10-14-2016 08:50 AM
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  1. pauldroidr2d2's Avatar
    You don't have to go into Verizon. Your account should be set back to upgrade status by now. Order a new phone and wait for Samsung to send you a box kit to ship the N7 back. Verizon stores are not taking back N7s... it's all being handled through Samsung

    Edit: Verizon has washed their hands and want not part of this second recall.
    Pretty smart of them to reset everyone's accounts for upgrade eligibility....
    That isn't what VZW told me this morning when I spoke to them.
    10-11-2016 03:31 PM
  2. tube517's Avatar
    Greed - rushed timelines.

    If a woman can make a baby in 9 months, 9 women can make a baby in a single month.

    Or so the tubes would have you believe.
    This.
    eshropshire likes this.
    10-11-2016 03:31 PM
  3. Strong_Genetics's Avatar
    Give it back. You will have no updates or support and if something breaks with the phone not even if u have insurance you won't be able to get it fixed. Not to mention the disabling
    lizardchest and Solitude1984 like this.
    10-11-2016 03:34 PM
  4. keepnitreel's Avatar
    That isn't what VZW told me this morning when I spoke to them.
    Verizon is in the process of sending text messages now. Saying to order online
    10-11-2016 03:35 PM
  5. PraetorianGuard14's Avatar
    My theories -

    1) Poor QA or technical labor at Samsung's battery factories. Poor conditions and employee treatment lead to inability to properly produce good batteries.

    2) Same as above, but conditions lead to disgruntled employees deliberately messing up production lines as a protest.

    3) Similar to the disgruntled employee theory, but this time the disgruntled employee is further up the Samsung food chain and premeditated an act of sabotage, or an "insider threat" developed due to espionage by a foreign government or another company.

    I highly doubt Samsung themselves made the same mistake twice. Something out of their control occurred. We just have to wait and see what exactly happened.
    sandra_17 likes this.
    10-11-2016 03:41 PM
  6. Moto0685's Avatar
    I trust them. I trust them because they've been making phones for a long time and 1 mistake doesn't change that. Some of you folks are ridiculous. I guess you are perfect in all that you do? Samsung produced an awesome phone, recalled it when they didn't have to, gave promotion after promotion with free crap, and is still recalling it again at the expense of unfortold losses. Apple never gives anything or.has any promotions, and has had similar battery issues, yet there is silence.
    when they did not have to, let's see enough lawsuites and fines from the government's for something that could catch fire placing lives in danger could have cost Samsung there entire corporation, saying they did this out of the good of there hearts is just plain ridiculous
    10-11-2016 03:42 PM
  7. mscjr's Avatar
    My theories -

    1) Poor QA or technical labor at Samsung's battery factories. Poor conditions and employee treatment lead to inability to properly produce good batteries.

    2) Same as above, but conditions lead to disgruntled employees deliberately messing up production lines as a protest.

    3) Similar to the disgruntled employee theory, but this time the disgruntled employee is further up the Samsung food chain and premeditated an act of sabotage, or an "insider threat" developed due to espionage by a foreign government or another company.

    I highly doubt Samsung themselves made the same mistake twice. Something out of their control occurred. We just have to wait and see what exactly happened.
    There are mechanisms in place to prevent this sort of thing from having an effect out of band with the supply chain.

    It's a fun thought experiment, but doesn't really hold up. But let's go down the rabbit hole, who benefits from this?
    10-11-2016 03:42 PM
  8. PraetorianGuard14's Avatar
    There are mechanisms in place to prevent this sort of thing from having an effect out of band with the supply chain.

    It's a fun thought experiment, but doesn't really hold up. But let's go down the rabbit hole, who benefits from this?
    Who benefits from this?

    1) Disgruntled employee causing chaos in Samsung.

    2) Insider threat providing information or chaos for another government/company

    3) Factory workers potentially getting what they want in the future - Better treatment, better conditions.

    Mechanisms are in place, but people are behind those mechanisms. It's easy to infiltrate and obstruct these types of things if you find the right person.
    10-11-2016 03:45 PM
  9. jbcatl's Avatar
    At the end of the day, stupidity. Proper management would have realized that size of the gamble they were taking to rush the phone to market.

    The poor judgement that led to the first recall was then compounded by their failing to properly assess the lasting damage of rushing a solution out and not properly determining the root cause of the failures.

    You can say hubris, greed, whatever, but greed over reason leads to stupidity, and that's what happened here.
    pauldroidr2d2 likes this.
    10-11-2016 03:45 PM
  10. jbcatl's Avatar
    Seriously? How about Samsung just bungled the release twice over?
    pauldroidr2d2 likes this.
    10-11-2016 03:46 PM
  11. PraetorianGuard14's Avatar
    Seriously? How about Samsung just bungled the release twice over?

