Since 4.4.2 I cannot get my note 8 to sync with my Samsung account. I have tried lots of things including a factory darta reset to no avail. Today I chatted with a support rep who immediately told me to do a hard reset. I told her that I had and she said that what I had done was a "soft" reset and gave me detailed instructions on doing a "hard reset" ( hold volume,power and home key down.....etc). I just got my stuff set back up and I really don't want to do this again because ,honestly, I'm skeptical. Is there really a significant difference between a " factory data reset" and a " hard reset"?