10-19-2017 07:55 PM
26 12
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  1. wlolsen's Avatar
    Starting yesterday, I have been having something weird, that I have never seen, happen. It has happened 4 times in the past 24 hours. The first time, I didn't actually notice when it appeared. The second time, I think it might have happened when I opened Instagram, but I'm not sure. The third time I'm almost positive it happened when I opened Snapchat. Now the fourth time I wasn't opening anything, but I believe it was while my phone was updating the Snapchat app. The 2 times yesterday it was on wifi (no other wifi problems were noticed at that time) and 2 times were today on Verizon data.

    Nothing I seem to do makes it go away, other than restarting the phone, or it eventually disappears on its own. The things I have tried to make it go away are:

    - closing all open apps
    - turning wifi off then on
    - turning on airplane mode
    - reopening the app that seemed to cause the problem

    I'm attaching a screenshot of what it looks like.

    "Offline" Notification (for lack of a better word) at Bottom of My Screen-screenshot_20171016-233410.jpg

    Any help would be great!
    10-17-2017 03:21 PM
  2. USArmyCP's Avatar
    I have had the same thing and no clue where this came from. Only been the last couple days. I'm thinking from an app update. Galaxy S8 on T-Mobile. Tried all the things in above post as well and doesn't seem to help.

    Update...I went into the notifications settings and turned off most of them except for the ones I know I need or wanted. That seemed to have fixed this issue. I'll update again if needed. Hope this helps.
    10-17-2017 04:11 PM
  3. wlolsen's Avatar
    How long ago did it start or how long have you had the issue?
    10-17-2017 04:53 PM
  4. Dean Birks's Avatar
    I'm also getting this in last few days. I'm using Samsung S7. It seems when I don't use my phone for a bit and when I go to use it that Offline is at the bottom of my screen half blocking the navigation buttons.
    10-17-2017 05:48 PM
  5. wlolsen's Avatar
    Do either of you have Snapchat on your phones?
    10-17-2017 07:54 PM
  6. typester's Avatar
    same exact issue! started while watching Netflix, but continues when not watching. no i dont have snapchat.
    10-17-2017 08:39 PM
  7. Jewels81's Avatar
    Haven't had that issue
    10-17-2017 08:40 PM
  8. NSain1's Avatar
    This started this morning for me. I've posted the issue on XDA and haven't gotten anything resolving it. I have a MOTO X2 Play and found this discussion via Google search.
    10-17-2017 08:55 PM
  9. Seven2k's Avatar
    Same here on my LG v6.
    10-17-2017 10:55 PM
  10. Javier P's Avatar
    This started this morning for me. I've posted the issue on XDA and haven't gotten anything resolving it. I have a MOTO X2 Play and found this discussion via Google search.
    See what's listed under settings - apps - cog icon - special access - draw over other apps. It's possible that the culprit is included in that list.
    10-17-2017 11:05 PM
  11. kitmo's Avatar
    I think it is somehow related to Google Maps deciding to add calorie counting feature. It has been removed due to concern about people with eating disorders. Just read an article which I will try to find and put here. http://www.ctvnews.ca/sci-tech/googl...ders-1.3636489

    Just read some more about the calorie counting and maybe it wasn't related to the My Fitness Pal calories. Google had a cupcake thing happening. http://www.slate.com/articles/techno...omplaints.html
    10-17-2017 11:58 PM
  12. Sumoking's Avatar
    This started for me yesterday (S7 Edge, Swisscom, central europe), very annoying as it obscures app buttons at the bottom of the screen.

    Read the above and tried disabling (Google) Maps, that seems as of about an hour ago to have cured it.
    10-18-2017 04:49 AM
  13. NSain1's Avatar
    After digging into it... I'm pretty sure it's DocuSign. If you have that uninstall it and let everyone know if that worked.
    Seven2k likes this.
    10-18-2017 05:25 AM
  14. melisaa rivers's Avatar
    Thanks for your help it was the DocuSign App
    10-18-2017 05:52 AM
  15. TJD19083's Avatar
    Further Update.... Uninstalling Docusign app definitely solved the issue.... Update.... The solution below did not work... I uninstalled docusign app... That took away the issue immediately.... ORIGINAL NOTE.... I have a Note 8. I also have the Docusign app. I too was getting the "offline" banner at the bottom of the screen, very annoying as a blocked off the bottom portion of my keyboard. Under Advanced features and S-Pen I disabled the first two options, Air View and Direct Pen Input. That appears to have solved the issue. But I'm only several hours into this, and so I'm not 100% sure. If the issue reappears I'll uninstall the Docusign app. Thank you to everyone who has posted here. Very much appreciated.
    10-18-2017 06:50 AM
  16. wlolsen's Avatar
    I have Docusign on mine too. Just uninstalled it. I'm let everyone know what happens.
    10-18-2017 07:01 AM
  17. USArmyCP's Avatar
    Well I thought it was fixed just from disabling notifications but it came back this morning. I then read the above and uninstalled docusign. Seems to have worked so far, I'll let you know tomorrow. Thank you!
    10-18-2017 08:26 AM
  18. DrewLumia900's Avatar
    Think I figured out what is causing the "Offline" banner to appear in the icon dock at the bottom of Galaxy S7, S8 & Note 8 devices.

    It appears to be happening when you're inactive for a long period of time on Facebook Messenger.

    I also noticed recently that Facebook Messenger was allowing ads to appear in my list of chats.

    As soon as I deleted Messenger, the Offline banner disappeared and has not returned.

    Try installing Messenger Lite. Seems to prevent the offline banner from reappearing.
    10-18-2017 10:56 AM
  19. Seven2k's Avatar
    It was docu sign. Thanks!
    10-18-2017 03:30 PM
  20. Meahal19's Avatar
    It was docu sign. Thanks!
    I have an edge and same thing started a couple days ago. I do not have facebook messanger
    10-18-2017 04:22 PM
  21. wlolsen's Avatar
    Mine appears to have been Docusign. Uninstalled it this morning and haven't had it happen all day. Thanks for everybody's suggestions.
    10-18-2017 07:32 PM
  22. NSain1's Avatar
    I realize things happen but there is no excuse for any app to be able to override permissions like DocuSign did. Whether it was done on purpose or not is irrelevant. When you have time I strongly suggest everyone send a complaint to the developer: mobilefeedback@docusign.com
    I got that from the app in the app store. This is unacceptable.
    10-18-2017 09:13 PM
  23. TJD19083's Avatar
    Uninstalling Docusign app has solved the issue for me. It's been full day and issue has not reappeared.
    10-19-2017 09:42 AM
  24. androiddev88's Avatar
    hi, DocuSign dev here. I can totally understand how frustrating it can be and we are pushing out a release soon to address the issue. Sorry for the inconvenience and annoyance. In the meanwhile, if you want that bar to go away, you can kill the app by tapping the All Open apps button (usually next to your home button).
    B. Diddy and Javier P like this.
    10-19-2017 01:56 PM
  25. Golfdriver97's Avatar
    hi, DocuSign dev here. I can totally understand how frustrating it can be and we are pushing out a release soon to address the issue. Sorry for the inconvenience and annoyance. In the meanwhile, if you want that bar to go away, you can kill the app by tapping the All Open apps button (usually next to your home button).
    Welcome to the forums. On behalf of Android Central, I would like to say thank you for posting an acknowledgement of the issue and giving some indication of communication.

    Hopefully, this issue gets worked out, and to see you more in the future.
    B. Diddy and Javier P like this.
    10-19-2017 03:41 PM
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