10-18-2016 09:51 PM
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  1. Morty2264's Avatar
    It's so disappointing that this had to happen... But Samsung is doing a great job in keeping afloat, IMO. I'm sure their next iteration of devices will be stellar, and all the negative media attention, etc. will be history soon enough.
    DroidBoi22 likes this.
    10-14-2016 06:57 PM
  2. g2manhou's Avatar
    I have a replacement device. It wasn't officially recalled until I was already in the middle of vacation in beautiful Cancun, Mexico.

    Got my official text that it has been recalled on Wednesday. Cool, I'll hold on to it, power down, bring it back to the US and exchange it.

    Found out this morning the FAA banned it completely. Airlines in Mexico ARE checking. SO, I cancelled a non-refundable yacht tour with an open bar to deal with this $850 disaster before my flight tomorrow morning.

    I've been on the phone with T-Mobile, and they're scrambling right now. No plan for this predicament.

    Before the FAA ban, I was planning on actually holding on to the phone and wait to exchange it for the LG V20! So now, I have to pick whatever is already released, or be *gasp* phone-less until it releases (not an option for me).

    What a sour situation...

    I'm going to demand Samsung reimburse me for all of my losses associated with this (yacht tour, accessories, etc.). Right now I don't know what I'm going to do. I don't even think I'll be able to get a loaner phone until the LG V20 launches...unless anyone here has an idea?
    10-14-2016 07:03 PM
  3. g2manhou's Avatar
    UPDATE on my situation. T-Mobile has called me and told me to back up my info, wipe the phone out (factory reset), and will allow me to abandon the device. They're going to wipe out the balance of the phone, and refund whatever I've paid into it.
    dstrauss, fwinst and jfenton like this.
    10-14-2016 07:11 PM
  4. TroyBoy30's Avatar
    Back in March an iPhone 6 caught on fire on a flight from Washington to Hawaii, they were 90 minutes out from landing. https://www.google.com/webhp?sourcei...%20to%20hawaii

    Iphone caught fire in a students pocket while in class just a few weeks back https://www.google.com/webhp?sourcei...e+in+classroom

    I think this may be the one you mentioned California woman's iPhone explodes, catches fire - Story

    another claim: Apple iPhone 6s catches on fire

    There were a few other I saw. Now by no means is it as widespread as the Note 7 incidents but just pointing out that this can happen to any phone. Seems like the biggest issue with the new iPhone's is the "touch disease" where the phone basically locks up. Happened to a co-worker this morning on his brand new iPhone 7, we had to google it and the only way to unlock it was holding power and volume down to force a reboot and it took a while to boot back up to where he could unlock the screen. Given this is a much easier fix but still annoying for a brand new phone.
    That's not tocuch disease. Touch desiease only affects the iPhone 6 and if it happens the phone is dead without repair

