10-27-2016 11:59 AM
40 12
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  1. julian erskine's Avatar
    Somebody I work with got a refund for his Note 7 on the phone after arguing with them for the inconvenience. But they never mentioned returning the phone. Crazy
    10-19-2016 08:16 AM
  2. pkcable's Avatar
    I was told of a case where someone was instructed to abandon the phone, and his money was still refunded. He was overseas, and unable to take the phone back on the plane, but his carrier allowed him to surrender the phone to local authorities and they still refunded his money.
    TwitchyPuppy and jimd1050 like this.
    10-19-2016 08:51 AM
  3. julian erskine's Avatar
    10-19-2016 09:06 AM
  4. badbradd2's Avatar
    This happened to me in Mexico yesterday. The Mexican airport police actually came on to my flight, made me get off in front of everyone and they told me I would miss my flight due to my phone. I asked him why I couldn't just throw it away and he said they didn't want it at the airport. I finally convinced him to just let me throw it away, so they brought me a trashcan where they watched me throw it in. T-Mobile said they will erase the balance on my phone. Still this was extremely embarrassing and frustrating, and now I have no phone. This was during my honeymoon too which made it all the more annoying.
    10-19-2016 01:23 PM
  5. team420's Avatar
    I've been refunded, upgraded to the s7e, and still have my n7, Verizon was supposed to send me a box to return it, but I've not received one yet.... hopefully they just forget about it, and I can keep the n7
    10-19-2016 02:31 PM
  6. Averix's Avatar
    I've been refunded, upgraded to the s7e, and still have my n7, Verizon was supposed to send me a box to return it, but I've not received one yet.... hopefully they just forget about it, and I can keep the n7
    Verizon specifically states on the website that if they don't get the phone back, you will be charged the remaining balance on it. I still haven't received my return box yet either. I called in about my return box and after they dug around for 20 minutes, say it should arrive automatically in 1-2 weeks after purchase of the replacement phone.
    Anyone got a free phone out of this fiasco?-screen-shot-2016-10-11-1.39.11-pm.png
    Allure2323 likes this.
    10-19-2016 03:38 PM
  7. French's Avatar
    This happened to me in Mexico yesterday. The Mexican airport police actually came on to my flight, made me get off in front of everyone and they told me I would miss my flight due to my phone. I asked him why I couldn't just throw it away and he said they didn't want it at the airport. I finally convinced him to just let me throw it away, so they brought me a trashcan where they watched me throw it in. T-Mobile said they will erase the balance on my phone. Still this was extremely embarrassing and frustrating, and now I have no phone. This was during my honeymoon too which made it all the more annoying.
    Holy crap! So sorry that happened to you!
    jimd1050 likes this.
    10-19-2016 03:57 PM
  8. Misterb's Avatar
    This happened to me in Mexico yesterday. The Mexican airport police actually came on to my flight, made me get off in front of everyone and they told me I would miss my flight due to my phone. I asked him why I couldn't just throw it away and he said they didn't want it at the airport. I finally convinced him to just let me throw it away, so they brought me a trashcan where they watched me throw it in. T-Mobile said they will erase the balance on my phone. Still this was extremely embarrassing and frustrating, and now I have no phone. This was during my honeymoon too which made it all the more annoying.
    And how did they know you had a Note 7, and yet they let you through security and on to the plane?
    10-19-2016 04:05 PM
  9. team420's Avatar
    Verizon specifically states on the website that if they don't get the phone back, you will be charged the remaining balance on it. I still haven't received my return box yet either. I called in about my return box and after they dug around for 20 minutes, say it should arrive automatically in 1-2 weeks after purchase of the replacement phone.
    Click image for larger version. 

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    Heh... kinda funny, not even 15min after I typed that, the Fed ex guy showed up with the return box.

    I'm still gonna wait another week before I ship it back tho...
    jimd1050 and kevinpleasants like this.
    10-19-2016 04:47 PM
  10. Mdm23's Avatar
    This happened to me in Mexico yesterday. The Mexican airport police actually came on to my flight, made me get off in front of everyone and they told me I would miss my flight due to my phone. I asked him why I couldn't just throw it away and he said they didn't want it at the airport. I finally convinced him to just let me throw it away, so they brought me a trashcan where they watched me throw it in. T-Mobile said they will erase the balance on my phone. Still this was extremely embarrassing and frustrating, and now I have no phone. This was during my honeymoon too which made it all the more annoying.
    How did they know you had a Note 7?
    10-19-2016 05:03 PM
  11. pkcable's Avatar
    Verizon specifically states on the website that if they don't get the phone back, you will be charged the remaining balance on it. I still haven't received my return box yet either. I called in about my return box and after they dug around for 20 minutes, say it should arrive automatically in 1-2 weeks after purchase of the replacement phone.
    Click image for larger version. 