    Would a multi-billion dollar company with highly trained and experienced engineers make the same mistake twice?

    I doubt it.
    10-11-2016 03:48 PM
  12. mscjr's Avatar
    Who benefits from this?

    1) Disgruntled employee causing chaos in Samsung.

    2) Insider threat providing information or chaos for another government/company

    3) Factory workers potentially getting what they want in the future - Better treatment, better conditions.

    Mechanisms are in place, but people are behind those mechanisms. It's easy to infiltrate and obstruct these types of things if you find the right person.
    1. Maybe - seems like a short-sighted approach, and why pick the Note 7, why not a more popular device?

    2. Samsungs a leaky bucket already - it would be more damaging to sever their relationship as a supplier with a larger entity. Batteries are already made in-house.

    3. Not going to happen - they'd price themselves out of the market. Would you pay $1500 for a Note 7?

    Would have required too much of an orchestrated effort for this to have been opportunistic - my bet's still on greed and rushed QA.
    10-11-2016 03:48 PM
  13. PraetorianGuard14's Avatar
    1. Maybe - seems like a short-sighted approach, and why pick the Note 7, why not a more popular device?

    2. Samsungs a leaky bucket already - it would be more damaging to sever their relationship as a supplier with a larger entity. Batteries are already made in-house.

    3. Not going to happen - they'd price themselves out of the market. Would you pay $1500 for a Note 7?

    Would have required too much of an orchestrated effort for this to have been opportunistic - my bet's still on greed and rushed QA.
    1) Note 7 was the latest and greatest Samsung device, easy choice if you want to cause chaos or harm to a company. It had a lot of hype and attention.

    2) Not sure what you are saying here. If a foreign government or company can cause disruption on a popular and important device, would they pass it up? See above.

    3) Sure, but they could see it differently.

    I'm just skeptical of Samsung making the same mistake twice. They had a lot riding on this. I doubt they half-assed it.
    Weils likes this.
    10-11-2016 03:52 PM
  14. Jude526's Avatar
    You don't have to go into Verizon. Your account should be set back to upgrade status by now. Order a new phone and wait for Samsung to send you a box kit to ship the N7 back. Verizon stores are not taking back N7s... it's all being handled through Samsung

    Edit: Verizon has washed their hands and want not part of this second recall.
    Pretty smart of them to reset everyone's accounts for upgrade eligibility....
    That's very strange I am in Arizona and was at my local corporate store yesterday. I traded in my replacement in store for the Note 5... you have been misinformed. As for upgrading eligibility I am unsure I am not changing devices anytime soon. I have not lost faith in Samsung. Will remain loyal to the brand
    Viscomi4444 likes this.
    10-11-2016 03:53 PM
  15. jbcatl's Avatar
    I don't. Samsung made a determination that batteries made in one factory were the issue. As it turned out, either all the batteries had flawed examples, or the fault lay elsewhere. Either way, they gambled (again) that it was a battery issue and lost.

    I think now they will stop and take the time to determine what the root cause was, which is what should have happened after the first recall, but I think they cut corners to try to salvage market share. This all occurred as the iPhone 7, Pixel and V20 were hitting or about to hit the market. Likely the time needed to properly address the issue might put new Note 7's out to November or later and they didn't want to do that. Now, the device is dead because of all of the poor decisions made.

    It was apparent they didn't understand crisis management when they didn't enlist the CPSC in the first recall until they had to.

    Would a multi-billion dollar company with highly trained and experienced engineers make the same mistake twice?

    I doubt it.
    ultravisitor likes this.
    10-11-2016 03:54 PM
  16. keepnitreel's Avatar
    That's very strange I am in Arizona and was at my local corporate store yesterday. I traded in my replacement in store for the Note 5... you have been misinformed. As for upgrading eligibility I am unsure I am not changing devices anytime soon. I have not lost faith in Samsung. Will remain loyal to the brand
    Free VZW Message: Samsung has announced that the Galaxy Note7 will no longer be sold for safety reasons. We strongly recommend that you power down and exchange your Note7 for another device of your choice. You can exchange your Samsung Galaxy Note7 at go.vzw.com/note7faq. Exchanging your Note7 online instead of visiting a Verizon store will be your most efficient way to get a new device.

    EDIT: I should said Verizon is sending the box not Samsung...
    It's all on the Verizon website
    10-11-2016 03:55 PM
  17. mscjr's Avatar
    1) Note 7 was the latest and greatest Samsung device, easy choice if you want to cause chaos or harm to a company. It had a lot of hype and attention.

