10-23-2016 10:32 PM
30 12
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  1. marla523's Avatar
    SamsungLogo
    Dear Marla Braverman,

    We have not yet been able to ship the products from Samsung Electronics America listed below. Your order will be fulfilled as soon as the product(s) becomes available. The estimated date of fulfillment is 11/18/2016.

    1

    If you are still interested in receiving this merchandise, no further action is required on your part.

    If you would like to cancel this order and receive a refund, please visit Customer Service, or call us at 1-855-726-8721, from 9am - 9pm ET, 7 Days a Week.

    Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

    Sincerely,
    Samsung Customer Service
    Product Name SKU Unfulfilled Quantity}
    Galaxy Note7 64GB (AT&T) SM-N930AZBAATT
    10-20-2016 10:38 AM
  2. ibcop's Avatar
    Looks like an auto generated email. An "oops" on their part.
    10-20-2016 10:43 AM
  3. ateamlawn's Avatar
    SamsungLogo
    Dear Marla Braverman,

    We have not yet been able to ship the products from Samsung Electronics America listed below. Your order will be fulfilled as soon as the product(s) becomes available. The estimated date of fulfillment is 11/18/2016.

    1

    If you are still interested in receiving this merchandise, no further action is required on your part.

    If you would like to cancel this order and receive a refund, please visit Customer Service, or call us at 1-855-726-8721, from 9am - 9pm ET, 7 Days a Week.

    Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

    Sincerely,
    Samsung Customer Service
    Product NameSKUUnfulfilled Quantity}
    Galaxy Note7 64GB (AT&T)SM-N930AZBAATT
    What type of phone were you expecting.
    10-20-2016 11:08 AM
  4. sandra_17's Avatar
    Lol, let us know if you receive it!
    Ca_lvn likes this.
    10-20-2016 11:09 AM
  5. buzzy3970's Avatar
    Seems like they are trying to send you a box to return your note 7 back. Someone did state they were in back order.
    10-20-2016 11:13 AM
  6. James Beam's Avatar
    Did you by chance sign up for one of Samsung's promo items when you bought your note 7. Might be related to that.
    10-20-2016 11:18 AM
  7. rsmin's Avatar
    Marla originally was with the rest of us trying to get her original replacement note 7 from Samsung.com, but she never received it before they canceled the note 7. If you look at the bottom of the email to her it looks like it's talking about the "replacement" note 7??
    marla523 likes this.
    10-20-2016 11:37 AM
  8. justin1578's Avatar
    Tell them pixles are legally binding.
    10-20-2016 11:54 AM
  9. marla523's Avatar
    The replacement Note 7
    10-20-2016 12:36 PM
  10. marla523's Avatar
    They sent me the box a while ago. But I never got the replacement Note 7, because of obvious reasons.
    10-20-2016 12:38 PM
  11. marla523's Avatar
    the Note 7
    10-20-2016 12:39 PM
  12. marla523's Avatar
    Lol, let us know if you receive it!
    I definitely will!
    10-20-2016 12:39 PM
  13. coolbreeze78's Avatar
    Samsung.txt
    10-20-2016 02:55 PM
  14. Allnicksgone's Avatar
    Looks like a faulty email. They will probably recall the message.
    marla523 and twinsfan1313 like this.
    10-20-2016 03:02 PM
  15. rsmin's Avatar
    Good grief Marla. They still are messing up. It looks like they are telling you they are shipping your replacement note 7 on ll/18 which you know they can't or won't do. But as bad as this mess has been I wouldn't be surprised if they sent you the note 7 just to tell you that you have to exchange it. .. Arrgh
    marla523 and SaltGuy like this.
    10-20-2016 04:38 PM
  16. Seeker336's Avatar
    On the same "note", I just finished a 55 minute phone carousel with 5 different Samsung.com departments.

    Background: I ordered the Note 7 ATT version on 20 Aug. I received the promo 256GB card on 1 September via FedEx. However, I got various emails reporting the Note7 as backordered, first with supply expected 1 September, then mid-September, then 14 October. On 14 October, I received email similar to teh one posted saying we might be able to fulfill by 13 Nov, but you have to click "here" to keep that order in effect.Otherwise,according to the email, the order would be cancelled.

