1. Ca_lvn's Avatar
    So I have insurance with Samsung Protection plus and have recieved my new note 7 so I called assurant the provider and name on my contract to update phone info, they said unable to help contact Samsung so after 1 hour on the phone with Samsung being transferred mutable times no one could help.
    So I called assurant back and canceled my policy for a full refund.
    So be careful your new device is not covered under the policy and I was unable to update.
    You would think it would be so simple.
    10-05-2016 11:08 AM
  2. bmonday's Avatar
    Samsung doesn't care what phone you have, until it comes time to replace it (the deductable varies based on what handset you have). I replaced a broken S7 through them, and I asked them if I needed to let them know if I used the money to buy a Note7, and they said no. The insurance is tied to the person, not the handset.
    10-05-2016 12:29 PM
  3. atlawson's Avatar
    I purchased the Samsung protection plus and never received any kind of confirmation email other than the one at the time of ordering. Is this normal?
    10-05-2016 01:19 PM
  4. Ca_lvn's Avatar
    Samsung doesn't care what phone you have, until it comes time to replace it (the deductable varies based on what handset you have). I replaced a broken S7 through them, and I asked them if I needed to let them know if I used the money to buy a Note7, and they said no. The insurance is tied to the person, not the handset.
    The insurance is tied specifically to the handset you register your insurance with the IMEI number
    10-05-2016 02:42 PM
  5. Ca_lvn's Avatar
    I purchased the Samsung protection plus and never received any kind of confirmation email other than the one at the time of ordering. Is this normal?
    I received a recipe from Samsung and also a contract # from assurant with details
    10-05-2016 02:43 PM
  6. bmonday's Avatar
    Are you sure you're talking about the Samsung insurance? Because that's not what they told me when I had to actually get a phone replaced under my plan.
    10-06-2016 08:57 AM

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