10-08-2016 11:00 PM
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  1. kadinldg's Avatar
    I for one find it odd that the carriers are more than happy to take the phone back now after the CPSC has approved the replacement devices as safe but didn't want to take them back when the phone was initially under a recall by the CPSC.

    It tells me
    1) They found they can make more money from Samsung returning the phones or
    2) They are just sick of dealing with this phone.
    10-07-2016 03:43 PM
  2. donm527's Avatar
    It's number 2

    I for one find it odd that the carriers are more than happy to take the phone back now after the CPSC has approved the replacement devices as safe but didn't want to take them back when the phone was initially under a recall by the CPSC.

    It tells me
    1) They found they can make more money from Samsung returning the phones or
    2) They are just sick of dealing with this phone.
    10-07-2016 03:59 PM
  3. torbach1's Avatar
    Here's the link to the article about all 4 carriers. I didn't post about it, but googled and found it: All four big US carriers are letting customers exchange replacement Note 7 - The Verge

    I love my Note 7. It's the best phone I've ever had. But I am getting more and more concerned about what happens in terms of restrictions on it's use on planes, trains/subway, etc even if it's just because of perception. The question is right now, what to replace it with. I've had the S7 Edge, and its nice, but it's not in the same league, and the one I got as a temporary replacement for my Note overheated to the point of being uncomfortably hot. T-Mobile doesn't sell the HTC 10 any more. The LG V20 isn't out yet. In other words, either I use a backup phone, and wait for the Pixel XL or LG V20, or what?
    dsignori likes this.
    10-07-2016 04:09 PM
  4. turb0wned's Avatar
    Here's the link to the article about all 4 carriers. I didn't post about it, but googled and found it: All four big US carriers are letting customers exchange replacement Note 7 - The Verge

    I love my Note 7. It's the best phone I've ever had. But I am getting more and more concerned about what happens in terms of restrictions on it's use on planes, trains/subway, etc even if it's just because of perception. The question is right now, what to replace it with. I've had the S7 Edge, and its nice, but it's not in the same league, and the one I got as a temporary replacement for my Note overheated to the point of being uncomfortably hot. T-Mobile doesn't sell the HTC 10 any more. The LG V20 isn't out yet. In other words, either I use a backup phone, and wait for the Pixel XL or LG V20, or what?
    iPhone 7 Plus is the only other phone worth it for me. What a mess Samsung. This will hurt them... A lot. They could have been fine the first time but now, don't think so. It will take them sometime to rebound. They need to have some very good marketing about how they are going to change things.
    10-07-2016 04:18 PM
  5. cardboard60's Avatar
    Carriers are sick of the phone.
    The carriers ate sick of people poking at them..carriers couldn't give you what they couldn't get.
    But some customers went to people , yhst hadnt been informed on what to do.
    This shoulda been expected with so many people in a panic.
    Both Best But, and At&t was super nice to me.
    Both said they would swap my phones.
    10-07-2016 04:19 PM
  6. Jeyaruk JJ's Avatar
    Here's the link to the article about all 4 carriers. I didn't post about it, but googled and found it: All four big US carriers are letting customers exchange replacement Note 7 - The Verge

    I love my Note 7. It's the best phone I've ever had. But I am getting more and more concerned about what happens in terms of restrictions on it's use on planes, trains/subway, etc even if it's just because of perception. The question is right now, what to replace it with. I've had the S7 Edge, and its nice, but it's not in the same league, and the one I got as a temporary replacement for my Note overheated to the point of being uncomfortably hot. T-Mobile doesn't sell the HTC 10 any more. The LG V20 isn't out yet. In other words, either I use a backup phone, and wait for the Pixel XL or LG V20, or what?
    Just out of curiousity why do you say the s7 edge isn't in the same league? It is basically the best phone of 2016 right now because of the note 7 issues.
    10-07-2016 04:20 PM
  7. torbach1's Avatar
    Just out of curiousity why do you say the s7 edge isn't in the same league? It is basically the best phone of 2016 right now because of the note 7 issues.
    It is a great phone. I got one the day it came out - the T-Mobile one, and it worked well for me, although there were still many people who complained about overheating, lag, etc. that didn't happen in my case. But when the recall happened, I returned the Note 7, and got an unlocked S7 Edge Olympic Edition on sale at Best Buy. That one had tons of problems not least of which was overheating to the point where I could barely hold the phone after a long drive using Waze. So perhaps it is a viable option, but I'm not as excited about it as I was before.
    7AndTRT likes this.
    10-07-2016 04:29 PM
  8. donm527's Avatar
    U.S. carriers backing away from the Galaxy Note 7, offering refunds and exchanges | Android Central

