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- RyModerator CaptainThose with the Note7 are getting back what they paid for the Note7. The wording seems to me as if you got additional credit back for trading in an old device, the same credit should apply to the final cost of whatever device you switch to.amyf27 likes this.10-12-2016 04:28 PMLike 1
- Losing out meaning some people, like me, sold or traded in their old smartphone because they were ready to upgrade specifically for the Note 7. For people who would have otherwise waited for newer tech.
My options are:
1. Overpaying for a replacement phone (I traded my s5 in for $100, another s5 would cost me about $200 used)
2. Choosing a phone that I'll be unhappy with for another 2 years.10-12-2016 04:30 PMLike 7 - RyModerator CaptainThey're letting you switch to an S7 for "free" by trading in the Note7.Shanicenicolle and markman097 like this.10-12-2016 04:32 PMLike 2
- Example: let's say I sold my Note 5 for $400 and bought the N7. I'm refunded the total price of the N7 but now a Note 5 is going to cost me $530 because demand is up.... That's a $130 loss..jackash0912 and athenatp like this.10-12-2016 04:32 PMLike 2
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Just restating to make sure I understand.10-12-2016 04:38 PMLike 3 - They are expected to lose over $17 billion in just sales. $1.6 billion in disposal fees. We're lucky Samsung hasn't folded over this fiasco. As many articles have stated, any other cell phone company would have folded. I agree, we should get some form of compensation, but I would rather have a better "Note 8" than no Note 8 at all.athenatp and dcooper830 like this.10-12-2016 04:44 PMLike 2
- Ok, so if a Note costs $750 (as example for easy numbers) and you paid $350 + $400 from the Note 5 sale, then they give you $750 back, and you buy a Note 5 for $550 that leaves you with $200 in your pocket and a new phone to replace your old used phone? And the $200 cash you have minus the $350 you paid means that you actually spent $150 to trade your phone for the same model?
Just restating to make sure I understand.jackash0912 likes this.10-12-2016 04:47 PMLike 1 -
The problem you're not seeing here, is that there's a reason people upgraded to the Note 7. It wasn't so they could get a "free" S7 edge. I get that it's a crap situation and no one could control it other than Samsung, but that's the reality and people aren't thrilled about it. I want/need a Note device. So the "free" S7 active is worthless to me.10-12-2016 05:30 PMLike 3 - Nothing is for free... None of the carriers have said that. I really think people should stop giving out misinformation until they do research first. Otherwise it will just confuse everyone... All of the carriers stated that if you decide on a S7 or Edge then they will do the price difference and $25.00 credit.10-12-2016 05:35 PMLike 3
- RyModerator CaptainYou're paying the monthly device charge still, so that's not free. And the additional $25 is a pipe dream because I was promised that with the initial recall and never got it.
The problem you're not seeing here, is that there's a reason people upgraded to the Note 7. It wasn't so they could get a "free" S7 edge. I get that it's a crap situation and no one could control it other than Samsung, but that's the reality and people aren't thrilled about it. I want/need a Note device. So the "free" S7 active is worthless to me.10-12-2016 05:36 PMLike 0 - As a note 7 owner whom has remained loyal to Samsung throughout this whole ordeal, I feel that Samsung could do much better to compensate the customers who pay the most for a premium device. Like many of you, I don't want to give up my note 7 and all other offerings don't hold much of a candle to this device.
To make me happy Samsung should do exactly this:
"We recognize our failure and wish to keep our loyal Note customers happy. We will now offer a note 5 free of charge to previous note 7 owners."
A note 5 should be offered for our trouble if Samsung cares anything about keeping note owners happy. Then and only then will I give up my note 7 (which is a liability for them as long as it is in my possession)10-12-2016 05:41 PMLike 0 - 10-12-2016 05:49 PMLike 3
- Well I got a free 256 gb SD card that costs a pretty penny in the stores so I'm happy. I guess I'm just easy to please. The whole situation sucks but it's not that serious to me. Loldebdroid1a likes this.10-12-2016 06:00 PMLike 1
- So for me, I had the hassle of buying it full price and returning it. No biggee. I didn't sell my iPhone 6s, so was easy to go direct back to my old device. However I am out the cost of 4 cases, a gear Vr, the apps I bought for the gear Vr, the wifi charger, a new car charger and usb-c cables. I'm soured on Samsung, and have zero interest in the edge of the s7.
This has been a disaster. And I was looking to get an s3 frontier watch as well as some other Samsung gear. I'm out, there is no other phone that I want, and I'm stuck with Samsung branded **** that I don't need. I came out better than many on this forum because I never traded my old phone in, but nobody in this mess came out whole I'd imagine.
Yea, Samsung paid and lost money, but so did I, and it was their negligence. Not ours. So for those defending Samsung saying they lost money, let me remind you they put out a device twice that was defective to the point that they had to do a global recall. It was their incompetence that led to this anger by their customers, and have soured me on them for at least some time to come. They came a long way from my old s3, and was willing to give them a try which lost me money, they won't get my trust anytime soon again.keepnitreel and LegalAmerican like this.10-12-2016 07:32 PMLike 2 - You know, it's pretty cool to be in a situation where you are guaranteed a full refund for a defective product. I think we take this for granted sometimes. I for one, was very happy with being able to return my Note 7 with no penalty and then on top of that, they let us keep the Gear Fit/SD card! Imagine living in a country/world where it is buyer beware, and there are no protections in place for the consumer...Cherries01 likes this.10-12-2016 07:33 PMLike 1
- My biggest issues are the lack of decent options right now and the $100 or so I spent on accessories that I will have no use for. If I downgrade to the 7 edge I can still use my charging stand, but I think I'm done with Samsung for a while. I've basically been the laughing stock of my friends and family because of this phone.
It's really hard to fight the anti-apple battle when you almost consider getting one yourself after this fiasco. Of course I would never own an iPhone, but this is the first time it has crossed my mind.jackash0912 likes this.10-12-2016 07:43 PMLike 1
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