10-18-2016 07:44 AM
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  1. zipro's Avatar
    I believe Samsung is dead in the US and Europe. And it's not just the the phones - he washing machines and possibly the TVs as well. The brand has never had the best reputation here, but now they're done.
    10-15-2016 07:33 AM
  2. Dominator81's Avatar
    I think Samsung will be OK in the long run. Despite this major issue with the Note, Samsung makes really good phones. Plus they do listen to their customers- they gave free SD cards to everyone that wanted one following all the complaints of the Note 5 not having an SD slot
    Carlo Villa likes this.
    10-15-2016 07:48 AM
  3. ajb1965's Avatar
    First off not all reports paned out to be the N7 but were reported as. How would you know that 100+ iPhones have not caught fire if it's not being reported? The end of the N7 was a PR move.
    Yes, there were some reports that were erroneously listed as Note 7, but in the first go around Samsung received 90+ reports in the US alone. In this day and age I find it highly unlikely that any manufacturer with millions of devices deployed could shield themselves from the media if an outbreak of similar reported issues occurred. There are too many consumer outlets (Reddit, Facebook, Twitter, etc) for end users to voice issues. Most all news outlets have dedicated staff that follow social media, there's little chance something like that could be swept under the rug.

    To think otherwise is silly conspiracy theory rhetoric. Apple is big but they are not beyond media criticism (bendgate, antennagate, touch disease). Trust me they get their fair share.
    10-15-2016 09:43 AM
  4. treedabl's Avatar
    I believe Samsung is dead in the US and Europe. And it's not just the the phones - he washing machines and possibly the TVs as well. The brand has never had the best reputation here, but now they're done.
    You're delusional if you think Samsung is dead over this. Exactly which company would fill the vacuum if Samsung were to leave the US market?
    Carlo Villa likes this.
    10-15-2016 09:53 AM
  5. ThrottleJohnny's Avatar
    I believe Samsung is dead in the US and Europe. And it's not just the the phones - he washing machines and possibly the TVs as well. The brand has never had the best reputation here, but now they're done.
    This sounds more like wishful thinking. You want them to be dead.

    Is Toyota dead? Honda? If their reputation is so horrible, why are consumers still purchasing the S7 and S7 Edge?

    I think this Samsung is done thing is so premature and over dramatic. Are they taking a big hit from this? Yes. Are they damaged as a brand? Probably. Do consumers has short attention spans? You bet.
    treedabl likes this.
    10-15-2016 09:58 AM
  6. jgraves1107's Avatar
    No one seems to know Samsung makes chips that go into the iPhone do they? I believe they can fix the issue and stay alive. I will always buy Samsung first. I use to be diehard apple but I couldn't do everything I needed to do with the iPhone so I switched after the 5s. This whole thing has been blown way out of proportion imo.
    10-15-2016 10:00 AM
  7. srkmagnus's Avatar
    The Samsung brand name isn't going to be ruined over this (I don't think). They have a lot to get over after this, but it's very possible for them to remain a fixture in the smartphone world. That's why the next generation of devices need to be their best, both in terms of hardware/software design and quality control.

    When the elephant in the room makes a mistake everyone takes notice - including mainstream media. More so when you have Government agencies responding in the way they have with the Note 7.
    dakini03 likes this.
    10-15-2016 01:23 PM
  8. monsieurms's Avatar
    If that were the case why not bash them long ago? They have been around a while.. They made a mistake and are paying for it. Simple as that.
    Right. Exactly. Plus, as many pointed out long before they made the decision to halt production, the Note 7 was irreparably damaged as a brand and it had the risk of dragging down Sammie with it. Many commentators pointed out that they just needed to get on with it, cancel the product and announce an early start for the Note 8. The exact harm that commentators thought would happen has happened--instead of being a passing incident, it kept getting reinforced in the consumer mind. You don't really want your phone to be the one airlines won't accept, do you? That's an association that is hard to shake. Six months later a newbie purchaser won't remember what phone was the problem, only that it was Samsung's.