    Where are you getting your information from? Please give me a link!!! Some of you guys take something and run with it! Fear is all over this forum!
    10-07-2016 04:46 PM
  9. Preach2k's Avatar
    There will be a restocking fee to those that return theirs.
    Averix likes this.
    10-07-2016 04:50 PM
  10. ddown54's Avatar
    Returned 2 one in Michigan daughter in Texas no restocking fees
    10-07-2016 04:56 PM
  11. ddown54's Avatar
    Returned 2 one in Michigan daughter in Texas no restocking fees. Not sure why double post?
    10-07-2016 04:57 PM
  12. anon(782252)'s Avatar
    Returned 2 one in Michigan daughter in Texas no restocking fees
    Carrier?
    10-07-2016 04:58 PM
  13. ddown54's Avatar
    ATT
    10-07-2016 04:58 PM
  14. nizmoz's Avatar
    There will be a restocking fee to those that return theirs.
    They cant do that for this issue. I'll fight the.m on it.
    10-07-2016 04:59 PM
  15. rushmore's Avatar
    Just out of curiousity why do you say the s7 edge isn't in the same league? It is basically the best phone of 2016 right now because of the note 7 issues.
    Half the storage

    Smaller display

    More pronounced curve

    No hardware scaling to FHD (huge for battery life and still looks great)

    Not as good low light camera results

    Seem IMO pretty good reasons 7E not in same league as Note 7.
    10-07-2016 05:04 PM
  16. Jeyaruk JJ's Avatar
    Half the storage

    Smaller display

    More pronounced curve

    No hardware scaling to FHD (huge for battery life and still looks great)

    Not as good low light camera results

    Seem IMO pretty good reasons 7E not in same league as Note 7.
    Expandable storage up to 200 gb.
    Only a smaller display by 0.2 inches
    Don't understand what you mean by more pronounced curve.
    Who cares about the camera in low light.
    10-07-2016 05:09 PM
  17. al3azim's Avatar
    While the whole issue is somewhat concerning especially after the initial recall, I think it makes sense to wait and see what the findings are. I am sure we will be hearing on this really soon and I don't think they will be making excuses if the phone does have a defect. Samsung cannot afford to play more games considering the position they are in. They need to make it right but there is not point jumping to conclusions really until we know the facts and as of now, we don't have enough to go on.

    I do understand though however if people feel unsafe with the phone around them, then I am glad the carriers are offering a solution for now to ease those concerns. For now I will wait a few days and see what the testing results and just be careful with the device as I am with all other devices (tablets, laptops -- hey are all prone to some sort hazard if not treated right).
    Preach2k likes this.
    10-07-2016 05:13 PM
  18. felloffthetruck's Avatar
    Returned 2 one in Michigan daughter in Texas no restocking fees
    Are these the replacements you are talking about?
    10-07-2016 05:17 PM
  19. ddown54's Avatar
    Yes they were replacement phones only took 1 call to Customer Service in Store taken care of.
    10-07-2016 05:21 PM
  20. Preach2k's Avatar
    They cant do that for this issue. I'll fight the.m on it.
    What issue! Some of you guys are scared about Nothing! How if there is no recall?
    10-07-2016 05:34 PM
  21. wookiee2cu's Avatar
    They cant do that for this issue. I'll fight the.m on it.
    Since there is no official recall for the replacement Note 7's, they can charge a restocking fee for the return. It may be at the discretion of the store whether they charge it or not though.
    10-07-2016 05:34 PM
  22. Turbo Brian's Avatar
    Since there is no official recall for the replacement Note 7's, they can charge a restocking fee for the return. It may be at the discretion of the store whether they charge it or not though.
    Tmo is waiving the fee per their press release https://newsroom.t-mobile.com/news-a...te7-update.htm
    10-07-2016 05:48 PM
  23. dadsterflip's Avatar
    Instead of crying or being dramatic about the situation. You guys got the option to exchange it now? Why moan about it when you can move on and go to that new phone thread section and go dramatic there about the new issues your new phone has? Instead of what Samsung is going to do or what carriers are going to do. Just curious why moan and stay? I am staying either way. 1 fire is not gonna scare me. There are ALOT more things out there that can kill.
    James Rogers2 likes this.
    10-07-2016 06:02 PM
  24. felloffthetruck's Avatar
    Yes they were replacement phones only took 1 call to Customer Service in Store taken care of.
    What phones did you exchange for?
    10-07-2016 06:05 PM
  25. ddown54's Avatar
    Having been a customer for over 10 years and having 3 phones in three months because of these recalls is not my fault as a long time customer I just reminded ATT of this. I went with iPhone 6S plus because I'm not convinced this newer lithium ion technology is down pat with anyone yet. Thinner phones, Higher capacity batteries, rapid charging, flexing cases all are a recipe for bad things happening. Example the I phone 7s that were damaged in shipment and had thermal damage. I think the technology has to catch up with durability and safety first with these new products.
    10-07-2016 06:06 PM
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