01-18-2017 06:18 PM
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  1. blueGN7's Avatar
    I was trying to exchange my galaxy note 7 for a different phone, attempting this for WEEKS. I really didn't believe there was much of a chance of it catching fire. I do believe some few have caught on fire but I thought the probability was extremely low. My GN7 has been acting up the last couple of weeks with unexpected restarting itself. However, something happened Monday night that caused me to change my mind, shutdown my phone and stop using.

    I was sitting in a movie theater with my phone on mute. All of the sudden, it started vibrating, Which it should not do on mute! It would not stop. I pulled it out of my pocket and saw that it was continually restarting itself… at least three times. It also got very HOT! it took me a while to shut it down because the power button was not working. I had to use the power button plus the volume key to go into diagnostic mode to shut the thing down.

    Anyway soon I may actually be able to exchange it but, I’m through with Samsung. Not because they had a problem with the phone or there was a recall. The way they handled it along with their partners Best Buy and Verizon I have another post about this but, Best Buy has refused to credit me the $864 I paid upfront for the phone bc UI am on prepaid and Verizon has done nothing and Samsung has done nothing despite many phone calls 7 complaints. Finally Samsung has agreed to allow me a direct exchange but, they’ve dragging their feet and delaying and giving me misinformation and claiming it was shipped: yada, yada, yada.

    So, I expect within the next week or so to actually be able to exchange the phone but, as far as receiving a check for the difference in price… I'm going to probably have to fight after-the-fact but, it'll be $250 or $300 rather than a lot more. So, I decided on the galaxy S7 edge just to be able to do the Refund/Credit through Samsung direct. I also wanted a blue color which I have personally seen @ Best Buy stores but Samsung claims they don't have it, LOL.

    Overall, a very bad experience and in the future when I need a new product, whatever it is, I will pretend Samsung does not exist.
    11-23-2016 04:02 PM
  2. juliesdroidsync's Avatar
    Wow... I am sorry to hear that... from another GN7 holdout. Samsung is sorry to hear it too, I bet. I'm sure they monitor this forum. At least they should.
    11-23-2016 04:23 PM
  3. Preach2k's Avatar
    My Note 7 got hot and started to shut down. My finger hit record while putting it in my case. It got hot and the flash shut off and I Got a message that it was about to shut down. My phone did what it was suppose to do. It happened twice to me it it did what it was suppose to do. I am not afraid of my phone overheating by itself.
    kevinpleasants likes this.
    11-23-2016 06:13 PM
  4. blueGN7's Avatar
    ...I am not afraid of my phone overheating by itself.
    I was not either...until M night!
    11-23-2016 08:11 PM
  5. Preach2k's Avatar
    I was not either...until M night!
    Mine shut down like it is supposed to.
    11-23-2016 09:20 PM
  6. Blues Fan's Avatar
    I was trying to exchange my galaxy note 7 for a different phone, attempting this for WEEKS. I really didn't believe there was much of a chance of it catching fire. I do believe some few have caught on fire but I thought the probability was extremely low. My GN7 has been acting up the last couple of weeks with unexpected restarting itself. However, something happened Monday night that caused me to change my mind, shutdown my phone and stop using.


    I was sitting in a movie theater with my phone on mute. All of the sudden, it started vibrating, Which it should not do on mute! It would not stop. I pulled it out of my pocket and saw that it was continually restarting itself… at least three times. It also got very HOT! it took me a while to shut it down because the power button was not working. I had to use the power button plus the volume key to go into diagnostic mode to shut the thing down.

    Anyway soon I may actually be able to exchange it but, I’m through with Samsung. Not because they had a problem with the phone or there was a recall. The way they handled it along with their partners Best Buy and Verizon I have another post about this but, Best Buy has refused to credit me the $864 I paid upfront for the phone bc UI am on prepaid and Verizon has done nothing and Samsung has done nothing despite many phone calls 7 complaints. Finally Samsung has agreed to allow me a direct exchange but, they’ve dragging their feet and delaying and giving me misinformation and claiming it was shipped: yada, yada, yada.

