Did you actually read the story you linked? It references worldwide instances of "false" reports. Among those are instances where Samsung couldn't contact the customer. Exactly how is that to be assumed it's a false report? Samsung only definitively declared 12 devices as not exploding.
At the time of the official recall -- not Samsung's half-***, poorly thought out, ill-informed attempt at a recall -- the CPSC cited 92 confirmed battery fires/explosions. (That would be amongst US customers only) Reports continued to come in after the CPSC requested and effected an official recall. Samsung's own numbers said that of the 2.5 million sold and shipped worldwide, there **MAY** be as many as a 1000 defective phones. Think about that: 1000+ defective phones. Should they have waited until someone was severely hurt by an exploding battery? Or maybe for the first fatality? It's bad enough they took too long for an official recall. They should thank their lucky stars that there were no fatalities.
Again, it boggles my mind that people go out of their way to protect multi-billion companies. It's as if they're on their payroll. Samsung ain't worrying about y'all. Just its bottomline. Which often includes minimizing its expenses, even at the expense of consumers until they have absolutely no other choice.