I have been active here and on XDA supporting the Note 7, the Note 5 and the Samsung ecosystem in which I've been immersed, since I purchased my N5 last year. I loved my N5 and was downright crazy about my N7 and I thoroughly enjoyed Samsung's apps, Samsung Pay and my Fit2.
But, as a customer I am frustrated with Samsung and want to voice that. Here's my unfortunate experience:
- Note 7 Recall #1: totally disorganized, inefficient, slow and bad communication from Samsung.
- Note 7 Recall #2: everything Recall #1 was, but worse.
- Wasted time: the time I spent navigating the recall news, contacting my carrier, contacting Samsung and then returning my N7's twice was considerable.
- Samsung's integrity: re-releasing the N7 with the exact same problem, the leaked internal text, questions about whether or not Samsung has any idea what the actually defect is, makes me question their integrity as an organization. I am not convinced that Samsung is customer-first.
Bottom line? I happily have a Pixel XL on order, and I have Samsung's phones, and their ecosystem, in my rear-view mirror.
Frankly, after all this nonsense, it just feels good to be done with Samsung.
-bk