    So, I expect within the next week or so to actually be able to exchange the phone but, as far as receiving a check for the difference in price… I'm going to probably have to fight after-the-fact but, it'll be $250 or $300 rather than a lot more. So, I decided on the galaxy S7 edge just to be able to do the Refund/Credit through Samsung direct. I also wanted a blue color which I have personally seen @ Best Buy stores but Samsung claims they don't have it, LOL.

    Overall, a very bad experience and in the future when I need a new product, whatever it is, I will pretend Samsung does not exist.
    It's been just over 10 weeks since I returned my Note 7 and still no refund, just excuses and promises. Next week if it's not in my bank account as promised I'm going to write to the local news reporters and social media blitz along with going to the state attorney general.
    11-23-2016 09:38 PM
  7. juliesdroidsync's Avatar
    It's been just over 10 weeks since I returned my Note 7 and still no refund, just excuses and promises. Next week if it's not in my bank account as promised I'm going to write to the local news reporters and social media blitz along with going to the state attorney general.
    To Samsung directly? Or a carrier? Not good...
    11-24-2016 02:46 AM
  8. Preach2k's Avatar
    I got my refund and I still have my Note 7.
    Viscomi4444 likes this.
    11-24-2016 08:39 AM
  9. Blues Fan's Avatar
    To Samsung directly? Or a carrier? Not good...
    I bought directly from the carrier, Tmobile. Won't buy from a carrier again so I hope Best Buy gets the phones for tmobile someday or buy an iphone or use someone else.

    Every time you call them I get runaround and more excuses. Just put the money on my card. I just want the refund for the product I returned. That's it. This must be a strategy by the providers to save money and hopefully get people to give up. Plus the store totally screwed it up too.
    11-24-2016 12:23 PM
  10. juliesdroidsync's Avatar
    I bought directly from the carrier, Tmobile. Won't buy from a carrier again so I hope Best Buy gets the phones for tmobile someday or buy an iphone or use someone else.

    Every time you call them I get runaround and more excuses. Just put the money on my card. I just want the refund for the product I returned. That's it. This must be a strategy by the providers to save money and hopefully get people to give up. Plus the store totally screwed it up too.
    Wow... and as horrible as Verizon is about nearly everything, if you return the phone (which I haven't yet) you get refunded before you leave the store, as far as I know... but now I will certainly be suspect...

    Was there something out of the ordinary about your particular case, as far as you know?
    11-24-2016 01:44 PM
  11. Blues Fan's Avatar
    Wow... and as horrible as Verizon is about nearly everything, if you return the phone (which I haven't yet) you get refunded before you leave the store, as far as I know... but now I will certainly be suspect...

    Was there something out of the ordinary about your particular case, as far as you know?
    When I returned it to the store they didn't swap it for an S7 edge but made me purchase the S7 edge and refund the Note 7. They refunded me tax in cash and said the note 7 would return to my card. They said I don't get a receipt for the credit card portion of the Note 7 return so I never got a receipt showing I got refund. All the stores care about is making money. They got my money for the S7 edge and that is all they care about. I followed the prescribed directions given by tmobile and CPSC and I got screwed because of it. This phone should have never been recalled in the first place. They didn't recall iphones for their issues.
    11-24-2016 02:07 PM
  12. D13H4RD2L1V3's Avatar
    Wow. I'm glad it didn't pop. That does sound like a pretty terrible ordeal.
    11-24-2016 07:54 PM
  13. BOSSY TEXAS CHICK's Avatar
    I bought directly from the carrier, Tmobile. Won't buy from a carrier again so I hope Best Buy gets the phones for tmobile someday or buy an iphone or use someone else.

    Every time you call them I get runaround and more excuses. Just put the money on my card. I just want the refund for the product I returned. That's it. This must be a strategy by the providers to save money and hopefully get people to give up. Plus the store totally screwed it up too.
    Have you sent a msg to T-Mobile T-Force on Twitter? That team moves mountains, trust me, on AT LEAST 3 occasions they have been able to do things that i only got "lip service" from T-Mo Cust Care...INSTANT credit for a phone THEY LOST, , adjustments, etc even wiped a stingy "bankruptcy off my record" and set me up to walk into a T-Mo store & walk out with Brandy new Iphone ZERO down, where on all other levels all i got from store AND Cust Service, "Sorry there is NOTHING we can do"....

