1. Dan00's Avatar
    I opened my note 8 secure folder last night and everything was gone, it doesn't make any sense, all the apps like samsung notes and my gallery just all disappeared. Has anyone else had this happen or have any idea how to deal with this?
    10-22-2017 08:41 AM
  2. Cary Quinn's Avatar
    I know Secure Folder has a backup option, that might be good to use while figuring out what may have caused the folder to disappear in the first place.
    10-22-2017 05:09 PM
  3. Dan00's Avatar
    I've seen people say that there secure folder dissappeared but that's not what happened in my case. The folder is there it just deleted everything that was inside it on its own. It's crazy when you put your most important stuff in that folder thinking it's safer than anywhere else and then something like this happens, it's very frustrating.
    10-22-2017 07:14 PM
  4. Ca_lvn's Avatar
    Going to settings and make sure secure / private folder is turned on your stuff May reappear then assuming your password protected
    10-22-2017 07:59 PM
  5. Dan00's Avatar
    Yeah it's turned on and I've always had it set up with pin, fingerprint, and iris protection. The last time I used it I moved a bunch of samsung notes I wanted to secure and then the next time I opened it up everything was gone like I had even never used it. My pin, fingerprint, and iris protection was still set up but everything in it was deleted.
    10-22-2017 08:10 PM
  6. tbrownlee81's Avatar
    everything from my secure folder is also gone, and none of the apps show available for me to re add.......yes i can still move new or old pictures to my secure folder, just no idea where they are going as there is no gallery app in secure folder for me to open
    10-23-2017 08:52 AM
  7. tbrownlee81's Avatar
    ok, so i went to google play store, found secure folder under all apps, clicked on the un-install button, then an update button showed up, clicked update, then open, and everything was there again, including all my pics, notes, and additional apps~
    jimd1050 and Dan00 like this.
    10-23-2017 08:57 AM
  8. jimd1050's Avatar
    ok, so i went to google play store, found secure folder under all apps, clicked on the un-install button, then an update button showed up, clicked update, then open, and everything was there again, including all my pics, notes, and additional apps~
    Why did everything disappear from note 8 secure folder?-laugh_6b.jpgThat's a SURE sign that Halloween is right around the corner... SPOOKY!
    10-23-2017 05:13 PM
  9. Dan00's Avatar
    ok, so i went to google play store, found secure folder under all apps, clicked on the un-install button, then an update button showed up, clicked update, then open, and everything was there again, including all my pics, notes, and additional apps~
    Thanks! That worked perfectly, you're a life saver.
    jimd1050 likes this.
    10-23-2017 07:23 PM
  10. Dan00's Avatar
    ok, so i went to google play store, found secure folder under all apps, clicked on the un-install button, then an update button showed up, clicked update, then open, and everything was there again, including all my pics, notes, and additional apps~
    Thanks! That worked perfectly, you're a life saver.
    10-23-2017 07:23 PM

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