    I think they still have a chance to recover from this. But it isn't going to be easy and the Note 8 needs to be absolutely perfect.
    ajb1965 likes this.
    10-15-2016 01:54 PM
  9. zipro's Avatar
    This sounds more like wishful thinking. You want them to be dead.

    Is Toyota dead? Honda? If their reputation is so horrible, why are consumers still purchasing the S7 and S7 Edge?

    I think this Samsung is done thing is so premature and over dramatic. Are they taking a big hit from this? Yes. Are they damaged as a brand? Probably. Do consumers has short attention spans? You bet.
    Were 40% of the population driving Toyotas? Heck no. There's a difference between a product flaw affecting a small percentage of users and one affecting almost every other person on the planet, either directly or through media influence.

    Samsung was already forced to cease selling computers in Europe because their reputation had ruined their business. I predict that phones will be next. There are a lot of companies waiting to fill the void: Huawei springs to mind, Apple obviously and now Google as well. As far as TV and entertainment goes: there are a variety of companies active on these sectors and frankly, most people don't care whether they have a Samsung, an LG, a Sony, a Panasonic or any other brand of TV standing around as long as the picture is good and it runs Netflix.

    Let's not forget that the Note7 is by far not the only Samsung product that led to bad press: burning washing machines spring to mind, as well as reports of S7s burning. Then there's the issue of slow updates etc.

    And one thing is crystal clear: if the S8 isn't one high-performing, perfect powerhouse, it won't sell. And if the only flagship doesn't sell, then its over in the phone sector. I'm sure they'll somehow stick around selling feature phones and other entry-level devices.
    10-15-2016 05:26 PM
  10. Chaz Smith1's Avatar
    Really bad position at the moment...they really need to pull a rabbit out the hat.
    10-15-2016 07:39 PM
  11. weave majjik's Avatar
    Absolutely impossible. Mobile is a small portion of overall revenue. And even mobile won't go under.
    kevinpleasants likes this.
    10-15-2016 07:41 PM
  12. noordzy77's Avatar
    Not happening. They are one of the strongest brands in the world. 1 bad device won't change that
    10-15-2016 07:42 PM
  13. suitebliss's Avatar
    Really bad position at the moment...they really need to pull a rabbit out the hat.
    I really don't think they will. Samsung makes great products and I think they've handled the situation quite well. We had 3 Note 7's, so far we've gotten 3 tv's, $75 Best Buy credits and now Samsung is offering us $300 towards our bill.

    I certain will buy another Samsung phone. Oddly enough as much of a Apple fan I am, I think Apple is too cocky to offer such concessions if they were in Samsung shoes.

    Just my 2 cents!
    treedabl and kevinpleasants like this.
    10-15-2016 07:45 PM
  14. rushmore's Avatar
    How are they on the Apple strategy?
    Sealed batteries. The don't do it mainly for design, but to force the retirement curve. A lot harder to replace a sealed battery.
    monsieurms likes this.
    10-15-2016 07:53 PM
  15. climb's Avatar
    It looks like it's starting to happen... Samsung's name/brand is now broadly being questioned (or at least attached directly to extremely negative news...)..

    I woke up to watch this story this morning:

    https://gma.yahoo.com/video/airlines...093513493.html

    When you have a news expose this morning starting out with the words:

    "From those Samsung phones catching fire on planes..." - it's not good.