    BTC
    11-24-2016 08:16 PM
  14. Blues Fan's Avatar
    Have you sent a msg to T-Mobile T-Force on Twitter? That team moves mountains, trust me, on AT LEAST 3 occasions they have been able to do things that i only got "lip service" from T-Mo Cust Care...INSTANT credit for a phone THEY LOST, , adjustments, etc even wiped a stingy "bankruptcy off my record" and set me up to walk into a T-Mo store & walk out with Brandy new Iphone ZERO down, where on all other levels all i got from store AND Cust Service, "Sorry there is NOTHING we can do"....

    BTC
    Oh yea, tried that already, Tforce. Even they would give different responses depending on who you chat with. To their credit they did call the store for me that one time and spoke to the manager.

    I had to drive nearly 40 miles each way to the store only for them to be able to have them authorize a "bill credit" Which I could have done over the phone instead of dealing with the jerk manager who wanted no part of it despite her store screwed it up.

    Stores don't care. They want to make money not deal with the returns.

    The store said because it was passed 14 days they couldn't do a post void. After a week when I didn't get my money I messaged Tforce about it and they said to wait up to FOUR to EIGHT weeks for my refund. If I would have just drove to the store myself instead of contacting tforce and waiting like they said maybe the store could have post voided it and "fixed it" like they claimed. Either way I worked retail before and you can still refund a card after 14 days and force it through. Total BS. If it's like Officemax if someone returned something to us if they bought it from another store or ordered it online it still hurt our sales totals but we still took them anyways.

    Myself like the others who returned our devices on here followed the prescribed instructions, only to get bent over with it. I now have paid for two devices but only have one.
    11-24-2016 08:55 PM
  15. BOSSY TEXAS CHICK's Avatar
    Myself like the others who returned our devices on here followed the prescribed instructions, only to get bent over with it. I now have paid for two devices but only have one.
    Oh, sorry i read your post wrong, i didn't realize it was just the 4-8 week delay, i thought they were denying it completely.... Yes, THAT wait...omg, i feel ur pain brother!

    As much as i love T-Mobile from their business model, to their service to their prices to John Legere, i will say they have the ABSOLUTE worst billing system of ANY company i have ever dealt with, they could have actually been telling you the truth, their system is sooooooo antiquated & limiting and sooooo confusing EVEN their own employess never REALLY get the hang of how to use it, so no one is ever on the same page..., it DEFINITELY needs a complete OVERHAUL, C'mon T-Mobile, this is practically 2017!

    BTC

    _YoKolorMeBadd and jimd1050 like this.
    11-25-2016 05:36 AM
  16. jgraves1107's Avatar
    My s7e did the exact same thing. Overheated and shutdown.
    11-25-2016 08:26 AM
  17. Blues Fan's Avatar
    Oh, sorry i read your post wrong, i didn't realize it was just the 4-8 week delay, i thought they were denying it completely.... Yes, THAT wait...omg, i feel ur pain brother!

    As much as i love T-Mobile from their business model, to their service to their prices to John Legere, i will say they have the ABSOLUTE worst billing system of ANY company i have ever dealt with, they could have actually been telling you the truth, their system is sooooooo antiquated & limiting and sooooo confusing EVEN their own employess never REALLY get the hang of how to use it, so no one is ever on the same page..., it DEFINITELY needs a complete OVERHAUL, C'mon T-Mobile, this is practically 2017!

