10-08-2016 11:00 PM
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  1. Jona005's Avatar
    NEVER trust a carrier - sorry, but they are even more "bottom line" than the OEM's - I'd insist on seeing the store manager and demand a return - show him the CBS video and the CSPC statement on investigating it...then escalate to retention if you have to. If the storm (ever) blows over, you can go buy another one later on - otherwise be prepared to use it until it falls apart because resale value is going to be in the tank.



    I am seriously beginning to wonder if this isn't the real issue - for all devices.

    If it is, I say bring on the devices that look like 5 pound bricks like the good old qwerty phones with an extended battery.
    10-06-2016 10:35 AM
  2. Tiko7523's Avatar
    I am leaning towards replacing my replacement Note 7. This is kind of getting me scared and having 2 toddlers always playing the phone I am spooked.

    I will probably be back for the Note 8 knowing Samsung will probably put a 4k screen and maybe even a cooler type fuse in the phone.

    I am going with Ip7 + & i am not a fan of the complacent zombie company either that does barely any changes but at least i get software updates fast. I will not pay 850+ for a Pixel phone up front when i switch phones every year.

    unless theres a story that comes out within the next few hours that makes me be calm with the situation it will be sad to see the beastly bezel less note 7 get returned.
    10-06-2016 10:35 AM
  3. chyeo1979's Avatar
    Look. I love my phone. I do. But when I read, with multiple witnesses, the thing burned when he shut it off, that's an issue.

    Is it true? Who knows. But IF it is true (this isn't the only replacement btw as someone suggested, that has had an issue) how can you trust that your phone, which is acting perfectly fine now, won't do this?

    The man interviewed said he hasn't noticed anything wrong at all. He said he did notice it was a little warm before he powered it down.

    A little warm? My replacement gets a little warm. I have 3 kids. I leave my phone on my nightstand as a clock and an alarm.

    I don't want to worry about something like this happening. I don't. Even if the chances are remote, if it's the way the battery is installed or the type of battery it's an issue.

    Sucks. I love my N7. But if this is going to go on, I suspect they might have ANOTHER recall and that would end the line. Period. Maybe not forever but for this model series.
    Yes, one more time it will be refund and end of Note 7. No way Samsung is going to risk a third recall for a model that is already rotten to the core in reputation.
    10-06-2016 10:35 AM
  4. E Padilla's Avatar
    I like to prep for a contingency plan so I contacted Verizon about this and they told me they were aware of it, and that it was very unfortunate and they wanted me to have a safe phone... So they extended the return policy 45 days. I asked if the corporate store I go to was aware of this, and they said yes.

    I messaged the manager of the corporate store and he confirmed the same for me and told me when and if I decided on a phone to let him know and he'd hold it for me and to bring back the phone exchange style with all accessories and cases.

    Not sure if I'm gonna do it, but it's nice to know it's there and I don't have to grumble about being outside my 14 day return period.
    I bought my phone at Best Buy for an AT&T Note 7. I don't know if its ATT or Best Buy I would need to call about extending my return period. Not that I'm planning to return it but its nice to have the options.
    10-06-2016 10:35 AM
  5. D13H4RD2L1V3's Avatar
    Not much different than the iPhone 7 battery:
    Attachment 241587
    In terms of physical size, maybe.

    But the Note stores way more juice in that space.
    10-06-2016 10:36 AM
  6. rushmore's Avatar
    Actually, that video makes a whole lot of sense.

    See, the approximate size of the battery in the Note 7 physically is roughly the area highlighted by the red rectangle on mine.
    Attachment 241586

    3500mAh is actually a lot of power stored in that cavity.
    I think folks might have continued to misinterpret the comment on "pressure" with battery finding with Samsung. The pressure is not packing extra juice in, but the application of sealing the anode, insulation and cathode layers together. No magical method to pressure the layers from a chemical composition standpoint. It is the quality and consistency of build that matters

    If there is a method, I want to let my previous employer Exide know and get a cut of the tech
    10-06-2016 10:38 AM
  7. rushmore's Avatar
    In terms of physical size, maybe.

    But the Note stores way more juice in that space.
    Respectfully, not sure how they can. Physics would get in the way.
    10-06-2016 10:42 AM
  8. dstrauss's Avatar
    I like to prep for a contingency plan so I contacted Verizon about this and they told me they were aware of it, and that it was very unfortunate and they wanted me to have a safe phone... So they extended the return policy 45 days. I asked if the corporate store I go to was aware of this, and they said yes.

    I messaged the manager of the corporate store and he confirmed the same for me and told me when and if I decided on a phone to let him know and he'd hold it for me and to bring back the phone exchange style with all accessories and cases.

