1. Ronald Rivera1's Avatar
    So, I got the email that I'm eligible for the $425 trade in credit to buy a Note 8. When I go thru the final checkout, it comes up with Promo code expired error. Has anyone else had this problem. I'm going thru the Samsung website.
    08-31-2017 10:00 AM
  2. Ca_lvn's Avatar
    No promo code used for my purchase, went directly thur Samsung with my email for qualifying
    08-31-2017 10:08 AM
  3. erikemp's Avatar
    So, I got the email that I'm eligible for the $425 trade in credit to buy a Note 8. When I go thru the final checkout, it comes up with Promo code expired error. Has anyone else had this problem. I'm going thru the Samsung website.
    I'm having the same problem.
    08-31-2017 11:05 AM
  4. smooth4lyfe's Avatar
    You shouldn't need a promo code...just once you put your email and they say your eligible, you should get another email with the link to order the phone
    toenail_flicker likes this.
    08-31-2017 11:08 AM
  5. ol_jackburton's Avatar
    Your on the Samsung website you put in your email address and it came back that you qualified for the credit? If that is not working for you, i would call them.

    Here is the link, just for giggles.
    Special offer for former Galaxy Note7 Owners | Samsung US
    08-31-2017 11:09 AM
  6. erikemp's Avatar
    I called earlier. I was told there was a problem with the web site and to keep trying to place my order.
    08-31-2017 11:25 AM
  7. jackwins's Avatar
    Glad I got my preorder in a couple of days ago.

    I hope you guys are able to order.
    08-31-2017 11:33 AM
  8. trucksmoveamerica#AC's Avatar
    I'm glad Verizon had the half off promo. Dealing directly with Samsung sounds like a painful journey I don't want to take. Lol
    08-31-2017 12:06 PM
  9. toenail_flicker's Avatar
    You shouldn't need a promo code...just once you put your email and they say your eligible, you should get another email with the link to order the phone
    this^^^^. I just tried it again to see if they had added any other acceptable phones for the return (N4).
    08-31-2017 12:14 PM
  10. erikemp's Avatar
    They never asked for a promo code, but that's the error message I got when trying to checkout.
    08-31-2017 12:37 PM
  11. bbgpsuser's Avatar
    I just ordered a little more than an hour ago and it worked with no issue. Maybe they resolved their error.
    08-31-2017 10:06 PM
  12. erikemp's Avatar
    I was finally able to get my order in a couple hours ago.
    08-31-2017 10:18 PM
  13. Ronald Rivera1's Avatar
    Ok. So I tried just now and was able to order mine. So, like a previous poster said, was probably the website having issues.
    09-01-2017 01:00 AM

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