09-13-2017 10:34 PM
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  1. billyhousemover's Avatar
    To start with, I love the note 8. The problem was that it did not come with coloring installed with the pen. I have talked to every technician available and everyone of them passed me on or said that they could not figure out why. I have learned that it is not a app that you can download. It is pre installed. After taking it in to Verizon, as a last ditch effort, they could not figure anything out so I have had to have it replaced! One thing is for sure, I now know all there is to know about the note 8! By the way I used the switch app to transfer from note 5 and I will not do that this time except for my music and saved files.
    Gray Area likes this.
    09-11-2017 08:11 PM
  2. PJRed2008's Avatar
    09-11-2017 08:17 PM
  3. billyhousemover's Avatar
    Yes but mine does not have at all. All of the ones at Verizon including the reps phones had it.
    09-11-2017 08:20 PM
  4. nobrakes's Avatar
    They couldn't flash a stock rom? I had a problem with my Note 4 couple years ago and went to best buy, the Samsung rep flashed a stock image and that fixed my issue.
    09-11-2017 08:32 PM
  5. billyhousemover's Avatar
    I suggested that and they said I should just replace it. They just want to make another sale. Not worth their time. I already have the new one on the same. Not looking forward to getting all the apps set up again but that's life I guess. At least the battery is running and charging cool and lasting a long time!
    09-11-2017 08:45 PM
  6. smooth4lyfe's Avatar
    I suggested that and they said I should just replace it. They just want to make another sale. Not worth their time. I already have the new one on the same. Not looking forward to getting all the apps set up again but that's life I guess. At least the battery is running and charging cool and lasting a long time!
    You could have just backed up your Homescreen using Samsung Cloud....it restores your apps, themes, wallpapers, folders, etc. and organized it the exact way you had it before. Such a huge time saver.
    Gray Area and debdroid1a like this.
    09-11-2017 09:01 PM
  7. billyhousemover's Avatar
    I'm worried that is what caused the problem so I'm going to load each app one at a time.
    w7sg likes this.
    09-11-2017 09:06 PM
  8. pduffer's Avatar
    They couldn't flash a stock rom? I had a problem with my Note 4 couple years ago and went to best buy, the Samsung rep flashed a stock image and that fixed my issue.
    I'm thinking there's probably a big difference between the Samsung rep at Best buy and a Verizon clerk
    09-11-2017 09:07 PM
  9. TechNut79's Avatar
    You could have just backed up your Homescreen using Samsung Cloud....it restores your apps, themes, wallpapers, folders, etc. and organized it the exact way you had it before. Such a huge time saver.
    What is this Samsung Cloud you speak of and how do I use it to backup all of that?
    Gray Area and ol_jackburton like this.
    09-12-2017 09:41 AM
  10. chanchan05's Avatar
    What is this Samsung Cloud you speak of and how do I use it to backup all of that?
    Settings>Clouds and Accounts>Samsung Cloud
    smooth4lyfe and Gray Area like this.
    09-12-2017 09:42 AM
  11. L0n3N1nja's Avatar
    They couldn't flash a stock rom? I had a problem with my Note 4 couple years ago and went to best buy, the Samsung rep flashed a stock image and that fixed my issue.
    4 years experience at Verizon, we didn't have access to the ROMs or ability to flash like that. Even if we did, we went from slow computers to iPads for doing our work. Then there is also the fact no Verizon employee wants to waste their time doing that, their main income is commission while the Samsung rep at Best Buy is paid hourly.

    So yeah, big difference between Verizon rep and Samsung rep.
    toenail_flicker likes this.
    09-12-2017 09:48 AM
  12. ol_jackburton's Avatar
    Settings>Clouds and Accounts>Samsung Cloud
    I do not see that on my phone, i am on verizon so maybe we do not have it.
    09-12-2017 09:53 AM
  13. toenail_flicker's Avatar
    I do not see that on my phone, i am on verizon so maybe we do not have it.
    this Settings>Clouds and Accounts>Samsung, and then tap on Samsung under accounts and it will take you to the sync screen. that is your cloud area and you can choose which to sync/backup.
    09-12-2017 10:32 AM
  14. TechNut79's Avatar
    Settings>Clouds and Accounts>Samsung Cloud
    I don't see it. I do see other Samsung stuff, but nothing for wallpapers or themes, etc.
    09-12-2017 10:42 AM
  15. toenail_flicker's Avatar
    I don't see it. I do see other Samsung stuff, but nothing for wallpapers or themes, etc.
    this Settings>Clouds and Accounts>Samsung, and then tap on Samsung under accounts and it will take you to the sync screen. that is your cloud area and you can choose which to sync/backup.
    09-12-2017 11:10 AM
  16. billyhousemover's Avatar
    4 years experience at Verizon, we didn't have access to the ROMs or ability to flash like that. Even if we did, we went from slow computers to iPads for doing our work. Then there is also the fact no Verizon employee wants to waste their time doing that, their main income is commission while the Samsung rep at Best Buy is paid hourly.

    So yeah, big difference between Verizon rep and Samsung rep.
    Just didn't think about Best Buy. I never go there. At least they are sending me a new one with no hassle!
    I'm thinking there's probably a big difference between the Samsung rep at Best buy and a Verizon clerk
    09-12-2017 11:39 AM
  17. ol_jackburton's Avatar
    this Settings>Clouds and Accounts>Samsung, and then tap on Samsung under accounts and it will take you to the sync screen. that is your cloud area and you can choose which to sync/backup.
    thanks for trying to help, but that is not on my phone.
    I returned my Note 8-screenshot_20170912-124339.jpg
    I returned my Note 8-screenshot_20170912-124348.jpg
    I returned my Note 8-screenshot_20170912-124358.jpg
    I returned my Note 8-screenshot_20170912-124406.jpg
    09-12-2017 11:48 AM
  18. toenail_flicker's Avatar
    thanks for trying to help, but that is not on my phone.
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    go down and tap on accounts and then follow the rest... (the yellowish section)
    Gray Area likes this.
    09-12-2017 11:50 AM
  19. ol_jackburton's Avatar
    go down and tap on accounts and then follow the rest... (the yellowish section)
    I am sure i am just being dense, but here is what i see when i tap on accounts

    I returned my Note 8-screenshot_20170912-125257.jpg
    09-12-2017 11:55 AM
  20. TechNut79's Avatar
    Not there. This is what I see.
    Attached Thumbnails I returned my Note 8-screenshot_2017-09-12-12-54-26.jpg  
    09-12-2017 11:55 AM
  21. TechNut79's Avatar
    I am sure i am just being dense, but here is what i see when i tap on accounts

    Click image for larger version. 

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    It's the one that says Samsung account.
    09-12-2017 11:56 AM
  22. toenail_flicker's Avatar
    Not there. This is what I see.
    you're there. that's it. you can uncheck items or click up top to sync all now
    09-12-2017 12:00 PM
  23. ol_jackburton's Avatar
    It's the one that says Samsung account.
    still not seeing anything called clouds or cloud
    I returned my Note 8-screenshot_20170912-125857.jpg
    I returned my Note 8-screenshot_20170912-125934.jpg
    09-12-2017 12:04 PM
  24. toenail_flicker's Avatar
    still not seeing anything called clouds or cloud
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    it doesn't call it cloud, but you're there. that's your backup area.
    09-12-2017 12:14 PM
  25. TechNut79's Avatar
    Ok. So the person above who said something about backing up themes and wallpapers and other key things, was wrong.
    09-12-2017 12:21 PM
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