1. Gsxr151's Avatar
    Does anyone know if there is a cutoff date planned for folks to be able to return or exchange their phones? I am traveling for about the next 40 days for work and wont be home to return or exchange my Note 7. I don't carry with me a work.
    10-01-2016 06:48 AM
  2. jsgiv's Avatar
    I wouldn't be surprised if they start blocking IMEIs of the bad devices beginning this week. All documentation indicates 9/30 as a cutoff date.
    10-01-2016 07:03 AM
  3. trucksmoveamerica#AC's Avatar
    Doubt anytime soon. There are still a lot of people that have not been able to swap yet due to supply issues. Samsung. Com customers are having a great time getting replacements.

    I don't see IMEI getting blocked untill there's ample supply and there has been enough time provided for everyone to get them replaced. There will probably be a few messages to the ones holding out warning of phone being shut off to replace before they get shut off.
    10-01-2016 07:15 AM
  4. ScottJ28's Avatar
    I haven't seen anything that says Sept 30. AT&T told me up to a year.
    Gsxr151 likes this.
    10-01-2016 07:18 AM
  5. jhimmel's Avatar
    I wouldn't be surprised if they start blocking IMEIs of the bad devices beginning this week. All documentation indicates 9/30 as a cutoff date.
    No. What documentation? I guarantee they have not cutoff the recall already.
    10-01-2016 07:58 AM
  6. jsgiv's Avatar
    No. What documentation? I guarantee they have not cutoff the recall already.
    I didn't say they cutoff the recall.. I'm referring to the various return policies for each provider.. generally speaking they all had verbiage to return the device "up to September 30th"... Of course that was with the voluntary recall...

    Best buy "held" my reserved device until 9/30 - after that they couldn't guarantee they'd have one for me when I came in.

    With the full recall - it appears with updates this morning that they are now extending the return period until Thanksgiving... Possibly longer...

    Obviously - from a legal perspective they can't (or shouldn't) deny any device from being replaced.

    Whether or not they charge someone additional fees for waiting past the 30th is up for debate...

    Not sure why anyone still have these devices in hand and are actively using them as the recall has been out for quite a bit now..
    10-01-2016 09:20 AM
  7. jhimmel's Avatar
    Not sure why anyone still have these devices in hand and are actively using them as the recall has been out for quite a bit now..
    Samsung.com has yet to provide me with a way to return mine, although they did finally send me a replacement just 2 days ago. I'm a lucky one. Many who purchased from Samsung.com have yet to receive a replacement, and very few have received any instruction or means for returning the defective product.
    rsmin likes this.
    10-01-2016 11:30 AM
  8. mikeshauling's Avatar
    I still have anS7 edge that i got for turning in my original N7, i assume i can still go trade it for the N7 ? I wasnt sure about when this trade in time table was going on for.
    10-02-2016 08:30 PM
  9. Gsxr151's Avatar
    Thank you everyone for the responses! Much appreciated!
    10-03-2016 08:39 AM
  10. trucksmoveamerica#AC's Avatar
    Samsung.com has yet to provide me with a way to return mine, although they did finally send me a replacement just 2 days ago. I'm a lucky one. Many who purchased from Samsung.com have yet to receive a replacement, and very few have received any instruction or means for returning the defective product.
    You should get a box in the mail that you use to return your old one. You will get a text when they ship it. It seems Samsung. Com has been behind everyone from the release of the phone to the recall. Reading the Samsung com recall posts I know i wont be buying a phone thru them ever.
    10-03-2016 08:49 AM

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