1. garak0410's Avatar
    Has anyone else encountered problems with the S-Pen Glance App on their Note 7? If I choose it, it will say "unable to use glance open app then try again." I tried a good search for this issue and haven't come across it. Rebooting doesn't help. I do use another launcher but I went back to TouchWiz and it still happened.
    10-04-2016 10:27 AM
  2. jerrycau123's Avatar
    I am having the the same issue! I spoke with the staff at Best buy(Samsung) and they are having the same issues with this feature... I believe this is a software issue, we should contact Samsung.
    10-04-2016 10:32 AM
  3. garak0410's Avatar
    I am having the the same issue! I spoke with the staff at Best buy(Samsung) and they are having the same issues with this feature... I believe this is a software issue, we should contact Samsung.
    Thank you for confirming...I am surprised I've not seen much about this. Mind you, I doubt Glance will work on Arrow Launcher but when it wasn't working under TouchWiz either, I knew something was up.
    10-04-2016 10:37 AM
  4. blackhemi4x4's Avatar
    Mine works great. Mines a T-Mobile N7
    10-04-2016 11:32 AM
  5. Amele's Avatar
    Verizon model. Mine says the same thing. I hadn't tried to use it yet but just checked.
    10-04-2016 12:10 PM
  6. garak0410's Avatar
    Verizon model. Mine says the same thing. I hadn't tried to use it yet but just checked.
    Mine is Verizon too..we're on to something. I may report it to Verizon.
    10-04-2016 01:43 PM
  7. French's Avatar
    I'm on Verizon and Glance is working fine for me.
    Jewels81 likes this.
    10-04-2016 03:58 PM
  8. garak0410's Avatar
    I'm on Verizon and Glance is working fine for me.
    Wow...frustrating...I wonder, just wonder, if I need to uninstall Arrow Launcher completely? I don't want to test that theory yet because A) I don't NEED glance and B) I have Arrow set up just how I want it...but it is weird how it simply doesn't work.
    10-04-2016 04:47 PM
  9. garak0410's Avatar
    Verizon model. Mine says the same thing. I hadn't tried to use it yet but just checked.
    Do you happen to have another Launcher installed, even if you don't use it? Just trying to narrow down the cause.
    10-04-2016 04:47 PM
  10. French's Avatar
    Wow...frustrating...I wonder, just wonder, if I need to uninstall Arrow Launcher completely? I don't want to test that theory yet because A) I don't NEED glance and B) I have Arrow set up just how I want it...but it is weird how it simply doesn't work.
    I am not using any other launcher. Just TouchWiz. And nothing else even installed to potentially be interfering in the way of 3rd party launchers.
    10-04-2016 04:54 PM
  11. jerrycau123's Avatar
    I am with t-mobile and this feature doesn't work.. Note 7
    10-04-2016 05:57 PM
  12. Jewels81's Avatar
    I'm on Verizon and Glance is working fine for me.
    Same
    10-04-2016 10:35 PM
  13. Amele's Avatar
    Using stock launcher. This error seems all over the place though a bit more frequent on Verizon (surprise), it seems. Hopefully Samsung will do an update to make it work.
    10-05-2016 12:13 AM
  14. sandra_17's Avatar
    I'm on Verizon and Glance is working fine for me.
    Me too. Also, I use Nova Prime launcher.
    10-05-2016 01:39 AM
  15. Amele's Avatar
    So I take it back, Glance is working. I didn't get how it worked. That notice to open app and try again-- i had to open the app I wanted to minimize and then go back to glance and it worked. And it took me forever to figure how to get rid of the minimized app when I was done--I hit the close all apps thing. I feel like that notice is not worded clearly enough!
    10-05-2016 03:11 AM
  16. garak0410's Avatar
    So I take it back, Glance is working. I didn't get how it worked. That notice to open app and try again-- i had to open the app I wanted to minimize and then go back to glance and it worked. And it took me forever to figure how to get rid of the minimized app when I was done--I hit the close all apps thing. I feel like that notice is not worded clearly enough!
    Same here...this was "carbon based"...I just didn't know how it worked...thanks for confirming...
    10-05-2016 06:27 AM
  17. sandra_17's Avatar
    ... And it took me forever to figure how to get rid of the minimized app when I was done--I hit the close all apps thing....
    To close just the Glanced mini window/icon-thingy, long press on the icon. It will bring up the little "Remove" trashcan at the top of the screen, where you can drag it to. This way, if you want, you can close just the Glanced view, without closing the actual app.
    10-05-2016 08:37 AM

Similar Threads

  1. Replies: 3
    Last Post: 10-04-2016, 02:30 PM
  2. Replies: 1
    Last Post: 10-04-2016, 01:29 PM
  3. how to stop email from going to losr phone
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 10-04-2016, 10:53 AM
  4. Replies: 0
    Last Post: 10-04-2016, 09:39 AM
  5. Replies: 0
    Last Post: 10-04-2016, 09:26 AM
LINK TO POST COPIED TO CLIPBOARD