09-16-2017 12:12 AM
41 12
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  1. mia_xoxo's Avatar
    Anyone else that picked the gear 36p not able to get it to turn on? Mine was delivered today tried turning it on and nothing. Plugged it in to charge for a little over an hour, came back tried again and still nothing....I'm thinking I got a dud. 😑
    DmDJ61 likes this.
    09-13-2017 02:25 PM
  2. mdoades71's Avatar
    Mine was dead when I got it as well. However after a short while of charging, it powered on. Sounds like you may either have a dud or possible bad charging cable.
    09-13-2017 02:57 PM
  3. comestim's Avatar
    Mine would not charge off my pixel charger and had to plug it into one of my Samsung fast chargers.
    toenail_flicker likes this.
    09-13-2017 03:01 PM
  4. mia_xoxo's Avatar
    Yeah I've tried the charging cord that it came with along with my note 8 brick as well as the charger from my old pixel XL. Neither have worked.
    I gave Samsung a call and they should be emailing me with instructions for a replacement soon.
    09-13-2017 03:26 PM
  5. kevinpleasants's Avatar
    Mine did the same thing but after about an hour i saw the red light come on after I wiggled the cord around a bit and I was relieved that I didn't have a dude. ☺
    09-13-2017 03:28 PM
  6. metal4all6's Avatar
    I got mine yesterday. Mine would also not turn on at first, but the instructions say it must be charged before it will turn on. I'm guessing they ship them out with 0% battery?

    Also, I could not get it to charge with any of my Samsung fast charge bricks - I had to use an older non-fast charging brick and it worked .

    edit - I don't have a memory card for the 360 yet, but thought it was pretty cool I could get live feed streamed to my phone. So essentially it can be used as a 'spy camera' as long as your phone is in range haha. I may test this out later on my kids ;-)
    toenail_flicker likes this.
    09-13-2017 04:05 PM
  7. areyes163's Avatar
    My guess is it is out of juice. It's not a big seller and that why the 360 camera are shipping so fast. They have a ton in stock from not selling so most likely they are just dead. Hopefully you get tours resolved.
    09-13-2017 04:17 PM
  8. skatergirl's Avatar
    I cannot wait to get my phone and camera. I had it shipped to my vacation destination based on the original ship date. I hope my camera is not a dud because I want to video a wedding with it on Saturday. Hope you all like your cameras. I get to see mine later today.
    09-13-2017 04:34 PM
  9. mia_xoxo's Avatar
    I got mine yesterday. Mine would also not turn on at first, but the instructions say it must be charged before it will turn on. I'm guessing they ship them out with 0% battery?

    Also, I could not get it to charge with any of my Samsung fast charge bricks - I had to use an older non-fast charging brick and it worked .

    edit - I don't have a memory card for the 360 yet, but thought it was pretty cool I could get live feed streamed to my phone. So essentially it can be used as a 'spy camera' as long as your phone is in range haha. I may test this out later on my kids ;-)
    Well this is going to suck if I'm going to have to go out and purchase a "regular" charging brick. All of mine are fast charging capable. But that could very likely be the issue. Maybe I'll try charging it in my car to see what happens.
    09-13-2017 05:25 PM
  10. Gray Area's Avatar
    Mine was dead on arrival, then I plugged it in to the stock galaxy s8 plus charger it didn't light up and nothing happened I unplugged it, plugged it in again, read the directions, unplug then plugged again and the red charging light lit up. Havn't had any problems since as soon as I plug it up it starts charging and it turns on immediately when I power it up. It takes great 360 photos
    09-13-2017 06:35 PM
  11. robertopod1968's Avatar
    Tried mine with fast,slow, apple chargers,USB ports on 3 different computers and USB port in my truck. No dice.
    09-13-2017 06:47 PM
  12. allen476's Avatar
    Must be something with fast charging. I used the fast charger I got with my N7 and no charging. I plugged it in to a usb port on an outlet adapter and it charged. I thought that I had a dud as well.
    09-13-2017 07:09 PM
  13. arunma's Avatar
    My Gear 360 just arrived today. Sadly I didn't get home before my apartment's front office closed. So it's sitting on a shelf a couple hundred feet away from me, and I can't get at it. Guess I'll have to wait until tomorrow morning.

    So I'm curious about one thing in particular: does anyone think it's worth it to install an SD card? I'm hoping I can just have it tethered to my Note 8 at all times and directly save my photos and videos there. Is that possible? Or does it need to save media locally and sent to the Note 8 via a file transfer?
    09-13-2017 07:31 PM
  14. anon(782252)'s Avatar
    My Gear 360 just arrived today. Sadly I didn't get home before my apartment's front office closed. So it's sitting on a shelf a couple hundred feet away from me, and I can't get at it. Guess I'll have to wait until tomorrow morning.

    So I'm curious about one thing in particular: does anyone think it's worth it to install an SD card? I'm hoping I can just have it tethered to my Note 8 at all times and directly save my photos and videos there. Is that possible? Or does it need to save media locally and sent to the Note 8 via a file transfer?
    Must have SD card in the camera to take a picture or record video. You can then save them to your phone or the SD card in your phone.
    09-13-2017 08:21 PM
  15. blopez24's Avatar
    yeah mine isn't turning on.
    09-13-2017 08:56 PM
  16. kj11's Avatar
    Mine was dead too, plugged it into my Note 8 charger and it charged right up no problem.
    09-13-2017 09:11 PM
  17. kj11's Avatar
    I cannot wait to get my phone and camera. I had it shipped to my vacation destination based on the original ship date. I hope my camera is not a dud because I want to video a wedding with it on Saturday. Hope you all like your cameras. I get to see mine later today.
    Make sure you get a SD card for it before Saturday; can't do anything without one
    Gray Area likes this.
    09-13-2017 09:12 PM
  18. blopez24's Avatar
    Mine was dead too, plugged it into my Note 8 charger and it charged right up no problem.
    Mines been plugged for an hour nothing
    09-13-2017 09:17 PM
  19. Miscue's Avatar
    I've tried charging mine for 4 days, in various ways, with various chargers and it's as dead as dead can be.
    09-14-2017 12:12 AM
  20. kevinpleasants's Avatar
    I've tried charging mine for 4 days, in various ways, with various chargers and it's as dead as dead can be.
    Keep adjusting the power cable near the 360.
    09-14-2017 12:47 AM
  21. Deke218's Avatar
    This kind of takes the fun out of the waiting process. Mine shows up today. Hoping it's not a dud. Want to get some shots of the last days of summer 2017.
    09-14-2017 03:54 AM
  22. Gray Area's Avatar
    Mines been plugged for an hour nothing
    Have you contacted Samsung?
    09-14-2017 06:01 AM
  23. blopez24's Avatar
    Have you contacted Samsung?
    Funny thing, I plugged it into my batter charger which has a 1amp port and it began to charge. Unplugged it and plugged it into my regular fast charge brick and charged fine. It's just weird.
    09-14-2017 08:12 AM
  24. Gray Area's Avatar
    Wow
    09-14-2017 08:16 AM
  25. ZOMMBIE1's Avatar
    I read on another forum that if it's not charging with a wall charger to plug it into your PC or laptop. This was the case with mine as well and after it gets some juice from the PC or laptop the wall charger works just fine now.
    09-14-2017 08:32 AM
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