    2) Not sure what you are saying here. If a foreign government or company can cause disruption on a popular and important device, would they pass it up? See above.

    3) Sure, but they could see it differently.

    I'm just skeptical of Samsung making the same mistake twice. They had a lot riding on this. I doubt they half-assed it.
    This line of thinking isn't following the path of least resistance.

    Consider for a moment that Samsung simply rushed production and cut corners in QC/QA to bring the phone to market faster. It was a gamble that didn't pay off.
    jbcatl and ultravisitor like this.
    10-11-2016 03:59 PM
  18. soldier45's Avatar
    They have already cut VR support with it it won't be long untill they start pushing out updates to force people into turning it in. I'm holding out till the 28th for the LG V20 reluctantly on AT&T. Will get me by until next Summer when I upgrade again.
    10-11-2016 04:12 PM
  19. Aquila's Avatar
    Moderator Note:

    Trolling - Do not post inflammatory, extraneous, or off-topic messages to provoke users into responding in a negative way. Calling another member a troll is also a form of trolling.

    Please keep discussion productive and on topic. Personal attacks, insults, taking threads off topic and other disruptive posting behaviors are not acceptable. If you do not like a post, please move on, or if you feel it violates the forum rules, please report it. At no point should members be calling each other out in posts.

    Thanks.
    skatergirl likes this.
    10-11-2016 04:32 PM
  20. allen476's Avatar
    Factory workers weren't behind this. If they were, the lot numbers would give it away. Samsung could have traced it back to the date/shift/factory as to what the batches were. Instead the bad batteries have been made by different companies at different times.

    From everything I have read so far, the batteries aren't to blame but are getting it none the less. They really need to look at the charging circuit and overload protections. Something tells me that the batteries are getting damaged from some type of runaway when charging and when the battery discharges, the damage causes a thermal runaway and thus a fire.
    msndrstood and redsman55 like this.
    10-11-2016 04:42 PM
  21. jfenton's Avatar
    XDA reports that they received an insulated box complete with a ceramic liner and gloves today to return their Note 7 directly from Samsung.(gloves are in case people are allergic to the ceramic liner fibers)
    They had to have known about this even before last weekend to pull this all together completed with specific printed instructions.
    That kind of fries my butt.
    10-11-2016 05:24 PM
  22. Viscomi4444's Avatar
    When? That kit was shipped out after the first recall
    keepnitreel likes this.
    10-11-2016 05:28 PM
  23. pauldroidr2d2's Avatar
    Would a multi-billion dollar company with highly trained and experienced engineers make the same mistake twice?

    I doubt it.
    Sure seems like they did given the current situation.
    10-11-2016 05:57 PM
  24. james702283's Avatar
    I'm so aggravated over this situation. It may be just a phone but after all the hours spent through the pre order prcess through getting the replacement, the fact I waited for this phone specifically to upgrade and there isn't a single other phone that suits my needs. My galaxy S5 was on its last leg, so now what am I supposed to do, shell out for a phone I don't even want? Not to mention the money wasted on the 6 tempered glass screen protectors I have, the wireless charging stand, two anker usb c battery packs, 3 cases, the SAMSUNG VR etc. All purchased on amazon and ebay so SOL there too. I feel like breaking something honestly.

    What happened to waiting for the CPSC to find out if the new batch were even defective? In this age of media sensationalism and social media outrage was this just a rush to judgement? We don't even know for a fact the new note 7's aren't safe. Not one of those stories has been verified. Samsung is stopping production yes but that very well could have nothing to do with whether the new batch is safe and more of a cutting their loss for their share holders to not inflict more damage to their brand, maybe with all these reports and knowing that most are false they realize that no matter what they do any more note 7 out will always have that stigma so they are cutting their losses on this device. Could it be possible that after the CPSC finishes their investigation and if they determine that they were in fact safe that those who still have Note 7's can keep them once they are cleared, just they wont be making any more?
    Weils, Viscomi4444 and sandra_17 like this.
    10-11-2016 06:26 PM
  25. Milt K's Avatar
    Just got off with Verizon. They voided my device payment plan, returned my my down payment, and told me to not return the phone to them either at the store or shipped.

    Anyway I went with a Black Onyx S7 to hold me over. I hate the excessive curve on the S7 Edge as it leads to too many accidental touches (the curve on the Note 7 was perfect...like everything else unfortunately). I'm fully invested in wireless chargers and need the SD card and Gear VR functionality as those were freebies . Figured I can upgrade to the Note 8 next year...if not the S8 Edge sooner but only if they make the curve similar to the Note 7!
    pauldroidr2d2 likes this.
    10-11-2016 06:26 PM
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