Regardless of the "actual" numbers, i REALLY sympathize with Samsung. NEVER saw myself as someone who could feel sympathy for a corporate giant, and YET, this weekend i was in Lowes standing near a Samsung refrigerator, waiting for my husband, and in just those few minutes, several ppl browsing around would see Samsung's beautiful Showcase fridge (door in door for handy items) and all i heard was "oh no way, their appliances explode, catch fire, etc", & after i bought mine (it wasn't a Samsung but NOT due to those reasons) the Salesman told me they CANNOT give Samsung Appliances away these days...
Hopefully, they can weather the storm and it can all blow over, but from DAY ONE of this debacle, i just don't see HOW. I predicted then & predict even more NOW that Samsung's best bet is to become a distributor rather than a retailer.... If this occurs, all i can say i am glad i snagged the best product they EVER made, the Gear S3 Frontier LTE....
To me the ONLY thing that could possibly restore their reputation that cause everyone to scream, "shark!!!, shark!!!",would be a 60 second ad campaign that took you INSIDE their laboratories, showed actual "sped up" footage of them "testing, replicating, & then solving" the issue of their exploding phones (AND washing machines) with some reassuring ad copy that "might" convince ppl, "its safe to go back in the Samsung waters"....
BUT since they have not yet "completley identified or isolated the very issue, i just don't see a them regaining people's trust just by coming out with new, shiny devices. There HAS to be something else done, or ppl will just "pass up their new phones" just like those ppl passed up that beautiful shiny new refrigerator.... : (
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