    Not sure if I'm gonna do it, but it's nice to know it's there and I don't have to grumble about being outside my 14 day return period.
    My apologies for not seeing this sooner - that's a stand-up response by Verizon and I apologize for my broad-brush "don't trust the carriers" comment. Frankly, it was based on my AT&T experience with a replacement Note 7. When I went to pick it up at a corporate store, I was aware of existing battery complaints about low capacity/overheating, so I asked if I have 14 day - ABSOLUTELY NOT - if you take it, you deal with Samsung on a warranty claim for any issue, unless there is another FEDERAL recall. Even a Samsung recall would be between me and Samsung - a total "we're washing our hands of this device" so I left without the replacement and am waiting on an iPhone 7+.
    10-06-2016 10:47 AM
  9. geraldem's Avatar
    Got mine from BB as well. Please post an update if you make any progress with them. thanks
    10-06-2016 10:48 AM
  10. MizWylie's Avatar
    My apologies for not seeing this sooner - that's a stand-up response by Verizon and I apologize for my broad-brush "don't trust the carriers" comment. Frankly, it was based on my AT&T experience with a replacement Note 7. When I went to pick it up at a corporate store, I was aware of existing battery complaints about low capacity/overheating, so I asked if I have 14 day - ABSOLUTELY NOT - if you take it, you deal with Samsung on a warranty claim for any issue, unless there is another FEDERAL recall. Even a Samsung recall would be between me and Samsung - a total "we're washing our hands of this device" so I left without the replacement and am waiting on an iPhone 7+.
    No big deal.

    I might take advantage of it. Hopefully no issues come up.

    I was discussing with a friend about "throw away" phones like the iPhone SE and the Moto Z Play. One is 449 and one is 408 and on a DPP I can pay it off by the time the holidays roll around and the carrier deals come out again.

    I love Samsung, and will probably come back around for the Note 8. I'm just done with the hoopla for now, and am going to downgrade to upgrade again this winter.
    10-06-2016 10:54 AM
  11. turb0wned's Avatar
    I gave up now. I loved the Note 7, it was the best phone I've own and my first Note series but I can't take it anymore. Im an elite member at best buy and since I paid outright and used my best buy credit card to buy it, I had 30 days to return it. No way I can pass that up, this phones value will drop like no other. The Note 7 is forever tainted. Ordered the iPhone 7 plus since theres nothing else I'm interested in at all on the Android side.
    10-06-2016 10:56 AM
  12. ajb1965's Avatar
    My apologies for not seeing this sooner - that's a stand-up response by Verizon and I apologize for my broad-brush "don't trust the carriers" comment. Frankly, it was based on my AT&T experience with a replacement Note 7. When I went to pick it up at a corporate store, I was aware of existing battery complaints about low capacity/overheating, so I asked if I have 14 day - ABSOLUTELY NOT - if you take it, you deal with Samsung on a warranty claim for any issue, unless there is another FEDERAL recall. Even a Samsung recall would be between me and Samsung - a total "we're washing our hands of this device" so I left without the replacement and am waiting on an iPhone 7+.
    Wow that's hard core. I was very please with how T-Mobile handled my replacement. I had the full 14 day return window, and when I took them up on it a week later and returned the replacement, I wasn't even charged a restocking fee for it. Say what you will about their coverage, but they have always put customers #1 in my experiences with them.
    10-06-2016 10:58 AM
  13. trucksmoveamerica#AC's Avatar
    The question is are the odds of Note 7 catching fire considerably higher than the odds of other phones catching fire. At this point I would say yes. And in manufacturing that points to a issue with some part of the device. It may not even be the battery. It could be something in the way they have the battery installed, it could be the weather sealing causes a build up of gases, ...
    I've been saying the water proofing could be causing this, not letting the gasses vent out. The fires have been more frequent since the waterproofing, the new iPhone even had one burn, the s7 series have had fires.

    http://www.androidguys.com/2016/09/0...-fire-as-well/
    rushmore likes this.
    10-06-2016 10:59 AM
  14. tk-093's Avatar
    I am going with Ip7 + & i am not a fan of the complacent zombie company either that does barely any changes but at least i get software updates fast. I will not pay 850+ for a Pixel phone up front when i switch phones every year.
    If you plan on getting a new phone next year, going with the iPhone 7+ now is the right call. Get a nice case for it so it stays as free as possible from dings and by the time the Note 8 comes out you'll get a pretty amazing resale value from the iPhone.
    10-06-2016 11:16 AM
  15. LeoRex's Avatar
    unless theres a story that comes out within the next few hours that makes me be calm with the situation it will be sad to see the beastly bezel less note 7 get returned.
    Personally, I think you'd be making a mistake. Let's put the pre-recall issues aside and look at things in a vacuum for the time being and look at a hypothetical.... Had that recall never had happened... and we were sitting here talking about a single, well publicized incident where a Note 7 started smoking on a flight, would you be concerned? I certainly wouldn't. LiPo powered devices fail on a pretty regular basis... like that iPhone 6S+ that went critical in a classroom a couple of days ago.

