1. Alden Li's Avatar
    I need help. For some reason my S Pen is registering touches when I am just hovering it above the screen and not actually touching the screen with it. When I do try to register a touch by touching the screen it will sometimes not respond. This did not happen a couple of days ago. I am not sure how to fix this problem. Does anyone have any ideas?
    MooMooPrincess likes this.
    10-03-2017 03:24 PM
  2. smooth4lyfe's Avatar
    Did you drop your S-Pen or did it hit a hard surface or something?
    10-03-2017 03:53 PM
  3. kevinpleasants's Avatar
    Did you drop your S-Pen or did it hit a hard surface or something?
    Have you restarted the phone to see if it continues?
    10-03-2017 03:55 PM
  4. Alden Li's Avatar
    I did not drop the phone or the s pen. I also restarted the phone and it was the same result.
    10-03-2017 04:13 PM
  5. Alden Li's Avatar
    I think it's my s pen that is broken. I used the s pen from my note 3 on the note 8 and it worked fine. I then used the note 8 s pen on my note 3 and the same problem occurred. Would I be able to get a free replacement from Samsung or would I have to go through T Mobile since I got it there? Also would I have voided the warranty if I just placed the s pen in the sink and got it wet?
    10-03-2017 05:43 PM
  6. chanchan05's Avatar
    There are replacement tips in the box. Try that first.
    10-03-2017 05:45 PM
  7. Alden Li's Avatar
    Yeah I did use those, but same result. I think it's the entire pen that is bugged.
    10-03-2017 05:54 PM
  8. amyf27's Avatar
    Yeah I did use those, but same result. I think it's the entire pen that is bugged.
    They should provide a replacement pen for you. Go through tmpbile they're great for that. I have them and have had to do three replacements over the last few years (S6, 7edge, and Gear s2 watch, all unrelated to each other).
    10-03-2017 07:07 PM
  9. jay887's Avatar
    I think it's my s pen that is broken. I used the s pen from my note 3 on the note 8 and it worked fine. I then used the note 8 s pen on my note 3 and the same problem occurred. Would I be able to get a free replacement from Samsung or would I have to go through T Mobile since I got it there? Also would I have voided the warranty if I just placed the s pen in the sink and got it wet?
    Tmobile won't cover it ...you have to go through Samsung. They consider it an accessory which is what I was told when I called them about my s pen. Called Samsung and I have a spen warranty exchange processing right now.
    amyf27 likes this.
    10-05-2017 12:46 AM

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