10-11-2016 01:38 AM
47 12
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  1. sparkomatic's Avatar
    Requires manager override if you are beyond 14 days.
    Yep, that's what they had to do. I'm back to iOS. Sadly, the Note 7 was an awesome device and I used the Galaxy S7 as a loaner. I just didn't like the OS that was loaded on the GS7. The little extras on the Note were great! No other AT&T Android phone offered was interesting to me. And, I came from iOS so it was simple to go back.

    We'll see what happens in the future. Definitely would consider going back to Android in the future. iOS was a little stale for me but it's the best option at the moment.
    justin1578 likes this.
    10-09-2016 02:38 PM
  2. ultravisitor's Avatar
    It’s official: AT&T is discontinuing sales of the Galaxy Note 7

    It’s official: AT&T is discontinuing sales of the Galaxy Note 7 - SamMobile
    Good luck with continued support on this phone to all the people keeping it because they're "not afraid". Don't complain later.
    10-09-2016 02:40 PM
  3. Gary02468's Avatar
    Is this better for you?

    AT&T is done with the Note 7 as another fire is reported in Virginia AT&T is done with the Note 7 as another fire is reported in Virginia | Android Central
    Not really. Why not link to the actual statement by AT&T?
    https://www.att.com/esupport/article...less/KM1122948

    As you can see, AT&T says this is not a stop-sell. It's described only as a temporary stop-exchange, pending results of the current investigation.
    10-09-2016 02:45 PM
  4. anon(782252)'s Avatar
    Not really. Why not link to the actual statement by AT&T?
    https://www.att.com/esupport/article...less/KM1122948

    As you can see, AT&T says this is not a stop-sell. It's described only as a temporary stop-exchange, pending results of the current investigation.
    And as you can see it's only not a stop sell because they were never selling them, only exchanging. You can't have a stop sell without actually selling them.
    10-09-2016 02:47 PM
  5. Dr Claw's Avatar
    I'd straight up quit AT&T for this.
    10-09-2016 02:49 PM
  6. nizmoz's Avatar
    You returned it or got an exchange?
    I think people's experiences will vary greatly with corporate stores.

    I'm also curious if you did a refund or an exchange.
    Returned for a refund.
    10-09-2016 02:57 PM
  7. Dubss's Avatar
    Is this better for you?

    AT&T is done with the Note 7 as another fire is reported in Virginia http://www.androidcentral.com/anothe...-fire-virginia
    There's nothing on there website that says you can't exchange the note
    10-09-2016 03:01 PM
  8. anon(782252)'s Avatar
    There's nothing on there website that says you can't exchange the note
    What?
    10-09-2016 03:02 PM
  9. Dubss's Avatar
    I just finished chatting with AT&T rep what they told me is they're not doing anymore exchange is it expired if you need to exchange your phone contactsl Samsung but they will be selling them in a week
    10-09-2016 03:10 PM
  10. Jean Sagarese's Avatar
    I went to a Corporate Store showed them all of the stories and still they said oh because we know you we will do a exchange, this was yesterday after lots of hemming and hawing so when I got the text to ask about the process I told them to get the information straight between the bosses and the workers
    10-09-2016 04:35 PM
  11. Todd Anthony1's Avatar
    Just left the ATT store. Able to return the replacement Note7 no questions asked, and able to put in the preorder for the V20.

    Sucks, but no other Android phone interests me at the moment. I liked the V10, but hated the battery life. This better be an improvement.
    Jona005 likes this.
    10-10-2016 12:21 PM
  12. Jona005's Avatar
    Just left the ATT store. Able to return the replacement Note7 no questions asked, and able to put in the preorder for the V20.

    Sucks, but no other Android phone interests me at the moment. I liked the V10, but hated the battery life. This better be an improvement.
    I did the same. I'm hopeful that I'll like this phone as much as when i tried it out.
    10-10-2016 12:29 PM
  13. Strong_Genetics's Avatar
    Will they offer a loaner phone as you wait for the V20 release???
    10-10-2016 12:38 PM
  14. Lobwedgephil's Avatar
    So will they accept just a return, or do you have to order another phone?
    10-10-2016 12:41 PM
  15. justin1578's Avatar
    Will they offer a loaner phone as you wait for the V20 release???
    No loaner this time, because you are not waiting for another Note 7.
    10-10-2016 01:12 PM
  16. justin1578's Avatar
    So will they accept just a return, or do you have to order another phone?
    Refunds are being given if you do not want to get another phone.
    Lobwedgephil likes this.
    10-10-2016 01:13 PM
  17. omgitselaine's Avatar
    Just left the ATT store. Able to return the replacement Note7 no questions asked, and able to put in the preorder for the V20.

    Sucks, but no other Android phone interests me at the moment. I liked the V10, but hated the battery life. This better be an improvement.
    I'll more than likely be right behind you walking into an AT&T store

    But I may wait until the V20 is released though I can easily just use my S6 Edge+ for now ??

    Awww I'll really miss making them GIFs
    10-10-2016 01:25 PM
  18. Strong_Genetics's Avatar
    Refunds are being given if you do not want to get another phone.
    I dont have a backup phone so i guess i will be waiting for the v20 to be released to make the switch
    10-10-2016 01:37 PM
  19. neutron's Avatar
    Refunds are being given if you do not want to get another phone.
    Unless there is another formal recall, the ATT store manager was not willing to let me out of my Next upgrade contract. Anyone else had any luck?
    10-10-2016 01:40 PM
  20. justin1578's Avatar
    Unless there is another formal recall, the ATT store manager was not willing to let me out of my Next upgrade contract. Anyone else had any luck?
    The information put out is a little murky because it is presented along with the original recall, but as I'm reading it you can do a refund and others have said they did. I'm going into the store tomorrow to refund mine and cancel the line. I don't want anything being sold right now.
    10-10-2016 02:08 PM
  21. calicocat2010's Avatar
    I've already switched out my SIM card from Note 7 to my Note 5. Ugh, guess I'll be going to the AT&T store sometime this week. I am not really interested in the rear fingerprint scanner, but everything else on the LG v20 seems tempting. If they do a Note 8, they need to take their sweet a** time no matter how long it takes. Samsung GET IT RIGHT or lose ALL your fan base, if you haven't already.
    10-10-2016 10:39 PM
  22. Jude526's Avatar
    Thanks for that info! Should I tell them to look anywhere in particular for that info in their system when I go? I'm going to a corporate store.
    Been on the news. They should allow you... Safety.
    I traded mine in with Verizon today
    10-11-2016 01:38 AM
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