Verizon stops samsung early upgrade right before official recall

[xbern612]

I believe I have a legitimate argument which deserves some validation from Verizon. A while ago, I was reviewing the Verizon upgrade program after the Note 7 recall and noticed that my wife was still eligible for the Samsung upgrade program.* That was when I realized that I wasn't. I then began reviewing the Note 7 recall timeline. I find it peculiar that Verizon stop the program right before the official recall, and then reinstated the program when the S8 came out.

*

Aug. 19:*Samsung starts Galaxy Note 7 sales in 10 markets including United States and South Korea.

Sept. 2:*Samsung announces global recall

Sept. 9:*U.S. Consumer Product Safety Commission urges Galaxy Note 7 users to stop using their Note 7

*
Sept 10 last day to be eligible for annually upgrade
To participate, you need to have:

Purchased and activated an eligible Samsung device on a Verizon Wireless device payment agreement. Eligible devices:Galaxy S8, and S8+Galaxy S7 and S7 edge purchased on or beforeSeptember 10, 2016

*

Sept. 15:*U.S. Consumer Product Safety Commission formally announces recall

 

[Ry]

what's the issue?

 

[xbern612]

Verizon made it so people who had to trade there note 7 in for a s7 edge were not eligible for the annual upgrade program

 

[lizette1222]

Yup I'm in the same boat, i can't upgrade because I got stuck with an S7 edge..which sucks because I cannot participate in the deal Samsung and Verizon is doing..

 

[L0n3N1nja]

Even if you had the 50% upgrade option, you would still need to pay the device off for Samsung or Verizons trade in discount.

 

[lizette1222]

True, but I would at least get a chance to upgrade even if I don't get the discount. What bothers me is that Verizon told me that this crappy S7 edge that I had to settle for was elegible for a yearly upgrade, and now they seem that they forgot. If they knew that they weren't going to honor that at least let costumers know to get a cheap phone and not lie to them just to make them sign a contract