[riskybzns]

so here's hoping someone can help this ol forgetful fogey out.

sprint note 8 trying to sync it to my pc so i can pull all of my pictures off the phone onto a flash drive.

i ran into this problem either last year or 2 years ago and for the life of me i can't remember how the heck i figured it out, but i remember it had something to do with having to go into device manager and select a file folder.

i already downloaded the driver software from their site and already installed it, seem like all drivers are up to date so it says, but the pc is still not showing the device, even though i know it's connected because i hear the sound when i plug in the sync cord.

thanks for everyone's help!!!

[B. Diddy]

It's not technically a "sync." Connect the phone to the PC via USB, then swipe the notification panel down and tap the USB icon Make sure it's set to MTP (or File Transfer). Then open Windows File Explorer on your PC and select the phone in the device list. You should be able to find your photos in the /DCIM/Camera directory.

[riskybzns]

don't have that option in my notification panel, but i know that's in develop options under usb configuration and mtp is set, yet still file explorer does not recognize the phone.

i remember this being an issue in device manager, i know that much. i just can't remember what or where in device manager i had to mess with. i know i also had to select "browse my computer for driver software" to get this to work properly. i talked with samsung support and they have our chat where i figured it out, but i didn't end up telling them how i got it to work.

[mustang7757]

don't have that option in my notification panel, but i know that's in develop options under usb configuration and mtp is set, yet still file explorer does not recognize the phone.

i remember this being an issue in device manager, i know that much. i just can't remember what or where in device manager i had to mess with. i know i also had to select "browse my computer for driver software" to get this to work properly. i talked with samsung support and they have our chat where i figured it out, but i didn't end up telling them how i got it to work.

You turn Google photos back up on then just log into your Google account on computer and they be there ?

[riskybzns]

You turn Google photos back up on then just log into your Google account on computer and they be there ?

has nothing to do with google, i don't even use google to back them up. just want to do a transfer to my phone from my pc, which use to be simple until samsung messed around with stuff.

[riskybzns]

It's not technically a "sync." Connect the phone to the PC via USB, then swipe the notification panel down and tap the USB icon Make sure it's set to MTP (or File Transfer). Then open Windows File Explorer on your PC and select the phone in the device list. You should be able to find your photos in the /DCIM/Camera directory.

i think i recall it being something like this, but mtp is selected on my phone.

[mustang7757]

has nothing to do with google, i don't even use google to back them up. just want to do a transfer to my phone from my pc, which use to be simple until samsung messed around with stuff.

Its another option , instead of connecting with a cable .

[riskybzns]

Its another option , instead of connecting with a cable .

yeah, i get that, but i'd rather do it via phone to pc via cable

[mustang7757]

yeah, i get that, but i'd rather do it via phone to pc via cable

You have Samsung dividers installed? Try on the phone go into settings >,apps>e dots upper right corner tap <go to system apps and scroll until you find usb settings tap go to its storage clear data and force stop it

[B. Diddy]

I think I've seen this issue discussed before, but it always puzzles me how an Android device wouldn't give the user an option to select the USB connection protocol from the notification panel.

Do you even see the USB notification when you connect? If so, what do you see when you tap it?

[riskybzns]

You have Samsung dividers installed? Try on the phone go into settings >,apps>e dots upper right corner tap <go to system apps and scroll until you find usb settings tap go to its storage clear data and force stop it

don't think so. i downloaded the "samsung usb driver for mobile phones" from their website and installed it

[riskybzns]

I think I've seen this issue discussed before, but it always puzzles me how an Android device wouldn't give the user an option to select the USB connection protocol from the notification panel.

Do you even see the USB notification when you connect? If so, what do you see when you tap it?

i see people say that, but i don't see it on my device. might that's carrier specific, which wouldn't make sense. if i go into develop options then i can see usb connection then select mtp.

there are the only options i see on my drop down notification panel

[mustang7757]

don't think so. i downloaded the "samsung usb driver for mobile phones" from their website and installed it

Install it from Samsung website

[riskybzns]

Install it from Samsung website

that's where i got what i mentioned from. even samsung directed me to it.

[mustang7757]

In your screen shot tap where the arrow pointing

[mustang7757]

that's where i got what i mentioned from. even samsung directed me to it.

Oh ok ..

[riskybzns]

You have Samsung dividers installed? Try on the phone go into settings >,apps>e dots upper right corner tap <go to system apps and scroll until you find usb settings tap go to its storage clear data and force stop it

so when i google samsung dividers i get info on their fridge, no drivers for a pc. lmao!!!

[riskybzns]

In your screen shot tap where the arrow pointing

and i did and it's set under transfer files

[mustang7757]

so when i google samsung dividers i get info on their fridge, no drivers for a pc. lmao!!!

Hahaha...Download smart switch tool , it comes with Samsung drivers and from the tool there you can download them anytime you want

[riskybzns]

In your screen shot tap where the arrow pointing

even switched it to "transfer images" and the computer makes the connection sound, but still, nothing in file explorer

[mustang7757]

and i did and it's set under transfer files

Can you expand and take a screen shot?

Also did you try reset usb settings i mentioned earlier ?

[riskybzns]

Hahaha...Download smart switch tool , it comes with Samsung drivers and from the tool there you can download them anytime you want

how much more crap do i need to download? lol

i'm frustrated, but at the same time want to win this battle and remember how the hell i was able to get it to work. still say it had something to do with going into device manager

[mustang7757]

how much more crap do i need to download? lol

i'm frustrated, but at the same time want to win this battle and remember how the hell i was able to get it to work. still say it had something to do with going into device manager

That should be first thing any Samsung owner has , it back up your device and does software updates .

[riskybzns]

Can you expand and take a screen shot?

Also did you try reset usb settings i mentioned earlier ?

and i forgot to, but i just did.

here's the screenshot you asked for.

[mustang7757]

and i forgot to, but i just did.

here's the screenshot you asked for.

Thank you !

You on android 8?