    As many other news articles have pointed out recently in the past - there's a huge impact now to Samsung's name long term here.. Thoughts?
    Samsung is world wide conglomerate - their current balance sheet has 95 billion in cash

    They will weather this storm and then some
    10-15-2016 08:01 PM
  16. recDNA's Avatar
    I think Samsung has built up an enormously valuable brand and this negative hit is obviously going to hurt badly. How badly is the question? The monetary costs have already been huge. Stock devaluation, costs to stop productions and recall, loss in brand value etc. Sadly I fear Samsung has left a giant opening for Apple and other competitors here. They have to move at top speed to resolve this issue and restore customer confidence. I an waiting to see how it goes.
    I wish they would forget about the curved screens and lg would forget about any buttons on back of phones. Just make a good phone and forget the nonsense.
    10-15-2016 08:37 PM
  17. Jon Overstreet's Avatar
    0 Chance, Samsung has 70 Billion in Cash on Hand, they can cut a check for all of the phones and upcoming lawsuits without breaking a sweat.
    10-15-2016 09:17 PM
  18. weave majjik's Avatar
    I wish they would forget about the curved screens and lg would forget about any buttons on back of phones. Just make a good phone and forget the nonsense.
    One of my favorite things about the Note 7 was no side bezel. I don't really utilize the edge features. But the phone is sleek. Me likey
    kevinpleasants likes this.
    10-15-2016 09:18 PM
  19. recDNA's Avatar
    Me no likey distortion.
    GrooveRite likes this.
    10-15-2016 09:19 PM
  20. noordzy77's Avatar
    Samsung has a lot of ego. Though I've been with them a long time, I'm tired of their poor customer support. Getting them to listen, and to a long term customer on Android since the beginning, Sammy doesn't give a darn. And frankly, I no longer care about them or their products! If they're not going to get off their soap box full of ego, I will be done with them.

    They were forced into the TWO recalls due to poor design or QC. Had they not been FORCED, Sammy would have done nothing.

    I've been around business a long time and Sammy is a company that needs to embrace HUMILITY. Unfortunately in their industry and neck of the woods, humility does not come easily. It reflects weakness. And that's what Sammy needs to embrace... they screwed up! Get humble Samsung!

    Grow up Sammy! 😎
    It seemed pretty humble when their CEO was bowing before a while lot of people apologizing and saying they had to do better :/ I think they realize what they need to do at this point. I know I will continue to buy their products.
    10-15-2016 09:27 PM
  21. ThrottleJohnny's Avatar
    Me no likey distortion.
    And I have a heard time going back to a flat screen. Same Ole same Ole.

    Different strokes.
    10-15-2016 09:38 PM
  22. amitgb's Avatar
    When Samsung comes out with S8 and S8 edge all will be forgotten providing that these offers a great deal in hardware specs and software. They need to ensure that product safety is priority cause if the S8 fails Samsung will fall really really fast and hard so the balls in their court. People who complain about what happen and threaten to move to another company will always go back to Samsung. Samsung like it or not always provide better hardware then other competitors such as camera, and design I don't see any other brand other than Apple that would be comparable personally.
    True. But the thing is, people will not wait at least a month before they are sure that no battery issues is going to happen.
    10-15-2016 09:57 PM
  23. zipro's Avatar
    I really don't think they will. Samsung makes great products and I think they've handled the situation quite well. We had 3 Note 7's, so far we've gotten 3 tv's, $75 Best Buy credits and now Samsung is offering us $300 towards our bill.
    Do you know what we got in Europe? Zilch. I waited an entire month for a replacement and then didn't even get notified that my order had been cancelled because Samsung has stopped making the phone.

    And I'm not alone - most European customers were treated that way.
    10-15-2016 11:37 PM
  24. weave majjik's Avatar
    Do you know what we got in Europe? Zilch. I waited an entire month for a replacement and then didn't even get notified that my order had been cancelled because Samsung has stopped making the phone.

    And I'm not alone - most European customers were treated that way.
    Murica.
    10-16-2016 12:01 AM
  25. jhimmel's Avatar
    And one thing is crystal clear: if the S8 isn't one high-performing, perfect powerhouse, it won't sell. And if the only flagship doesn't sell, then its over in the phone sector. I'm sure they'll somehow stick around selling feature phones and other entry-level devices.
    The S8 will sell by the millions, and so will the next Note-type handset from Samsung.
    10-17-2016 05:28 PM
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