I absolutely got a free phone. And after the aggravation I've had with Sprint - at least 10 hours on hold or waiting in stores I certainly deserve it. I don't feel bad. I won't go into the details of my call, but the reader's digest version is this:
Receive Note 7 on release day.
Wait in Sprint Store for replacement Note 7.
Receive replacement Note 7.
Hear of 2nd recall. Talk with Sprint. Clueless.
Order iPhone 7+ online once Sprint has them in stock. Fight with sprint to send them to me, a 17 year customer, to replace the Note with the understanding I will return the note once I get the iPhone. I win. Get iPhone at a reduced 2-year agreement price.
Get iPhone. Don't open it. Read reviews of iPhone from many former Note users. Realize I can't go over to iOS.
Attempt to return iPhone. Talk to online support, can be returned at sprint store. Make appointment at sprint store.
Wait 1.5 hours AFTER my appointment time at Sprint Store to be told that I have to return phone via mail.
Sell phone on eBay for more than twice what I paid for it - after fees, $500+ profit. I have to call Sprint to tell them I'm transferring the phone to someone else and take it off my account.
I paid $400 less two $25 credits and a $50 gift card for the Note (plus a free Gear Fit). So, when it's all said and done, I've come out with a free Note 7 and $200. If I return the Note, I should get a $400 credit.
I am keeping my Note until I have to give it up. The phone is safe. I love it.
Here's the kicker - I just checked my account. The upgrade I used on the iPhone -- is gone. I am eligible to purchase another phone at a 2 year contract. Technically, I can buy another iPhone 7+ and do it again, making another $500.
I've gone through a ton of aggravation. I don't feel bad.