1. Sammuel1973's Avatar
    I had it on standby for 1 hour from the last time I used it, but when I try to use it again, the screen remains blank, in sleep mode. See pic. Pressing the power button and the virtual home button doesn't work. The blue led light is blinking. I then switched to my Note4 typing this thread. Any help? Thanks.
    09-20-2017 06:31 PM
  2. anon(782252)'s Avatar
    Hold the power button down for 10-15 seconds to fully power down the phone, release the power button, wait about 5 seconds, then hold it down again until the phone powers on.
    09-20-2017 06:40 PM
  3. jb4kats's Avatar
    Hold the power button down for 10-15 seconds to fully power down the phone, release the power button, wait about 5 seconds, then hold it down again until the phone powers on.
    I've had to do that already too, but I had to hold the volume down button with the power button to restart it. Just warning you, It may happen again and the culprit is probably a 3rd party app.
    amyf27 likes this.
    09-20-2017 07:10 PM
  4. Sammuel1973's Avatar
    Hold the power button down for 10-15 seconds to fully power down the phone, release the power button, wait about 5 seconds, then hold it down again until the phone powers on.
    Thanks. I repeated your instructions 5 times, no luck. Shall I just let the battery drain completely, then recharge it, and power it back on? No one else has this issue?
    09-20-2017 07:13 PM
  5. amyf27's Avatar
    How long ha e You had it, and is it unlocked or thru a carrier? Just curious if maybe anyone else has issues that they're from a similar batch or group? Mines been great since Sept 7. Tmobile
    09-20-2017 07:32 PM
  6. jb4kats's Avatar
    Thanks. I repeated your instructions 5 times, no luck. Shall I just let the battery drain completely, then recharge it, and power it back on? No one else has this issue?
    Did you try what I posted?
    09-20-2017 07:57 PM
  7. jb4kats's Avatar
    Did you try what I posted?
    I had the same problem with my S8+ on more than one occasion and had to do the volume down power Button and hold both together for maybe 5 seconds or so and it would reboot. Mine was doing the same thing yours is, Led would flash, I'd get my notification sound but the screen would not come on until I did what I said above.
    09-20-2017 08:02 PM
  8. Sammuel1973's Avatar
    How long ha e You had it, and is it unlocked or thru a carrier? Just curious if maybe anyone else has issues that they're from a similar batch or group? Mines been great since Sept 7. Tmobile
    I pre-ordered it through samsung.com, received it on September 13th, a T-Mobile variant. It's a beautiful phone. I just tried the same instructions one more time, still no luck.
    09-20-2017 08:07 PM
  9. anon(782252)'s Avatar
    Thanks. I repeated your instructions 5 times, no luck. Shall I just let the battery drain completely, then recharge it, and power it back on? No one else has this issue?
    So it won't completely power down?
    09-20-2017 08:16 PM
  10. jb4kats's Avatar
    Thanks. I repeated your instructions 5 times, no luck. Shall I just let the battery drain completely, then recharge it, and power it back on? No one else has this issue?
    Just try mine one time, I don't think just holding the power button will do it add the volume down button to it.....
    Kingstoler likes this.
    09-20-2017 08:30 PM
  11. Kingstoler's Avatar
    Hold down the power + volume down for ~10 seconds to restart the phone.
    09-20-2017 08:36 PM
  12. Sammuel1973's Avatar
    Just try mine one time, I don't think just holding the power button will do it add the volume down button to it.....
    You guys rock! That did the trick, with the volume button. I was worried, ha. Hopefully it's not a 3rd party app, cuz it'll be a pain to find out which. Besides, all the same apps I use on my Note4 for over 2 years now, but no issues.
    09-20-2017 08:41 PM
  13. Ca_lvn's Avatar
    Just courious did you do a clean install when you set your phone up or something like smartswitch and just copied everything over?
    09-20-2017 09:20 PM
  14. jb4kats's Avatar
    You guys rock! That did the trick, with the volume button. I was worried, ha. Hopefully it's not a 3rd party app, cuz it'll be a pain to find out which. Besides, all the same apps I use on my Note4 for over 2 years now, but no issues.
    I think it is, I want about to go through all my apps to find out but it didn't happen daily, but I knew I was getting the Note 8 so I held off returning it but TMobile help desk mentioned it was probably a app. I've had to do it on this phone once already so I guess I need to back track and find which one may be causing it. Glad I could help so now if it does do it again no need to panic, just reset it and try and find the app because who ever your carrier is they will want you to hard reset and I'd rather do the soft one any day over the hard reset.
    Sammuel1973 likes this.
    09-20-2017 09:46 PM
  15. jb4kats's Avatar
    Just courious did you do a clean install when you set your phone up or something like smartswitch and just copied everything over?
    I used the smart switch, but if you have auto update on in Google Play is going to update everything anyway. But this is the first time everything installed correctly from Smart Switch, I usually have to redo a few things after it finishes.
    09-20-2017 09:49 PM
  16. Sammuel1973's Avatar
    Just courious did you do a clean install when you set your phone up or something like smartswitch and just copied everything over?
    I used smartswitch, like jb4kats, from Note4 to Note8. Should I not have?
    09-20-2017 10:17 PM
  17. jb4kats's Avatar
    I used smartswitch from Note4 to Note8. Should I not have?
    I don't think you did anything wrong I feel just in my opinion and I know very little but I just know from going from one phone to the other sometimes you'll run into glitches but as far as your apps I don't think Note 4 to the Note 8 made any difference itself except Maybe one individual app could have caused it
    tekjunkie28 likes this.
    09-20-2017 10:22 PM
  18. areyes163's Avatar
    That's why I always do a clean install. Less problems that way.
    Sammuel1973 likes this.
    09-21-2017 12:33 AM
  19. Saturns3rdRing's Avatar
    That's why I always do a clean install. Less problems that way.
    I would agree. However, I have never tried Smartswitch. I'm afraid of copying over spyware if that's possible. The only thing I imported were my contacts directly from my saved. vcf file.
    09-21-2017 01:26 AM
  20. Deke218's Avatar
    I used Smart Switch also but I was coming from an S8+. If I was coming from the Note 4, I would have done a fresh install.
    Sammuel1973 and Ca_lvn like this.
    09-21-2017 01:06 PM
  21. tekjunkie28's Avatar
    ALWAYS set up as new. No reason not to really.
    09-21-2017 06:21 PM
  22. Gary02468's Avatar
    ALWAYS set up as new.
    No.
    No reason not to really.
    Unless you value the hours of your time that you save when you transfer everything automatically. The process went very smoothly for me, as it almost always does. In the rare event that it doesn't, you can always factory-reset and then try a different approach.
    09-21-2017 06:45 PM
  23. toenail_flicker's Avatar
    okay to sync contacts and pics, etc. but syncing apps can lead to issues that require a factory reset. clean new apps and all else can sync.
    09-21-2017 06:49 PM
  24. Gary02468's Avatar
    okay to sync contacts and pics, etc. but syncing apps can lead to issues that require a factory reset. clean new apps and all else can sync.
    No need to restore contacts or photos if you keep those on Google. But restoring apps by hand can take hours, and doing it automatically is usually fine. Why not try it automatically first, and resort to a manual installation only if it proves necessary?
    09-21-2017 07:04 PM

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