    As I mentioned earlier, unless we see a whole barrage of stories of Note 7 battery failures come rolling in, like we did in August... and that happened quickly.... I am not going to overreact. Go back and look at the threads during the recall, I -along with other mods- were in front making sure that people realized the gravity of the situation and that they should turn off their phones and tuck them away until the replacements come. As of this moment, we are still looking at a single incident...

    And there will be another. Another Note 7 will fail... and a S7, and a G5 or Nexus 6P... as long as phones use this battery technology, that technology will betray us from time to time. But if this single incident stays a single incident... I wouldn't abandon the thing.
    10-06-2016 11:22 AM
  16. Jeyaruk JJ's Avatar
    I recently bought an s7 edge recently and was going to return it after I heard raving reviews about the replaced note 7. Now this plane incident happened. Any advice for me I have 8 more days to return the s7 edge. I really want the note 7 sounds like an awesome phone should I just take my chances and buy the note 7 if it explodes oh well I have warranty? Or should I keep the s7 edge?
    10-06-2016 11:25 AM
  17. LeoRex's Avatar
    I recently bought an s7 edge recently and was going to return it after I heard raving reviews about the replaced note 7. Now this plane incident happened. Any advice for me I have 8 more days to return the s7 edge. I really want the note 7 sounds like an awesome phone should I just take my chances and buy the note 7 if it explodes oh well I have warranty? Or should I keep the s7 edge?
    Samsung Galaxy S7 Edge Catches On Fire in the Philippines | Androidheadlines.com

    Just sayin'

    this happens, people.... it is just that there was a manufacturing defect that caused it to happen several orders of magnitude more often...
    rsmin and robertopod1968 like this.
    10-06-2016 11:30 AM
  18. bohwat's Avatar
    WMD people, warned ya
    billykac likes this.
    10-06-2016 11:38 AM
  19. dstrauss's Avatar
    ...I was discussing with a friend about "throw away" phones like the iPhone SE and the Moto Z Play. One is 449 and one is 408 and on a DPP I can pay it off by the time the holidays roll around and the carrier deals come out again.
    Have you ever looked into the ZTE Axon 7 - Jason Perlow at ZDNet had a great write up about the quality and it is a $399 buy?


    Personally, I think you'd be making a mistake....
    LeoRex - your thoughts are logical and well taken, but they fail to factor in one key ingredient - timelines for returns.

    None of the examples that you and others cite of LiPo battery fries involves multiple events in the same model; they are random and can easily be ascribed to the general risk of these batteries. This is now a case of multiple incidents with the same model. If you are on a time clock to return the Note 7, and you don't act, you could be stuck long term with an extremely depreciating asset. Worse yet, what if the FAA or even individual airlines choose to restrict, or even worse ban, the Note 7...

    If you return it timely, and Samsung, the airlines, and the FEDS truly gives us the "all clear" signal, you could buy it again. But if you miss your return window, you may have an $850-900 device for eternity.
    10-06-2016 11:46 AM
  20. nizmoz's Avatar
    I just got my Note 7 last week on Thursday. Should I take it back? I love the phone but if AT&T isn't going to be nice about returning it when the recall happens and if I am past 14 days, not sure I want to chane that. I took back an iPhone 7 plus because of issues with it.
    10-06-2016 11:52 AM
  21. mvsmith's Avatar
    I saw this on the local Texas news last night. It's pretty bad they even said that the IMEI number "provided by the pictures" showed a new replacement unit on Samsung's website. Afterwards they announced that all galaxy note 7's had to be powered off. Some of the airline's were just saying s7's or galaxy phones. They were physically checking the phones before boarding too as a result of that one flight.

    More dejavu waiting on Samsung and the CPSC to announce something (hopefully good).
    10-06-2016 12:09 PM
  22. ogio's Avatar
    if airlines ban this phone, then what? lol
    i love this phone, but what else comes close? no apples for me.
    10-06-2016 12:13 PM
  23. tunic330's Avatar
    Ouch(!), this must hurt for Samsung. Too bad it doesn't just affect them. Hopefully there will be an end to this issue.
    10-06-2016 12:16 PM
  24. zipro's Avatar
    If they're permanently banned on airplanes, that would be it for me - I routinely travel for work :-(
    jerrykur likes this.
    10-06-2016 12:17 PM
  25. mvsmith's Avatar
    if airlines ban this phone, then what? lol
    i love this phone, but what else comes close? no apples for me.
    Aside from the stylus the Axon 7 comes semi close. Has the built in dac at least and super AMOLED. Sound is amazing it's getting nougat and daydream. My friend has it and he loves it. They fixed the reception issue too. Technically the Huawei 8 looks nice too just haven't used it.

    The pixel phones don't look bad and have daydream. LifeProof is making a waterproof case too. Both have quick charge (ZTE has QC 3.0) but neither have wireless charging. I've gotten so used to my fast wireless charger on N7 I love it.

    My return window is out the window so I'm in it for the long haul exploding or not. And yeah I'm going on a cruise in January so I hope this is an isolated case and debunked.
    10-06-2016 12:18 PM
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