Stupidity or Incompetence?
What had lead to this dismal situation that Samsung is facing with the Note 7?
I personally lean towards the stupidity angle.
I have owned other Samsung products. TVs, refrigerators, and of course phones.
I started with the Note 2 and upgraded each year when the new models come out.
After this fiasco with the Note 7, I have lost all confidence and respect for Samsung.
I stopped buying their refrigerators because of problems on a brand new refrigerator that I had which was under warranty or was four months old and took a year to resolve.
Now this whole thing with the phones. Now I have to go into a VZW store again, less than a month after spending nearly 4 hours waiting for them to figure out how to process my replacement.
Samsung has not done right by its customers.
Between how they have handled a defective phone the various law suits that they have been found at fault in, how can we trust this company? I don't think that I can.