10-08-2016 11:00 PM
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  1. rushmore's Avatar
    I think a second recall is a waste of time. It would all but kill the already low consumer confidence in the device. If the airplane device turns out to have been a fluke they can still salvage the 7. I could see carriers dropping it or demoting it to online sales only etc. If there's no longer a demand, they won't stock it in stores, but some online and global sales are better than writing it off.

    That being said, if it's another defect then they should just throw in the towel on this one.

    Seems the Note 7 is at best destined for Samsung online sales and maybe Best Buy and Verizon, if Samsung compensates.

    Carriers generally are not going to bother at this point, barring this turns into Plane Guy. Best Buy and Verizon are only mentioned since both seem to leverage Samsung against an over dominating, accessory controlling Apple. Retail makes more money off accessories and warranties.

    Samsung is better for their margins than Apple. Hard to let go of that.
    10-08-2016 07:02 AM
  2. chuco35's Avatar
    Too soon to say, depends on if the device in the plane was faulty or damaged from use. Purely speculative until then.
    The only question is whether it was a replacement device with the green battery icon. The owner says it was indeed a replacement device. That's almost enough evidence for me. Why would she lie? Besides all the carrier would need is her phone number and they would know in an instant whether the client had participated in the recall yet. Granted that inspecting the original device is critical, it still seems to me that if the carrier's records show the customer was likely carrying a first batch phone, Samsung would have announced it immediately.

    It looks bad, with no way out for Samsung.
    10-08-2016 11:18 AM
  3. Amele's Avatar
    The investigation is important. Was the phone damaged beforehand? Was the charging apparatus faulty? Was it put under some unusual pressure? Was the problem in the battery or did it originate elsewhere? How many replacement units are out there and have there been so far one or maybe two if the weird Chinese report (hello, Taiwan is not China) is accurate, incidents out of say 500,000? Apple has had that many problems and so have several other companies. I am not trying to whitewash this, I just don't get the rush to make judgements based on so few facts. That is why both Samsung the US consumer group want to investigate. Facts, please.
    jamesrick80 likes this.
    10-08-2016 11:58 AM
  4. recDNA's Avatar
    Likely.
    And this one will send N7 to shredders
    10-08-2016 12:01 PM
  5. recDNA's Avatar
    The investigation is important. Was the phone damaged beforehand? Was the charging apparatus faulty? Was it put under some unusual pressure? Was the problem in the battery or did it originate elsewhere? How many replacement units are out there and have there been so far one or maybe two if the weird Chinese report (hello, Taiwan is not China) is accurate, incidents out of say 500,000? Apple has had that many problems and so have several other companies. I am not trying to whitewash this, I just don't get the rush to make judgements based on so few facts. That is why both Samsung the US consumer group want to investigate. Facts, please.
    Unusual pressure? Like tight rear pockets every other phone withstands? Time to face reality. This is not a conspiracy of Apple terrorists
    10-08-2016 12:03 PM
  6. recDNA's Avatar
    Best case scenario for me is half price sale on Note 7 and take your chances. I'd use another phone for flying. There is no other phone even close to Note 7...maybe Note 5 is closest but not enough on board storage. I actually prefer on board to sd card but have to have 128gb+
    10-08-2016 12:06 PM
  7. chuco35's Avatar
    The investigation is important. Was the phone damaged beforehand? Was the charging apparatus faulty? Was it put under some unusual pressure? Was the problem in the battery or did it originate elsewhere? How many replacement units are out there and have there been so far one or maybe two if the weird Chinese report (hello, Taiwan is not China) is accurate, incidents out of say 500,000? Apple has had that many problems and so have several other companies. I am not trying to whitewash this, I just don't get the rush to make judgements based on so few facts. That is why both Samsung the US consumer group want to investigate. Facts, please.
    All very good points, but will Southwest Airlines buy it when I board their flight this afternoon.

    It's damning that the owner claims it was a replacement device. Why would she lie? I shouldn't have to worry that damaging my phone or using knock-off charging cords may turn my phone into an incendiary device. It's a safety issue. What if I'm on a congested freeway driving at speed when it happens?
    10-08-2016 12:10 PM
  8. chyeo1979's Avatar
    Maybe not full recall like the first, but allows anyone who wants to, a refund. And stop sale of Note 7 totally.
    10-08-2016 12:41 PM
  9. jamesrick80's Avatar
    All very good points, but will Southwest Airlines buy it when I board their flight this afternoon.

    It's damning that the owner claims it was a replacement device. Why would she lie? I shouldn't have to worry that damaging my phone or using knock-off charging cords may turn my phone into an incendiary device. It's a safety issue. What if I'm on a congested freeway driving at speed when it happens?
    The overall point is one incident should not make a company make rash decisions before knowing what occurred. Impatience will get you no where...,,,
    LeoRex likes this.
    10-08-2016 12:46 PM
  10. Blues Fan's Avatar
    Samsung telling customers they need a 920$ hold to exchange it is preposterous! Like the explosive device is worth anything... :/
    Hey, I'm still waiting to get 700 something bucks back from Tmobile even though I only own the Edge now!
    10-08-2016 12:52 PM
  11. LeoRex's Avatar
    The overall point is one incident should not make a company make rash decisions before knowing what occurred. Impatience will get you no where...,,,
    I agree... If this is a case of being an isolated incident, then are we going to have recall talk of every other phone that fails? An iPhone 6S+ failed in since kids pocket when he was in school last week...

