09-21-2017 05:52 PM
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  1. Ohioan's Avatar
    Ohioan
    When I went to bed last night I plugged my note 8 in to the charger that came with it. My alarm failed to go off this morning, but the backup on my fitbit woke me up. Checked my phone, and it's completely dead. Doesn't respond to anything. Checked the charger to see if it somehow got unplugged from the outlet, but nope that's working fine.

    Looks like a visit to Verizon is in order. Anyone else?

    Note 8, firmware update on Sunday, battery was at around 75% when I plugged of in.
    09-20-2017 06:31 AM
  2. Ohioan's Avatar
    Ohioan
    I'd noticed it is warm. Not hot, but definitely warm to the touch.
    09-20-2017 07:04 AM
  3. chyeo1979's Avatar
    chyeo1979
    Wow, that's scary
    09-20-2017 07:20 AM
  4. Ohioan's Avatar
    Ohioan
    Well, I chatted with Verizon. It was just a soft brick. I held the volume down and the power button for 30 seconds and it went to the bootloader. I has then able to power up the phone.
    09-20-2017 08:42 AM
  5. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    Just FYI - "warm to the touch" is normal after a couple of hours on the charger.
    ol_jackburton likes this.
    09-20-2017 12:33 PM
  7. anon(9691750)'s Avatar
    anon(9691750)
    Originally Posted by Ohioan
    I'd noticed it is warm. Not hot, but definitely warm to the touch.
    Sure it's normal. But a brick? I hope this isn't another note problem. After last year, that's the last thing Samsung needs after last year.
    09-20-2017 01:33 PM
  8. anon(9691750)'s Avatar
    anon(9691750)
    Originally Posted by Ohioan
    Well, I chatted with Verizon. It was just a soft brick. I held the volume down and the power button for 30 seconds and it went to the bootloader. I has then able to power up the phone.
    Well that's good. Still shouldn't have done that. But glad it still works for you.
    09-20-2017 01:34 PM
  9. anon(1733)'s Avatar
    anon(1733)
    Well my device completely locked up today. Wouldn't do anything not even a hard reset. Went to att and they couldn't even fix it. They ended up giving me a new device. They couldn't figure it out. Even tech support couldn't fix it.

    At least they let me keep my old s pen and gave me all the new accessories. But sucks to have to set the device up all over again.
    09-21-2017 05:31 PM
  10. toenail_flicker's Avatar
    toenail_flicker
    Originally Posted by areyes163
    Well my device completely locked up today. Wouldn't do anything not even a hard reset. Went to att and they couldn't even fix it. They ended up giving me a new device. They couldn't figure it out. Even tech support couldn't fix it.

    At least they let me keep my old s pen and gave me all the new accessories. But sucks to have to set the device up all over again.
    wow. very sorry to hear.
    09-21-2017 05:32 PM
  11. anon(1733)'s Avatar
    anon(1733)
    Thanks. It happens. At least they took care of it.
    toenail_flicker likes this.
    09-21-2017 05:33 PM
  12. toenail_flicker's Avatar
    toenail_flicker
    Originally Posted by areyes163
    Thanks. It happens. At least they took care of it.
    this is what worries me about having purchased from best buy. I'll bet I'm really out of luck if something like that happens after the return period, which expires soon.
    09-21-2017 05:34 PM
  13. Gray Area's Avatar
    Gray Area
    Wow, glad everything turned out alright
    09-21-2017 05:40 PM
  14. kirksucks's Avatar
    kirksucks
    You have a year warranty. A bricked phone is not your fault unless you're messing around rooting it.
    09-21-2017 05:46 PM
  15. YaniCruz's Avatar
    YaniCruz
    Originally Posted by areyes163
    Thanks. It happens. At least they took care of it.
    Just wondering. Did you purchase from the store or online? I ordered online and att corporate store didn't even offer one of the notes they had at the store they told me since I ordered online I had to call.
    09-21-2017 05:47 PM
  16. anon(1733)'s Avatar
    anon(1733)
    Ordered in store but it was shipped
    YaniCruz likes this.
    09-21-2017 05:52 PM
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