    iPhone 6 Plus 'Touch Disease': what is it and what can you do? - Business Insider
    10-14-2016 07:14 PM
  5. KrisYYC's Avatar
    UPDATE on my situation. T-Mobile has called me and told me to back up my info, wipe the phone out (factory reset), and will allow me to abandon the device. They're going to wipe out the balance of the phone, and refund whatever I've paid into it.
    As soon as I heard about the FAA travel ban the first thought in my head was what are people in your situation supposed to do? I'm glad to hear you have at least some kind of solution from T-mobile. I'm wondering about people from less generous carriers or who bought unlocked are going to do?
    10-14-2016 07:26 PM
  6. g2manhou's Avatar
    As soon as I heard about the FAA travel ban the first thought in my head was what are people in your situation supposed to do? I'm glad to hear you have at least some kind of solution from T-mobile. I'm wondering about people from less generous carriers or who bought unlocked are going to do?
    Here's where I get the sh** end of the stick: I was planning on holding on the the Note 7 until the LG V20 launches. I don't get that option anymore. I have to pick whatever is available and deal with it. Through Jump! program, you gotta pay at least half your phone off before they let you upgrade and wipe out the balance of the previous phone. UGH! So it's between S7 Edge or iPhone 7 Plus...and I hate both of them. This is very frustrating because not only will I have to downgrade, in my opinion, but the margin of the downgrade is significantly higher. So, the way I see it, I got ripped off for upgrading through the Jump program by getting the Note 7 to begin with.
    10-14-2016 08:10 PM
  7. codeda's Avatar
    Here's where I get the sh** end of the stick: I was planning on holding on the the Note 7 until the LG V20 launches. I don't get that option anymore. I have to pick whatever is available and deal with it. Through Jump! program, you gotta pay at least half your phone off before they let you upgrade and wipe out the balance of the previous phone. UGH! So it's between S7 Edge or iPhone 7 Plus...and I hate both of them. This is very frustrating because not only will I have to downgrade, in my opinion, but the margin of the downgrade is significantly higher. So, the way I see it, I got ripped off for upgrading through the Jump program by getting the Note 7 to begin with.
    Could always buy a cheapo phone until the v20 comes out. Bought unlocked not through T-Mobile. Always good to have a back up phone around.
    fwinst likes this.
    10-14-2016 08:14 PM
  8. g2manhou's Avatar
    Could always buy a cheapo phone until the v20 comes out. Bought unlocked not through T-Mobile. Always good to have a back up phone around.
    Still money down the drain.
    10-14-2016 08:29 PM
  9. codeda's Avatar
    Still money down the drain.
    True but better than getting stuck long term with something you don't want. You can find pretty cheap deals on certain phones these days.
    fwinst likes this.
    10-14-2016 08:30 PM
  10. steveh552's Avatar
    Not getting the short end. Your leaving your device there and Getting refunded. T-Mobile is the one losing out
    10-14-2016 08:37 PM
  11. donm527's Avatar
    If you got either phone don't you have two weeks or 30 days to decide to return it? The V 20 should be in about two weeks so you can pick a phone in the return in the two weeks and get the v20

    Here's where I get the sh** end of the stick: I was planning on holding on the the Note 7 until the LG V20 launches. I don't get that option anymore. I have to pick whatever is available and deal with it. Through Jump! program, you gotta pay at least half your phone off before they let you upgrade and wipe out the balance of the previous phone. UGH! So it's between S7 Edge or iPhone 7 Plus...and I hate both of them. This is very frustrating because not only will I have to downgrade, in my opinion, but the margin of the downgrade is significantly higher. So, the way I see it, I got ripped off for upgrading through the Jump program by getting the Note 7 to begin with.
    10-14-2016 08:42 PM
  12. g2manhou's Avatar
    If you got either phone don't you have two weeks or 30 days to decide to return it? The V 20 should be in about two weeks so you can pick a phone in the return in the two weeks and get the v20
    Restocking fee.
    edward kim6 likes this.
    10-14-2016 08:49 PM
  13. g2manhou's Avatar
    Not getting the short end. Your leaving your device there and Getting refunded. T-Mobile is the one losing out
    I'm sure they'll get the bread from Samsung.
    10-14-2016 08:50 PM
  14. DroidBoi22's Avatar
    It's so disappointing that this had to happen... But Samsung is doing a great job in keeping afloat, IMO. I'm sure their next iteration of devices will be stellar, and all the negative media attention, etc. will be history soon enough.
    I hope you are right. Samsung is still an amazing brand. So sad to see this happen.
    10-14-2016 09:34 PM
  15. spridell's Avatar
    Restocking fee.
    I am sure if you complain enough they will waive the restocking fee.
    10-15-2016 07:35 AM
  16. billinaz's Avatar
    On a recalled phone? They are not going to charge a restocking fee on something they are taking in after the manufacturer is recalling them.
    10-15-2016 11:29 AM
  17. rnb8408's Avatar
    I finally found a Verizon store 30 mins from Disneyland with a S7 Edge, they promised to hold it for me but were selling it to someone else when I got there. Thankfully her friend was also flying today and exchanging so she knew my situation and offered up the phone. I am at LAX now and Southwest is announcing no one with a Note 7 allowed on. Notices all over the airport.