    BTC

    If I would have known you could buy the V20 unlocked directly from Amazon (not third party) like you can I would have waited a few weeks and used my S7 and simply ordered the V20 unlocked from Amazon instead of dealing with Tmobile.
    11-25-2016 02:29 PM
  18. justin1578's Avatar
    This thread fails to deliver what the title promises
    dejanh and _YoKolorMeBadd like this.
    11-25-2016 03:12 PM
  19. jlost's Avatar
    Wow... I am sorry to hear that... from another GN7 holdout. Samsung is sorry to hear it too, I bet. I'm sure they monitor this forum. At least they should.
    Sarcasm at its finest
    11-26-2016 12:50 PM
  20. juliesdroidsync's Avatar
    Sarcasm at its finest
    No, actually... perhaps I'm naive, but I wasn't being sarcastic!!! I promise!!! :-)
    _YoKolorMeBadd likes this.
    11-26-2016 08:10 PM
  21. dejanh's Avatar
    The title of this thread should be changed. It clearly has nothing to do with the Note7 catching fire.
    11-26-2016 09:37 PM
  22. Morty2264's Avatar
    I'm so sorry that happened to you, OP! That restart-and-overheating thing at the movie theatre sounded scary! Hopefully you get your replacement soon and everything works out for you! Keep us posted!
    11-26-2016 10:07 PM
  23. Mdm23's Avatar
    I thought I'd finally get to hear someone (other than media) give me reason to believe this was actually happening. I guess not. Opinion still stands. Note 7 should not have been recalled.
    11-27-2016 02:28 AM
  24. juliesdroidsync's Avatar
    I thought I'd finally get to hear someone (other than media) give me reason to believe this was actually happening. I guess not. Opinion still stands. Note 7 should not have been recalled.
    In defense of the OP... I'm going to split the difference here and say that I believe the first batch should have been recalled. I had two of them out of the first batch because I returned one due to a screen defect.

    I am on my 3rd Note 7. I'm keeping it till they pry it from my cold dead fingers.

    < insert all comments about my stupidity here...>

    before the first recall, I was doing an Android update. With 165 apps, it chugs on the processor pretty hard for quite some time. In addition, I had it on a wireless charger during all of this.

    I happened to reach down and touch it, it was in a clear Speck case, and it was extremely hot. Being the day before the first recall, I just did what I thought was the logical thing to do...

    I peeled off the case, and put it in the refrigerator until it was done with what it was doing.

    I will say that it burned my fingers enough that I ran them under cold water for a while. Not enough until they blistered or anything , but they were definitely red and it hurt.

    The phone should not get that hot.

    The next day, the first recall happened. Shortly thereafter I replaced that one with my 3rd...

    And it doesn't even get warm... I did the same Android updates, wireless charging at the same time because I was trying to replicate the problem... And everything was fine, is fine, and continues to be fine.

    I'm afraid that some of the first batch got back out into the hands of the public, and I believe some people either faked it or used cheap Chargers and cables and perhaps contributed to the problem. Frankly I also suspect some corporate espionage...

    But I have never had a phone burn my fingertips... And one of the phones out of that first batch did.

    Just the opinion of a die-hard note 7 fan.
    dejanh and jimd1050 like this.
    11-27-2016 12:33 PM
  25. Mdm23's Avatar
    In defense of the OP... I'm going to split the difference here and say that I believe the first batch should have been recalled. I had two of them out of the first batch because I returned one due to a screen defect.

    I am on my 3rd Note 7. I'm keeping it till they pry it from my cold dead fingers.

    < insert all comments about my stupidity here...>

    before the first recall, I was doing an Android update. With 165 apps, it chugs on the processor pretty hard for quite some time. In addition, I had it on a wireless charger during all of this.

    I happened to reach down and touch it, it was in a clear Speck case, and it was extremely hot. Being the day before the first recall, I just did what I thought was the logical thing to do...

    I peeled off the case, and put it in the refrigerator until it was done with what it was doing.

    I will say that it burned my fingers enough that I ran them under cold water for a while. Not enough until they blistered or anything , but they were definitely red and it hurt.

    The phone should not get that hot.

    The next day, the first recall happened. Shortly thereafter I replaced that one with my 3rd...

    And it doesn't even get warm... I did the same Android updates, wireless charging at the same time because I was trying to replicate the problem... And everything was fine, is fine, and continues to be fine.

    I'm afraid that some of the first batch got back out into the hands of the public, and I believe some people either faked it or used cheap Chargers and cables and perhaps contributed to the problem. Frankly I also suspect some corporate espionage...

    But I have never had a phone burn my fingertips... And one of the phones out of that first batch did.

    Just the opinion of a die-hard note 7 fan.
    You just said it though. What people don't realize is that when a phone gets hot, it's not the battery. It's the processor that's getting hot. That's why powerful laptops and computers have fans. Anytime I've really taxed a phone, it has gotten very hot. When I first set up my Note7 it got really hot from all the information transferring from my Note 4. This has always happened. It's just now this stupid media blitz and recall fiasco has people over analyzing something that's always been there.
    juliesdroidsync likes this.
    11-27-2016 11:42 PM
50 12

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