1. billyhousemover's Avatar
    Be careful when using smart switch tomorrow! I figured out what caused me to lose coloring app the hard way. When I used it, it transferred Penup from my note 5 to my note 8. While checking out all of the new features I noticed I had 2 Penups. So not thinking about it I deleted one. The wrong one!. The Penup that comes on the note 8 has coloring inside it as a feature. The note 5 does not. Once you delete the new Penup it is impossible to download it again with the coloring app in it. Just delete any apps on your old device before using switch. Verizon replaced mine with another new one and this time I didn't transfer any apps. Took a while to do but didn't want to take the chance. Hope this helps someone from screwing up like I did! By the way... This phone, computer, camera is awesome!!
    Katrina White1, Jewels81 and Amele like this.
    09-14-2017 07:03 PM
  2. Ca_lvn's Avatar
    Well thanks for the heads up , glad you fiquired it out
    09-14-2017 07:08 PM
  3. Katrina White1's Avatar
    Don't you just love a happy ending?!
    Jewels81 and toenail_flicker like this.
    09-14-2017 07:12 PM
  4. j_hansen's Avatar
    I think a fresh clean setup from scratch will work best for most people, back up things yourself and ad them bit by bit as you do your setup, bit time consuming intially but probably a better learning experience and less frustrating in the long run plus you can do a good clean up while you're at it.
    toenail_flicker likes this.
    09-14-2017 07:24 PM
  5. gyounk's Avatar
    Smart switch from iOS worked flawlessly for me .

    I am sorry you had the problem with the penup app. Good tip!
    toenail_flicker likes this.
    09-14-2017 08:59 PM
  6. debdroid1a's Avatar
    I didn't have Penup in my Note 5, so it worked fine. I didn't even know it was available on the Note 5. I guess I missed that thread.

    If someone else does, I wonder if there's a different version or way to tell. Or delete it on the previous phone before switching.

    Good warning though.
    09-15-2017 05:03 AM
  7. Connert's Avatar
    The newest version with the coloring app is available from the Galaxy app store. If you have the Google Play version, just remove it and install from the Galaxy app store. I did this last night and it worked fine.
    debdroid1a and Carrie Greicar like this.
    09-15-2017 05:45 AM
  8. dlgus's Avatar
    Be careful when using smart switch tomorrow! I figured out what caused me to lose coloring app the hard way. When I used it, it transferred Penup from my note 5 to my note 8. While checking out all of the new features I noticed I had 2 Penups. So not thinking about it I deleted one. The wrong one!. The Penup that comes on the note 8 has coloring inside it as a feature. The note 5 does not. Once you delete the new Penup it is impossible to download it again with the coloring app in it. Just delete any apps on your old device before using switch. Verizon replaced mine with another new one and this time I didn't transfer any apps. Took a while to do but didn't want to take the chance. Hope this helps someone from screwing up like I did! By the way... This phone, computer, camera is awesome!!
    Would a factory reset put it back?
    Amele likes this.
    09-15-2017 01:09 PM

Similar Threads

  1. Smart Lock keeps 'disappearing'
    By TX Jedi in forum Samsung Galaxy Note 8
    Replies: 11
    Last Post: 11-07-2017, 07:13 PM
  2. Cant get an ota update ’please switch sim card’
    By DVolt Z in forum Android 7.0 Nougat
    Replies: 1
    Last Post: 09-15-2017, 11:09 PM
  3. Switching from stock sms to android messages
    By perezs07 in forum Samsung Galaxy Note 8
    Replies: 4
    Last Post: 09-13-2017, 04:13 PM
  4. Smart Call/Spam Call function
    By geekstergrl in forum Samsung Galaxy Note 8
    Replies: 7
    Last Post: 09-13-2017, 10:21 AM
  5. Smart Switch didn't do what it said it did
    By dgelerin in forum Samsung Galaxy S7 edge
    Replies: 0
    Last Post: 09-12-2017, 10:08 AM
LINK TO POST COPIED TO CLIPBOARD