10-17-2016 04:36 AM
37 12
tools
  1. km04's Avatar
    What fee are you referring to? I wasn't charged a thing myself from Verizon. Everything was refunded and I went with an upgrade as I don't have anything else. They even refunded me for all the accessories I bought.
    Heading there this weekend so I'll be able to tell you what they told us over the phone. I hope we get the same results as you once we are in person. I'll keep you in the loop on this one. thanks for the reply.
    10-15-2016 05:26 AM
  2. Gary02468's Avatar
    I got just one text message to turn in my original Note 7, and one for my replacement.

    If they're still messaging you about a phone you turned in a while ago, they may not have recorded the return properly. You could try calling your carrier if the messages are annoying, but that's probably more trouble than it's worth.
    10-15-2016 06:33 AM
  3. ibcop's Avatar
    How are you going to return it? They're not accepting them in stores from what I've heard. You've already gotten the fire proof box? They told me that I'm going to get one when I buy a new phone, but I'm not doing that until March when the S8 comes out.
    When this second fiasco started I chatted online with a Verizon rep - he said since I am returning the Note 7 and not upgrading (strictly doing a refund) I can take the devices to the store and do it there.
    10-15-2016 07:50 AM
  4. Jaycemiskel's Avatar
    When this second fiasco started I chatted online with a Verizon rep - he said since I am returning the Note 7 and not upgrading (strictly doing a refund) I can take the devices to the store and do it there.
    I may need to see if they'll let me do that then cause I won't be upgrading for a while.
    10-15-2016 08:40 AM
  5. ibcop's Avatar
    I may need to see if they'll let me do that then cause I won't be upgrading for a while.
    I printed the chat session too in case they give me grief.
    10-15-2016 09:15 AM
  6. nocaldawg's Avatar
    I would've had mine turned in Monday if they would have take mine back in store. Called mid week to request a box since I am not picking a new phone yet. Responded to the second text with send me a bleeping box and I will.
    10-15-2016 11:39 AM
  7. THRILLHOUSE_ATX's Avatar
    I've gotten a notification from Samsung and 2 texts from T-Mobile. I'm just using mine sparingly right now because I don't have a back-up and the replacement phone I want (either a V20 or 7+) isn't available right now.
    10-15-2016 12:00 PM
  8. Moody4040's Avatar
    Yesterday I took my N7 to Sprint to exchange for the S7E and they wanted a 100 down payment. I left the store and called Sprint, they Confirmed that it shldnt be any Charges. This morning the same FN problem, this is driving me crazy!!
    10-15-2016 01:41 PM
  9. shaleem's Avatar
    Wife got a notice on her S7Edge to turn the Note 7 in!!! Got to love AT&T.
    LOL! I got the same message yesterday fro AT&T .....on my S7Edge! LOL!
    10-15-2016 02:54 PM
  10. WingLT's Avatar
    I actually gotten my first text message from Sprint about the new recall today.
    10-15-2016 04:25 PM
  11. calicocat2010's Avatar
    I think they are sending these notices to anyone who purchased a Note 7 and it is a generic message that's not tied to any return information. They are just sending them out to cover themselves to make sure everyone gets the message.
    Funny...I got the text on my NOTE 5 phone, the day AFTER i returned my Note 7.
    10-15-2016 11:21 PM
  12. km04's Avatar
    Quick update:
    They are saying we have to pay the taxes and an upgrade fee to turn in a recalled phone. This is complete and utter bull shizzle!!!!!!! Why do we have to pay to return a phone that is being recalled?????
    10-17-2016 04:36 AM
37 12

Similar Threads

  1. Back to the Note 4, what I'll miss about the Note 7
    By rushmore in forum Samsung Galaxy Note 4
    Replies: 10
    Last Post: 10-17-2016, 11:29 AM
  2. Replies: 1
    Last Post: 10-14-2016, 05:50 PM
  3. Replies: 0
    Last Post: 10-14-2016, 12:28 PM
LINK TO POST COPIED TO CLIPBOARD