1. dpham00's Avatar
    I tried to activate my Verizon Note 8 on Verizon, and it gets stuck at the equipment protection screen. I have tried all the options, and it doesn't let me continue. Does anyone else have this problem?

    Cannot activate Verizon Note 8 bought from Samsung on Verizon-verizon-activation-note-8.jpg

    P.S. A sim swap does work, but I am just curious as to why I can't activate in Verizon's system.
    09-12-2017 10:32 AM
  2. toenail_flicker's Avatar
    won't let you activate on phone?
    09-12-2017 10:34 AM
  3. thedonp's Avatar
    IVR system
    09-12-2017 10:37 AM
  4. dpham00's Avatar
    won't let you activate on phone?
    It will not let me get past the insurance screen. I tried all the options including declined insurance. It just goes back to this screen.
    09-12-2017 10:38 AM
  5. toenail_flicker's Avatar
    It will not let me get past the insurance screen. I tried all the options including declined insurance. It just goes back to this screen.
    that's really odd
    09-12-2017 10:56 AM
  6. Thomas Kreh's Avatar
    I had to go through IVR, 1-877-807-4646.
    09-12-2017 12:36 PM
  7. boriqua2000's Avatar
    I went to activate mine and they had the same problem at the store. Turns out you have to wait until the 15th because that's when the phone is actually supposed to come out. It's not in their system yet
    09-13-2017 02:58 PM
  8. TheMiz's Avatar
    Mine arrived yesterday ( Sept 12th ) turned off the old Note 5 and turned on the new Note 8 and it went through the set up , it was the easiest set up I ever had.
    09-13-2017 06:05 PM
  9. TheMiz's Avatar
    I went to activate mine and they had the same problem at the store. Turns out you have to wait until the 15th because that's when the phone is actually supposed to come out. It's not in their system yet
    Humm I didn't have any problems activating my Note 8 bought from Verizon
    09-13-2017 06:06 PM
  10. Thomas Kreh's Avatar
    I went to activate mine and they had the same problem at the store. Turns out you have to wait until the 15th because that's when the phone is actually supposed to come out. It's not in their system yet
    Been using mine since 9.6, no problems at all.
    09-14-2017 08:04 PM
  11. buckifvr's Avatar
    Got my Note 8 on 9/7. Popped in the nano Sim from my Note 5 and had no problem with activation.
    09-14-2017 08:13 PM
  12. Amele's Avatar
    I had to do it three times. on Verion on the 5th but it was fine after that.
    09-14-2017 09:02 PM
  13. IbeSasha's Avatar
    So is it normal to have to take the old sim from your old phone (mine is an iPhone) and put it in the note 8 in order to activate with verizon? I am having trouble activating my note 8 with the sim card that was already installed.
    09-19-2017 07:58 PM
  14. Baby_Doc's Avatar
    So is it normal to have to take the old sim from your old phone (mine is an iPhone) and put it in the note 8 in order to activate with verizon? I am having trouble activating my note 8 with the sim card that was already installed.
    You shouldn't have to do that. When my Note 8 wouldn't activate there was screen message to call a Verizon activation phone number. I did and it worked. No Sim card transfer was done.
    09-19-2017 08:14 PM
  15. kj11's Avatar
    You shouldn't have to do that. When my Note 8 wouldn't activate there was screen message to call a Verizon activation phone number. I did and it worked. No Sim card transfer was done.
    Same here. It was about a 90 second phone call.
    09-19-2017 08:15 PM
  16. TX Jedi's Avatar
    Mine wouldn't activate with the new SIM, I had to use the one from my other phone.
    09-19-2017 08:50 PM
  17. IbeSasha's Avatar
    Well I called that number several times but could not get anything to work right no matter which option I chose on the menu. So I went into my verizon wireless account and was able to walk through a half dozen steps, it felt like, input my note ID number, SIM code etc. and finally got to a point that my phone activated but ONLY after I completely shut down my iPhone 6s first and then completely shut down the Note 8 and restarted it.
    09-19-2017 09:30 PM
  18. NYVET's Avatar
    This may be too late, but I had the same problem, turns out you have to turn your old device OFF, THEN power on your new device, and that's all it takes.
    09-19-2017 09:44 PM
  19. NYVET's Avatar
    I went to activate mine and they had the same problem at the store. Turns out you have to wait until the 15th because that's when the phone is actually supposed to come out. It's not in their system yet
    Not true at all. Straight from Samsung, 'all pre-orders are authorized to be distributed on Tuesday, Sept 5th'. It is certainly in the system, I got mine on the 5th and once I powered my old device off, I was able to activate it.
    09-19-2017 09:46 PM
  20. areyes163's Avatar
    I never call and activate. Just use your old sim. It's perfectly fine. I take my old sim card and place in my new phone and never had a problem. I'll use them same sim card in dozens of phones.
    09-20-2017 09:57 AM

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