[riskybzns]

Well try get smart switch on that computer

i tried! not sure why the new tab pops up then disappears.

[riskybzns]

Did you already try the method of uninstalling your MTP driver in the Windows Device Manger, then connecting the phone via USB and waiting for Windows to prompt you to install the driver automatically?

that i have not. would that be the one you are referencing to that i posted in the screenshot earlier?

[B. Diddy]

Right -- in Windows Device Manager, right-click Samsung Android Phone, then look for an option to uninstall drivers. After the driver has been uninstalled, unplug the phone from the PC, wait a few seconds, then plug it back in and see if Windows automatically reinstalls the driver.

[mustang7757]

i tried! not sure why the new tab pops up then disappears.

This most likely on your computer side the issue

[riskybzns]

This most likely on your computer side the issue

i had the somewhat same thing happen earlier when i was talking with samsung and i was finally about to get it to download, but boy, they wanted that cursor in a very particular spot in the tab. lol

[riskybzns]

Right -- in Windows Device Manager, right-click Samsung Android Phone, then look for an option to uninstall drivers. After the driver has been uninstalled, unplug the phone from the PC, wait a few seconds, then plug it back in and see if Windows automatically reinstalls the driver.

it shows that it installed the samsung android adb interface under samsung android phone

[mustang7757]

i had the somewhat same thing happen earlier when i was talking with samsung and i was finally about to get it to download, but boy, they wanted that cursor in a very particular spot in the tab. lol

Lol..I hope you can get it going

[riskybzns]

Right -- in Windows Device Manager, right-click Samsung Android Phone, then look for an option to uninstall drivers. After the driver has been uninstalled, unplug the phone from the PC, wait a few seconds, then plug it back in and see if Windows automatically reinstalls the driver.

still....nothing!!!

[riskybzns]

Lol..I hope you can get it going

me too!!! i'm frustrated and want to stop, but at the same time i want to figure out what in the actual duck i did to get it to work last time

[B. Diddy]

What version of Windows do you have, and how up to date is it? The tricky thing here is that this kind of problem could be due to a need for an update, or conversely it could be a bug introduced by a recent update (Microsoft seems to have had a lousy record lately with their updates).

[riskybzns]

Right -- in Windows Device Manager, right-click Samsung Android Phone, then look for an option to uninstall drivers. After the driver has been uninstalled, unplug the phone from the PC, wait a few seconds, then plug it back in and see if Windows automatically reinstalls the driver.

what about that highlighted one???

[B. Diddy]

I was just thinking that -- try uninstalling that driver, then reconnecting the phone to the PC and see if it reinstalls that driver.

[riskybzns]

What version of Windows do you have, and how up to date is it? The tricky thing here is that this kind of problem could be due to a need for an update, or conversely it could be a bug introduced by a recent update (Microsoft seems to have had a lousy record lately with their updates).

win 8.1

[riskybzns]

I was just thinking that -- try uninstalling that driver, then reconnecting the phone to the PC and see if it reinstalls that driver.

blessed be they name!!!! still nothing after doing all that, however, when i disconnect the phone that highlighted unknown device goes away. i feel like when i got this the work last time it had something to do with that and i had to find a file on my pc for it to work. maybe i'm wrong on this, but that's what i'm feeling like happened.

[riskybzns]

pretty sure i figured it out!!! ya'll can boot me from this, but i'm a DUCKING GENIUS!!! just took me forever in a day to figure it out!!!!!

[B. Diddy]

Great! How did you do it?

[riskybzns]

Great! How did you do it?

great...if i can remember it all again!!! lol

device manager, other devices, unknown device, update driver software, browse my computer for driver software, let me pick from a list of device drivers on my computer, samsung android phone, then mtp usb device, next, and BAM!!!!

[mustang7757]

great...if i can remember it all again!!! lol

device manager, other devices, unknown device, update driver software, browse my computer for driver software, let me pick from a list of device drivers on my computer, samsung android phone, then mtp usb device, next, and BAM!!!!

Got it going, nice

[riskybzns]

Got it going, nice

yep....and of course i end up with a completely totally different issue on hand now. lol

[mustang7757]

yep....and of course i end up with a completely totally different issue on hand now. lol

O boy , what happened?

[riskybzns]

O boy , what happened?

figured it out...at least this one was a simpler fix. lol

i must have accidentally turned on the use volume keys for media because whenever i tried turning the ringer up i got nothing except for turning of the media, which of course there was no media apps open.

[mustang7757]

figured it out...at least this one was a simpler fix. lol

i must have accidentally turned on the use volume keys for media because whenever i tried turning the ringer up i got nothing except for turning of the media, which of course there was no media apps open.

Ahh ..ok good

[riskybzns]

thanks for everything group!!! i wouldn't have figured this out without ya'll giving me some guidance on refreshing my brain on how i fixed this the last time.

have a good day and stay safe!!!

[riskybzns]

after last night i sure felt like this is what i was going through, but not with you guys. lol

[mustang7757]

after last night i sure felt like this is what i was going through, but not with you guys. lol