1. krishnansasikumar's Avatar
    Both the assistants aren't responding to my voice inputs. The only way I can activate them is via their buttons. That defeats the purpose of having the assistants.

    I used Google Assistant a lot on my S8 and previous phones, so it's a big miss for me.

    Did someone else face this and we're they able to resolve it?
    10-13-2017 05:40 PM
  2. mj0528's Avatar
    Wipe cache (system) and app
    10-13-2017 05:53 PM
  3. franko515's Avatar
    Hope this helps
    mary beth hale likes this.
    10-13-2017 07:34 PM
  4. krishnansasikumar's Avatar
    Both of these don't seem to make a difference
    10-14-2017 01:06 PM
  5. kway_NY's Avatar
    did you try to turn of voice control in the camera? if it is on then the others won't work. you have to choose Bixby or camera, not both.
    10-15-2017 07:32 AM
  6. krishnansasikumar's Avatar
    Camera voice control was off. Anyways, the both the voice assistants started working today for no reason at all!!!

    Not sure what changed overnight.
    10-15-2017 02:04 PM
  7. crackercraig's Avatar
    Camera voice control was off. Anyways, the both the voice assistants started working today for no reason at all!!!

    Not sure what changed overnight.
    I've been having the same problem. Sometimes they work and sometimes they don't. Don't know why. Sometimes one works but the other doesn't. Sometimes neither work, sometimes both work. It's very frustrating
    10-19-2017 06:04 PM
  8. Baby_Doc's Avatar
    I ran into a similar problem with no speaker media sound, until I closed all the apps in the recent app drawer, something I seldom do. BTW, rebooting your phone doesn't clear out those recently used apps. So if you are having a problem with app sounds, you might try closing all recently used apps. Then try the ones that didn't work before.
    10-19-2017 07:57 PM
  9. pkguy323's Avatar
    I've been having the same problem. Sometimes they work and sometimes they don't. Don't know why. Sometimes one works but the other doesn't. Sometimes neither work, sometimes both work. It's very frustrating
    10-19-2017 09:47 PM
  10. pkguy323's Avatar
    I found when I have power saving mode on that Google Assistant doesn't respond. When I turn off power saving mode the Google Assistant works. I don't use Bixby and have turned off the button.
    10-19-2017 09:48 PM
  11. felloffthetruck's Avatar
    same deal here except it's Bixby that is deaf and can't hear me.
    10-19-2017 10:40 PM
  12. Axel Hoebeke's Avatar
    I found when I have power saving mode on that Google Assistant doesn't respond. When I turn off power saving mode the Google Assistant works. I don't use Bixby and have turned off the button.
    My power saving is off, but any voice control doesn't work (Bixby, Google, photo).
    02-17-2018 02:10 PM
  13. One_love_17's Avatar
    I figured it out!!!! For me it didn't work because my power saving mode was on. Hope this helps
    03-28-2018 07:07 PM
  14. Back in Axetion's Avatar
    Hey everybody! I figured out that saying "Hey Bixby" simply turns on voice activation. You have to repeat it to actually get Bixby to listen to a command. I don't know why Samsung did this but that's it!
    06-09-2018 02:14 PM

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