    Verizon is charging the upgrade fee.
    10-15-2016 12:15 PM
  18. fwinst's Avatar
    Going back to Note 4. I'll wait to see what happens with the GS8, and what happened with the Note 7. I'd like a Note 8, if they make them. Perhaps they'll just make a S8 and an S8 Pro (slightly bigger, with pen, and a couple of more bells and whistles).
    10-15-2016 06:18 PM
  19. monkmullen's Avatar
    I was going to hold on to my Note 7 until my Pixel XL comes in next week, but the FAA ban and my flight tomorrow kind of put a stop to that. Luckily, I still have my OG Moto X (best phone I've ever owned, by the way), so I swapped sim cards yesterday and I'll be using it for the rest of this week. Sad to see the Note go, but I'm happy to finally get this over with.
    10-15-2016 06:23 PM
  20. qnet's Avatar
    I don't think the Note brand will be gone, at least I hope not. This is just a very unfortunate and unusual event that has happened with Samsung. I feel like I never had enough time with the Note 7 to fully appreciate it. The first recall came, and I returned the phone. By the time I decided to go back and purchase another one, I couldn't.

    The only thing I didn't like about the phone was the much-discussed stutter. My Iphone 7 Plus stutters here and there also, so I guess consistent smoothness throughout the system is not a priority anymore. Hopefully the Pixel will be different.
    10-15-2016 08:29 PM
  21. jlczl's Avatar
    I thought transportation of the Note was only banned from flight not ground? Couldn't anyone in this predicament just ship it to your home address by ground delivery services?

    https://www.google.com/amp/s/amp.bus...?client=safari

    "UPS says it will only allow ground shipments of the Note 7 in special packaging. The US Postal service also says it'll only allow ground shipments."
    10-16-2016 08:23 AM
  22. jlczl's Avatar
    UPDATE on my situation. T-Mobile has called me and told me to back up my info, wipe the phone out (factory reset), and will allow me to abandon the device. They're going to wipe out the balance of the phone, and refund whatever I've paid into it.
    Wow, so you can power down the device, place it in a fire proof box, ship it via ground delivery back to your home and have a collector's item a few years down the road.
    10-16-2016 08:28 AM
  23. KrisYYC's Avatar
    I thought transportation of the Note was only banned from flight not ground? Couldn't anyone in this predicament just ship it to your home address by ground delivery services?

    https://www.google.com/amp/s/amp.bus...?client=safari

    "UPS says it will only allow ground shipments of the Note 7 in special packaging. The US Postal service also says it'll only allow ground shipments."
    That is an option if you're on the continent. Not so much if you're overseas...
    10-16-2016 04:19 PM
  24. kristenelaine1991's Avatar
    I've noticed a couple Note 7 phone givewaways. I'm curious if they end up sending a different phone to the winner. or if you get a note 7 if you can send it in for another samsung phone
    10-17-2016 09:08 AM
  25. wookiee2cu's Avatar
    I don't think the Note brand will be gone, at least I hope not. This is just a very unfortunate and unusual event that has happened with Samsung. I feel like I never had enough time with the Note 7 to fully appreciate it. The first recall came, and I returned the phone. By the time I decided to go back and purchase another one, I couldn't.

    The only thing I didn't like about the phone was the much-discussed stutter. My Iphone 7 Plus stutters here and there also, so I guess consistent smoothness throughout the system is not a priority anymore. Hopefully the Pixel will be different.
    I don't think the line is done for but I'd be shocked if they kept the "Note" name, too much bad press associated with it. I'm hoping that when Samsung releases the S8 series they have an S8 Plus or whatever they call it that is basically the Note but I think that's probably wishful thinking.
    10-17-2016 11:55 AM
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