    On 20 October, I received three emails withing a one minute time period. The first one was confirmation of shipping, citing the Note7 and the promo card item. Next email says basically "we tried to cancel your order but couldn't so it shipped anyway. We will contact you with return instructions." Teh third email says
    "Thank you for ordering from Samsung Electronics America. At your request, a return has been initiated for the following products:
    Product: SM-N930AZBAATT
    Quantity: 1"

    Problem: I have never received a Note7. I called the Customer Service number, started with the Note7 returns person, then was transferred 4 more times. Each person basically said either "We can't help you in this department" or " the FedEx shipping doc shows you signed for delivery of a Note7." The signature delivery was for teh promo 256GB card ONLY, but Samsung shows the tracking number as including BOTH items.

    Now they say they have to open an internal investigation to see what happened. They say I will get a return call in 1-2 business days.

    Good grief, what a hassle!
    10-21-2016 10:25 AM
  17. rsmin's Avatar
    And the hits just keep coming with them!!!
    10-21-2016 10:34 AM
  18. smooth4lyfe's Avatar
    Lol getting a Note 7 only to send it back the same week lol
    10-21-2016 10:59 AM
  19. Seeker336's Avatar
    So my saga continues. Just got the call from Samsung (see my post #16 above). The nice lady informed me that my credit card WAS charged today for full price on a Note7 because they shipped a Note 7 on Wed or Thur this week. She said they will contact FedEx to stop the shipment and have it returned to Samsung. She says she has NO IDEA why a unit got shipped. I told her I don't want any part of waiting for the special box to do a proper return, so they need to make certain they catch the shipment. She says the credit card charge will be credited when the unit returns to the warehouse.

    Looks like this story ain't over yet!
    10-21-2016 05:21 PM
  20. trucksmoveamerica#AC's Avatar
    So my saga continues. Just got the call from Samsung (see my post #16 above). The nice lady informed me that my credit card WAS charged today for full price on a Note7 because they shipped a Note 7 on Wed or Thur this week. She said they will contact FedEx to stop the shipment and have it returned to Samsung. She says she has NO IDEA why a unit got shipped. I told her I don't want any part of waiting for the special box to do a proper return, so they need to make certain they catch the shipment. She says the credit card charge will be credited when the unit returns to the warehouse.

    Looks like this story ain't over yet!
    Call your credit card and dispute the charge. If the box shows up, refuse delivery and let them deal with the return. If you have the tracking number you might be able to call the shipper and refuse the shipment right away.
    bigmo555 likes this.
    10-21-2016 06:42 PM
  21. Teamjones's Avatar
    If these phones are so bad....why do they STILL have some in the warehouse?
    10-21-2016 07:15 PM
  22. Seeker336's Avatar
    Call your credit card and dispute the charge. If the box shows up, refuse delivery and let them deal with the return. If you have the tracking number you might be able to call the shipper and refuse the shipment right away.
    Unfortunately, no new tracking number. The only tracking number in the latest email shows delivery on 1 September, which was the promo 256GB card only. Have already notified the card company and they are watching for the reversal action.

    I know this has been a nightmare for Samsung, but the crazy mixed up way they do these fulfillments is scary. Only reason I ordered from Samsung.com originally was they seemed to be the only source to get the Blue Coral version.
    10-21-2016 09:28 PM
  23. Seeker336's Avatar
    As I said previously, the saga continues. Late last night (around midnight) I received an email from Samsung apologizing for erroneously charging my credit card. They said they have already reversed the charge and it might take 2-3 days to show up.

    They also included a code that is good for $200 off anything I buy on Samsung.com before 31 Dec. Thinking about a new Galaxy Tab S2 9.7, but will probably wait a few weeks -- rumors floating that the new Tab S3 might launch before the end of the year.

    Clearly, someone is trying to recover some customer goodwill however possible.
    lrrowley likes this.
    10-22-2016 10:38 AM
  24. rsmin's Avatar
    As I said previously, the saga continues. Late last night (around midnight) I received an email from Samsung apologizing for erroneously charging my credit card. They said they have already reversed the charge and it might take 2-3 days to show up.

    They also included a code that is good for $200 off anything I buy on Samsung.com before 31 Dec. Thinking about a new Galaxy Tab S2 9.7, but will probably wait a few weeks -- rumors floating that the new Tab S3 might launch before the end of the year.

    Clearly, someone is trying to recover some customer goodwill however possible.
    Good deal, glad they are stepping up.
    10-22-2016 11:14 AM
  25. reshreat's Avatar
    This is what I received tonight.

    "We have not yet been able to ship the products from Samsung Electronics America listed below. Your order will be fulfilled as soon as the product(s) becomes available. The estimated date of fulfillment is 11/22/2016. "
    10-23-2016 02:26 AM
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