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    I understand exception HAVE been made, like in cases where people are trapped outside of the country with their phone, and unable to bring it back to the US. In those cases the carriers have been working with people. Most likely Samsung will end up eating those costs. This is being done, I'm sure, on a case by case basis.
    10-20-2016 08:16 AM
  12. Jaycemiskel's Avatar
    I understand exception HAVE been made, like in cases where people are trapped outside of the country with their phone, and unable to bring it back to the US. In those cases the carriers have been working with people. Most likely Samsung will end up eating those costs. This is being done, I'm sure, on a case by case basis.
    What costs are they eating though? They're just gonna dispose of the phone as well. It doesn't really matter.
    10-20-2016 08:20 AM
  13. The Phone Company's Avatar
    I've been refunded, upgraded to the s7e, and still have my n7, Verizon was supposed to send me a box to return it, but I've not received one yet.... hopefully they just forget about it, and I can keep the n7
    Jealous!!
    10-20-2016 08:25 AM
  14. hou33guy's Avatar
    Got my note 7 refunded and sales man forgot to take my note 7 and i quickly walked smooth out and called 3 days later to see if it was still off my account and it is
    lainiest likes this.
    10-20-2016 08:52 AM
  15. buzzy3970's Avatar
    Got my note 7 refunded and sales man forgot to take my note 7 and i quickly walked smooth out and called 3 days later to see if it was still off my account and it is
    You're like the only one with it on your account. Almost everyone's was erased before the recall.
    jackash0912 likes this.
    10-20-2016 09:01 AM
  16. James Beam's Avatar
    I'd really like to see how a company like Verizon plans to charge someone for a recalled phone. Doing so would be illegal according to the law, which is why those of us who signed up for a 2 year installment plan were refunded on payments we made before even returning the phone. The phone was also listed as paid off on my account. Those that paid in full up front aren't getting refunded until they return the phone, since they paid for it before the recall took effect. I never upgraded after the recall, I simply reactivated an old phone and never got any notification whatsoever from Verizon that I needed to return the phone or I would be charged. It doesn't even show up on my account anymore, nor have I gotten any notification about the special box being shipped to return. I noticed some are seeing the shipping info for the box showing up on their accounts. I have not received any notification at all. So yes, I still have the phone and it didn't really cost me anything. I have not been refunded the $51 Michigan sales tax yet, but it said it would take 1-2 billing cycles for everything to be refunded.
    jackash0912 likes this.
    10-20-2016 09:23 AM
  17. Makad's Avatar
    When you ship back the phone, are they then sending you a check? I bought my N7 outright.
    10-20-2016 08:57 PM
  18. hou33guy's Avatar
    You're like the only one with it on your account. Almost everyone's was erased before the recall.
    Huh
    10-20-2016 10:12 PM
  19. dejanh's Avatar
    I did. Somebody at whatever company Samsung Canada was using screwed up something and sent me a Note 7 ("safe" version) after I already returned my original phone for a refund. I got fed up with zero communication, airline restrictions, and excessive waiting. Legally in my province (BC) unsolicited goods become your property unless you agree in writing with the manufacturer that you are accepting the goods. Issue is though that (a) the device is carrier locked and I can't get an unlock code from Samsung and (b) Samsung actually refuses to replace the device despite the second recall being in effect now. It's messy.
    10-20-2016 10:35 PM
  20. Shanda5303's Avatar
    Got my note 7 refunded and sales man forgot to take my note 7 and i quickly walked smooth out and called 3 days later to see if it was still off my account and it is
    Ugh so jealous!
    10-20-2016 10:55 PM
  21. jimd1050's Avatar
    Ugh so jealous!
    Why are you "So jealous!" Shanda - all hou33guy's done is received a full refund and brought a potential "ticking fire bomb" back into his home! Just my opinion of course but also a "very popular" opinion or we would ALL still have our Note 7's, now wouldn't we? :-)
    ultravisitor and Jude526 like this.
    10-20-2016 11:12 PM
  22. buzzy3970's Avatar
    Huh
    My apologies I thought you said you were still being charged for the device.
    10-20-2016 11:58 PM
  23. French's Avatar
    When you ship back the phone, are they then sending you a check? I bought my N7 outright.
    This is what they told me over the phone but I'd rather they refund my card because I paid $10 more than they stated the refund would be for and I'm still confused on who reimburses me how on the state taxes. Also I'm not happy about receiving a check which is yet one more thing I have to deal with on my time. Just refund my darn credit card the amount it was charged!

    I bought pre-order through Verizon, not Samsung.
    jlczl likes this.
    10-21-2016 04:15 AM
  24. Gsxr151's Avatar
    And how did they know you had a Note 7, and yet they let you through security and on to the plane?
    Because it's not a real story.
    10-21-2016 07:11 AM
  25. Shanda5303's Avatar
    Why are you "So jealous!" Shanda - all hou33guy's done is received a full refund and brought a potential "ticking fire bomb" back into his home! Just my opinion of course but also a "very popular" opinion or we would ALL still have our Note 7's, now wouldn't we? :-)
    Because I plan on keeping my Note 7 regardless if it's a "ticking time bomb" and it would be nice if I didn't have to pay for it 😉
    10-21-2016 09:48 AM
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