
  21. keepnitreel's Avatar
    Do anyone know where the bonus content will appear for download, in the Oculus app? Is it in the library under not installed?
    10-04-2016 03:32 PM
  22. Nygiants1991's Avatar
    Anyone know what the bonus content is? I had the vr from the s7 promotion and also received bonus content. If it's the same content I should be able to just log back in and re-download. Would love for someone that has already downloaded the bonus content to let us know what they received
    10-04-2016 05:08 PM
  23. Super Dave426's Avatar
    I got a Gear Fit 2 when I preordered from Best Buy and just got approved for The Gear VR and it will be sent to my address. Nice, I would have grabbed the memory card but I already have one. The Fit 2 will come in handy in a few weeks when I get a hip replacement and my doctors app monitors S health for steps and floors. I like how it checks my heart rate routinely.
    PraetorianGuard14 likes this.
    10-04-2016 06:34 PM
  24. SteelGator's Avatar
    Wow. I filled out my submission today at 2:30 for the Gear VR and received my approval at 5:30. Look forward to getting it. I played with one at the PGA Championship in their tent and thought it was ok. I was not to the point that I wanted to drop $100, but for free -- it will be fun.
    10-04-2016 06:53 PM
  25. PraetorianGuard14's Avatar
    VR tracking just updated. Should be here Friday!
    10-04-2016 07:32 PM
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