1. xbern612's Avatar
    I believe I have a legitimate argument which deserves some validation from Verizon. A while ago, I was reviewing the Verizon upgrade program after the Note 7 recall and noticed that my wife was still eligible for the Samsung upgrade program.* That was when I realized that I wasn't. I then began reviewing the Note 7 recall timeline. I find it peculiar that Verizon stop the program right before the official recall, and then reinstated the program when the S8 came out.


    Aug. 19:*Samsung starts Galaxy Note 7 sales in 10 markets including United States and South Korea.

    Sept. 2:*Samsung announces global recall

    Sept. 9:*U.S. Consumer Product Safety Commission urges Galaxy Note 7 users to stop using their Note 7

    Sept 10 last day to be eligible for annually upgrade
    To participate, you need to have:

    Purchased and activated an eligible Samsung device on a Verizon Wireless device payment agreement. Eligible devices:Galaxy S8, and S8+Galaxy S7 and S7 edge purchased on or beforeSeptember 10, 2016


    Sept. 15:*U.S. Consumer Product Safety Commission formally announces recall
    08-27-2017 05:39 PM
  2. Ry's Avatar
    what's the issue?
    08-27-2017 07:09 PM
  3. xbern612's Avatar
    Verizon made it so people who had to trade there note 7 in for a s7 edge were not eligible for the annual upgrade program
    08-28-2017 04:55 AM
  4. lizette1222's Avatar
    Yup I'm in the same boat, i can't upgrade because I got stuck with an S7 edge..which sucks because I cannot participate in the deal Samsung and Verizon is doing..
    09-06-2017 04:00 PM
  5. L0n3N1nja's Avatar
    Even if you had the 50% upgrade option, you would still need to pay the device off for Samsung or Verizons trade in discount.
    09-06-2017 04:12 PM
  6. lizette1222's Avatar
    True, but I would at least get a chance to upgrade even if I don't get the discount. What bothers me is that Verizon told me that this crappy S7 edge that I had to settle for was elegible for a yearly upgrade, and now they seem that they forgot. If they knew that they weren't going to honor that at least let costumers know to get a cheap phone and not lie to them just to make them sign a contract
    xbern612 likes this.
    09-06-2017 07:00 PM

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