This isn't the first phone to catch fire. I think samsung has it under control. Let's get the facts about the phone on the plane before we react
Samsung has had little, if any, control over this recent situation, unfortunately. During the first recall, Samsung tried too much to minimize the situation, and they didn't move fast enough to resolve issues. Their communication was really slow also, to the point carriers were out of the loop and being chewed out by some people, until the CPSC stepped in.
I do agree that all the facts should be available before judgment is made. But now carriers have made the first move in anticipation of the backlash from worried folks, and in case there is another recall. Carriers are taking some risk taking these phones back before Samsung even reacts, but their reputations will grow because of this. Kudos to carriers for stepping up and at least offering exchanges and/or refunds.