    If the CPSC investigated that case (which I can only assume they did) and then come to the same conclusion with the SW Note 7, what now?

    If I were every other OEM, I'd be extremely troubled here. Samsung's getting killed because of this. What happens the next time a phone from another OEM goes up? Will they have to deal with the same hysterics?
    10-08-2016 12:58 PM
  12. rexb's Avatar
    Please God no. I've waited for the Note 7 since the S7Edge came out. I thought to myself since my S7Edge performed so well that I'd definitely get the new Note. (Had Note Edge and got S7Edge temporarily while waiting for the next Note phone). I even paid extra on my Jump just to get the Note 7. Getting the replacement unit was a big inconvenience and now that I finally got my black Note 7, I hear news about another issue. I really love my Note 7 and use the sPen a lot for work.

    But last night after reading the news I couldn't sleep well and was worried about my Note 7 catching fire putting my family in danger. One thing I noticed, the owner of the Note 7 that caught fire on the plane got his replacement on Sept 21st and caught fire approximately 2 weeks (Oct 5 ?), sounds like about the same time the first batch of Note 7 that started to have batteries catching fire. So you may have a perfectly working Note 7 for a couple of weeks then battery issue starts surfacing.. Like a ticking time bomb. I hope it's not the case as I wouldn't know what to replace my phone with.

    Worse comes to worst, I expect Samsung to refund me the cost and get a replacement unit Note 5 for free. I won't accept any other phone without an sPen.
    10-08-2016 01:40 PM
  13. jamesrick80's Avatar
    Imo, next week is the week of reckoning...if people replacements start having issues it will show it's true effects sometimes next week....
    Amele likes this.
    10-08-2016 04:07 PM
  14. enforcer60's Avatar
    There's nothing wrong with the Note 7 hardware.

    Why dosent Samsung just modify the battery?
    10-08-2016 04:14 PM
  15. naturecannon's Avatar
    For a 3rd time?
    jordans0nly likes this.
    10-08-2016 04:23 PM
  16. Chuckcell's Avatar
    Soldered in?
    Or maybe that battery _and_ that charging system?
    10-08-2016 04:24 PM
  17. NotAnAppleGuy's Avatar
    FYI, I'm typing this message on my original N7 that I got on day 1. The replacement arrived 2 days ago. Phone has never overheated during charging nor ever got warm. Gotta show me more than 35 splodey phones vs 2 million sold. Sorry, stats don't lie...
    PraetorianGuard14 and EMGSM like this.
    10-08-2016 04:25 PM
  18. Teamjones's Avatar
    I wonder if she cause unnecessary strees on it by having it in her back pocket. You know she was sitting on it too...stress bending it.
    10-08-2016 04:26 PM
  19. PraetorianGuard14's Avatar
    Very unlikely,
    10-08-2016 04:26 PM
  20. enforcer60's Avatar
    The jury is still out with these latest reports, but even if it is a 2:2,000,000 phone fail I don't see a recall is necessary.

    At the end of the day the battery has been the issue... certainly change it for the Note 8
    10-08-2016 04:28 PM
  21. Paravoz's Avatar
    They should recall the note 7 and stop all the sales and release a refresh and call it Note 6 how it should've been or Note Revive
    10-08-2016 04:40 PM
  22. dadsterflip's Avatar
    They should recall the note 7 and stop all the sales and release a refresh and call it Note 6 how it should've been or Note Revive
    Glad your a business man. Very realistic expectation.
    10-08-2016 05:11 PM
  23. Jad Morffier's Avatar
    They should recall the note 7 and stop all the sales and release a refresh and call it Note 6 how it should've been or Note Revive
    HAHA good call.
    10-08-2016 05:12 PM
  24. recDNA's Avatar
    Glad your a business man. Very realistic expectation.
    Their alternative is to shred them all.
    jordans0nly likes this.
    10-08-2016 05:13 PM
  25. ibcop's Avatar
    I agree... If this is a case of being an isolated incident, then are we going to have recall talk of every other phone that fails? An iPhone 6S+ failed in since kids pocket when he was in school last week...

    If the CPSC investigated that case (which I can only assume they did) and then come to the same conclusion with the SW Note 7, what now?

    If I were every other OEM, I'd be extremely troubled here. Samsung's getting killed because of this. What happens the next time a phone from another OEM goes up? Will they have to deal with the same hysterics?
    Samsung is under the microscope as they had a recall - they supposedly fixed (we will see) the battery and now this replacement device does basically the same thing the recall was to fix. You don't hear about the other issues with Apple, etc because they didn't have a recall. Given all the media attention, you can bet the next device that has issues will be smeared all over.

    Now if this turns out to be a replacement device that caught fire, Samsung has to fix it and with a quickness.
    10-08-2016 05:30 PM
72 123

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