Apple Music app says not compatible with device.

[broderwd]

I had it on my phone, accidentally deleted it, then went to put it back on a few days later and now it says my device is not compatible. Any idea how to fix this?

I have been all iPhones prior to the note 8 so i am not all caught up on how to fix little issues like this with android.

 

[broderwd]

Also, the google play store, through my computer, states it is already installed, but above that says it is not compatible

 

[KupKrazy]

Hmm, I recall someone saying they got this message when the phone first launched, but when I received mine a few days before launch - Apple Music worked totally fine and still works fine now. When i go to the Play Store through my computer, it says that it's compatible with some of my devices (it shows it's not compatible with my smartwatch, and old tablet I have, and also my desktop Android emulator) - but compatible with my phones.

I have AT&T if that helps any. Not sure why this message is happening for you. I can only think of uninstalling it and trying to install it again. When you uninstall, do you delete the app data first? I always do that, though I am not sure it does anything extra.

 

[Raj1968]

I am using Apple music app with my N8 without any issues.

 

[kurpaige]

I am using Apple music app with my N8 without any issues.

Same here. It's actually the reason I was able to switch and not go back to my iPhone.

 

[broderwd]

It was working fine for me. I started messing around with the phone one day and ended up uninstalling it. Probably a week or so went by before i tried to put it back on the phone, and during that time a new update came out. Now i get the mix of it not being compatible with my phone, and then the one instance of it claiming it is already installed. I can not find any reference to apple at all on my phone, so any app data appears to be gone as well. I have the Sprit model phone as well.

 

[TylerLV76]

I had it on my phone, accidentally deleted it, then went to put it back on a few days later and now it says my device is not compatible. Any idea how to fix this?

I have been all iPhones prior to the note 8 so i am not all caught up on how to fix little issues like this with android.

Change your resolution to hd+ then reboot and try again. It doesn't like some of the new resolutions. Once installed you can change your resolution back.

 

[broderwd]

Did not fix it. I also realized Amazon Prime Now is having the same issue. Is there a way to delete the Google Play Store cache to force it to reload my phone settings?

 

[broderwd]

Ok, i believe i fixed it. After deleting all cache from the store and services, i uninstalled updates to the google play store and i was able to redownload them both again.

 

[itsrickthing]

Ok, i believe i fixed it. After deleting all cache from the store and services, i uninstalled updates to the google play store and i was able to redownload them both again.

My Note 8 recently did an OS update from AT&T, and Apple Music would not even install. I tried everything that everyone has suggested without luck.

I ended up resetting the phone back to factory default, then I was able to install the app again. Strange a very annoying, but atlas I have it working again.

 

[Billy_Koch]

I installed it this morning on my Note 8 and had no issues. (With Verizon) *Was happy to see Apple Music is supported on Android because everyone else in my family are iPhone users*